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#1 2019-06-21 09:43:01

scottblackman
Member
From: Frisco, TX
Registered: 2012-11-26
Posts: 40
Website

Backlight 2 upgrade - all good except no homepage

I followed all steps the installation and upgrade documentation (including step 5). All of my pages are visible and working as expected, except I have no homepage. It's just a white empty page. Not sure where best to go to troubleshoot this.

I suspect you'll have other question before you can fully address this, but figured I'd start with this.

NOTE: I took advantage of the Anniversary bundle offer. Which means I also installed the WP module which I didn't have before. Figured that was worth mentioning as maybe that it what made the homepage go away.

Guest Access is on:

site url: www.blackmanphoto.com
username: guest
password: guest8888


Scott Blackman
Frisco, TX
http://www.blackmanphoto.com

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#2 2019-06-21 09:52:16

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Backlight 2 upgrade - all good except no homepage

Can’t really tell with just guest access. It needs to be at least Guest Updater.

Did you upload the index.php and .htaccess files from the root of the unzipped Installer folder to the root of the site?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2019-06-21 09:58:43

scottblackman
Member
From: Frisco, TX
Registered: 2012-11-26
Posts: 40
Website

Re: Backlight 2 upgrade - all good except no homepage

yes I did copy the .htaccess and index.php files from the root of the unzipped Installer folder.

updated guest to Updater. Same password

Last edited by scottblackman (2019-06-21 09:59:49)


Scott Blackman
Frisco, TX
http://www.blackmanphoto.com

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#4 2019-06-21 11:07:18

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Backlight 2 upgrade - all good except no homepage

Hi Scott, blank pages with 500 errors can't be diagnosed from outside of the server.  Can you share FTP access via email so that I can look into this?

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#5 2019-06-22 10:20:55

scottblackman
Member
From: Frisco, TX
Registered: 2012-11-26
Posts: 40
Website

Re: Backlight 2 upgrade - all good except no homepage

Sent you an email earlier today with credentials. Hopefully I set up your access correctly please let me know if you need me to make any adjustments to the access I provided.

And thank you in advance for having a look!


Scott Blackman
Frisco, TX
http://www.blackmanphoto.com

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#6 2019-06-22 22:34:26

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Backlight 2 upgrade - all good except no homepage

Hi Scott, please see my reply to your email.  This should all be good now.

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#7 2019-06-22 23:33:32

scottblackman
Member
From: Frisco, TX
Registered: 2012-11-26
Posts: 40
Website

Re: Backlight 2 upgrade - all good except no homepage

Thank you Ben. So very grateful for your time and attention.


Scott Blackman
Frisco, TX
http://www.blackmanphoto.com

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