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#376 Re: Backlight 2 Support » Updating from BL1 to BL2 - initial questions » 2019-06-22 22:05:28
The installer files are both for installing a new site from scratch or upgrading from Backlight 1.
New sites will need all directories copied, including backlight/data/ and backlight/custom/ If you are upgrading from Backlight 1, keep these as-is and do not copy those directories from the installer.
In all cases, copy index.php and .htaccess from the backlight/ directory of the installer to the backlight/ directory of your server.
Unless you are using Wordpress, also copy index.php and .htaccess from the top directory of the installer to the top directory of your site.
#377 Re: Backlight 2 Support » Backlight 2 upgrade - My web site doesn't work it's blank » 2019-06-22 21:55:31
Hi, please provide me with FTP access via email so that I can look into this for you.
#378 Re: Backlight 2 Support » Updating from BL1 to BL2 keeping WP-Divi home page » 2019-06-22 08:19:18
Can you email through a Backlight admin login, and also the API Key that you've been trying to use? It looks like there are multiple keys in your database. I'm not sure how that could happen, but I can clean it up for you via the admin interface.
#379 Re: Backlight 2 Support » All checkout mail (vendor and client) send to client mail (Resolved) » 2019-06-22 08:06:49
So well hidden that I couldn't find it myself when I went to look into this last night! I'm glad you solved it.
#380 Re: Backlight 2 Support » Backlight 2 Upgrade - No Cart » 2019-06-22 08:03:46
Backlight 2 and all of the modules, including the Cart, was a massive reworking that took 18 months of development time. Charging for the upgrade helps recover some of that cost.
#381 Re: Backlight 2 Support » Help!! I just upgraded to BL2 » 2019-06-21 13:56:32
Hi Chuck, I'm trying to log into your Backlight admin, but guest / guest doesn't work.
Can you provide me with a Backlight admin login?
#382 Re: Backlight 2 Support » Help!! I just upgraded to BL2 » 2019-06-21 11:09:18
Something's broken with your setup, but with 500 errors there's nothing for me to go by. Can you provide me with FTP access via Email so that I can look into this?
#383 Re: Backlight 2 Support » Backlight 2 upgrade - all good except no homepage » 2019-06-21 11:07:18
Hi Scott, blank pages with 500 errors can't be diagnosed from outside of the server. Can you share FTP access via email so that I can look into this?
#384 Re: Backlight 2 Support » suggestion for link in admin pages » 2019-06-21 11:06:11
Hi David, a bit of a tricky one, as the Designer doesn't have its own Dashboard. It's a fairly obscure function to link to from the main Backlight Dashboard.
(Technically, Designer does have it's own dashboard, at /backlight/designer/dashboard/ but this isn't linked from the menus any more)
#385 Re: General » Expense Web App » 2019-06-18 14:57:08
Cross-referencing to your other post on this: https://www.sitepoint.com/community/t/e … app/328200
#386 Re: Backlight 2 Support » Update to 2.0.9 cut my page layout to half what it used to be » 2019-06-18 08:17:04
Hi Mark, thanks for confirming. I’m glad that fixed it for you.
#387 Re: Backlight 2 Support » Installing backlight 2 .htacces & index.php issue on existing site » 2019-06-18 07:35:48
To have Backlight coexist with an existing site, only upload the backlight/ directory from the Installer zip file and nothing else. Then create gallery directories as needed via FTP, and set those directory names in the Top-Level Gallery created through Backlight's Publisher.
#388 Re: Backlight 2 Support » Update to 2.0.9 cut my page layout to half what it used to be » 2019-06-18 07:23:48
I have released an update to address this
To fix this on your site:
1. Visit Backlight Modules on your server. You should see that there is an updated version of pangolin-page available, version 2.0.6
2. Click Update All under Backlight 2
3. Confirm by clicking the Update button
4. Visit Designer > Templates
5. Click on the name of the template you're using in Wordpress
6. Click on the Export Theme to Wordpress button
7. Repeat steps 5. and 6. for any other templates you use in Wordpress
#389 Re: Backlight 2 Support » Update to 2.0.9 cut my page layout to half what it used to be » 2019-06-18 06:01:07
That’s the fix for the cart for embedded albums and the search page. The fix on our side will be to resolve the output of shortSiteURL() during theme export rather than at runtime (where WP won’t have access to the function). I’ll apply a hot fix and reply again here.
#390 Re: Backlight 2 Support » Please help » 2019-06-17 16:43:07
That’s great. I’m glad to hear.
#391 Re: Backlight Support » Image Magick version issue » 2019-06-17 11:35:03
Can you ask their tech support about this? There’s nothing we can do in our code other than try and suppress the error. Is the rest of the page loading correctly?
#392 Re: Backlight 2 Support » Please help » 2019-06-17 08:08:13
That’s no good. You’ll need to ask them to enable SQLite. This is standard PHP functionality that they should provide.
#393 Re: Backlight 2 Support » Please help » 2019-06-17 07:17:02
Your host isn’t providing a well-configured version of PHP 7.3. Your options are to work with their technical support to resolve this or change back to a version of PHP that does work.
#394 Re: Backlight 2 Support » Backlight login not working » 2019-06-17 07:14:57
I’m glad you worked it out. Module updates don’t touch anything outside the backlight/modules/ directory.
#395 Re: Backlight Support » Keeps asking to log in » 2019-06-15 19:17:26
Hi Terry, sorry that your message went unnoticed. Have you dropped Backlight because of this?
The issue is most likely a misconfiguration on your host, which would prevent session information from being saved. That would effectively make the website forget everything about the user from one page view to the next.
#396 Re: Backlight 2 Support » sudden death » 2019-06-15 19:01:22
The open base dir error is caused by a misconfiguration by your host. Only they can fix it. The exif issue is also caused by the way your host has configured PHP. Specifically, they have disabled the ‘exif’ module. This is standard functionality that they should provide. I suggest taking these issues up with their technical support, and if they can’t or won’t solve it to consider changing hosting companies.
#397 Re: Backlight 2 Support » Is it possible to copy BL2 site to iPad for offline viewing? » 2019-06-15 15:37:40
Jim, I'd love to be able to make such an app. But there aren't enough hours in the day to make something like that. I've dabbled with iOS Publisher clients, making a very rudimentary one for Backlight, but that's as far as I've ever got.
#398 Re: Backlight 2 Support » Cart don't work in search module on the results page (Resolved) » 2019-06-13 06:44:46
No need to do that 
I just thought readers may be wondering about the update.
#399 Re: Backlight 2 Support » Cart don't work in search module on the results page (Resolved) » 2019-06-12 23:30:51
^ Not yet officially announced!
#400 Re: Backlight 2 Support » Pagination not working » 2019-06-08 12:27:09
Can you share a link to an album where we can see this?