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#2851 Re: CE4 Publisher » file owners and permission requirements » 2014-10-04 08:57:55

Ben

What are the error messages?
Whatever they are, these are possibly the cause of the error you've been seeing in Lightroom.

#2852 Re: CE4 Publisher » Publisher uses wrong setup? » 2014-10-04 08:55:58

Ben

We provide the prerequisite for Apache and PHP version.  SQlite is a standard PHP module, provided with the version of PHP that we recommend.  Hosts that do not provide it have taken steps to *remove* support.  This is the first time I have heard of a host not providing SQLite support and refusing to do so.  Can you give us the name of the host so that we can inform other customers to avoid them?

I'm not sure which links you're referring to.  Can you provide a screenshot?

Errors like that can occur if the server returned something unexpected to Lightroom.  Can you email me the log files, as described in the last dot point here: http://ce4.theturninggate.net/docs/doku … g_for_help

#2853 Re: CE4 Publisher » Search does not work as expected » 2014-10-04 08:39:33

Ben

Search will ignore password-protected galleries.

#2854 Re: CE4 Publisher » Another Publisher (human) upload error » 2014-10-03 22:51:52

Ben

Hi Dan, have you tried republishing the images to that gallery?
You can get the password to me either by clicking the PM or Email link under my picture on the left.

#2855 Re: CE4 Gallery » Add code to each image(thumb) » 2014-10-03 22:02:54

Ben

Is there a certain third-party site or product you'd like the gallery to work with?  What would the extra code contain?

If the extra contents can be derived from the img tag or a parent element, then you could try crafting some custom JavaScript or jQuery prior to the extra script you're trying to run, that adds the necessary attributes to the img tag.

#2856 Re: CE4 Cart » Ordering the products » 2014-10-02 07:26:46

Ben

As Rod said for the products.  The fields are in the order of base price, then all others in alphabetical order.

#2857 Re: CE4 Publisher » Publisher upload error » 2014-10-01 21:15:33

Ben

The golden rule is to never touch the files within your publisher-managed directories.

It may help you get back-on-track if you re-create the missing directories via FTP, and then attempt to create or publish to them again. 
If that fails, then some database work may be in order.  I can help you out with this via the PHPLiteAdmin page available from your admin.  I would need you to provide me with your TTG Be admin login, as the guest login is not able to access the PHPLiteAdmin page, even if set to have full admin privileges.  If that's fine with you, then please send me your admin login via Personal Message (via the PM link on the top-right of the forum) or via Email using the link below my picture.

#2858 Re: CE4 Cart » Add To Home Screen (Mobile) » 2014-09-27 13:00:52

Ben

I assume that the page-as-an-app function of safari wouldn't maintain cookies between launching and so would forget your cart contents.

#2859 Re: CE4 Publisher » Publisher Galleries Directory » 2014-09-26 07:18:48

Ben

Another point - if you're only using the publisher, then customers should not see ttg-be in the URL anyway.
Customers using the cart will see it, but not those browsing publisher galleries.

#2860 Re: CE4 Publisher » Publisher Galleries Directory » 2014-09-25 22:34:00

Ben

This following contents in http://yoursite.com/.htaccess works for me.  Setting up ttg-be and ttg-be/publisher/ as documented then accessing via http://yoursite.com/publisher/
Note though that at least the admin page redirects to ttg-be/admin/ when you're logged out.  You can always just use it at http://yoursite.com/ttg-be/admin/
You'll likely find other issues.  See how you go.

<IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteRule ^publisher/(.*)$ ttg-be/publisher/$1 [L]
    RewriteRule ^cart/(.*)$ ttg-be/cart/$1 [L]
    RewriteRule ^admin/(.*)$ ttg-be/admin/$1 [L]
    RewriteRule ^templates/(.*)$ ttg-be/templates/$1 [L]
</IfModule>

#2861 Re: CE4 Publisher » Publisher Galleries Directory » 2014-09-25 22:17:25

Ben

That would explain the breakage.  Publisher and TTG BE use a variety of methods for working out paths, both on-disk and via the received URL.  I can't say what assumption of paths is breaking, but would guess that TTG-BE is having trouble finding galleries, because it effectively resides within your ttg-be directory rather than above it.

You could try crafting an .htaccess file in the root of your site to map anything referencing publisher/ to ttg-be/publisher/.

#2862 Re: CE4 Publisher » Publisher Galleries Directory » 2014-09-25 06:38:18

Ben

Hi Tom, you've placed publisher at the top of your web site.  The steps to install CE4 Publisher on the server:

1. Copy over ttg-be from the TTG Be zip file to the top of your site, so that you have files at http://monsterbooth.com/ttg-be/
2. Copy over publisher from the CE4 Publisher zip file into ttg-be, so that you have files at http://monsterbooth.com/ttg-be/publisher/
3. Set your Publisher API URL to http://monsterbooth.com/ttg-be/publisher/

If you follow those, you should be able to use Publisher.

Out of interest, are the files you've uploaded to http://monsterbooths.com/publisher/ the CE4 Publisher files?  If so, where have you uploaded the ttg-be files to?  Publisher can't work without ttg-be, so I'm not sure how you're even able to authenticate.

#2863 Re: CE4 Cart » Additional Fields » 2014-09-23 06:40:48

Ben

No worries.  The cart should be doing a better job here.  I'll add checks for duplicate Titles and Names when the additional fields are added or updated.

#2864 Re: CE4 Cart » Additional Fields » 2014-09-22 22:51:05

Ben

Thanks for sending me the login details.  The name for each additional field needs to be unique.  You have two fields named 'field'.  I suggest naming them adres and postcode.

#2865 Re: CE4 Cart » No jpg extension on downloaded photos ... Again » 2014-09-22 20:22:39

Ben

Thanks for pointing that out.  I have made a silent update to the Cart files, which you can find in a download named CE4-Cart-305a.zip.  Replacing the ttg-be/cart/application/ directory should fix the issue, for carts checked out after applying the update.

#2866 Re: CE4 Cart » Additional Fields » 2014-09-22 16:41:19

Ben

Hi, can you provide me with guest access to your cart admin so I can take a look at your setup?  Please send these either via message (by clicking the 'PM' link on the top-right of this page) or via email by clicking the Email link under my picture.

#2867 Re: CE4 Cart » PayPal Error Msg. » 2014-09-21 15:48:10

Ben

Hi Jack, it sounds like your site has been hijacked. Can you provide a link to a gallery where I can try the cart? Also, if you can email me a screenshot that would be great.

#2868 Re: CE4 Cart » PayPal Error Msg. » 2014-09-21 06:26:11

Ben

Hi Jack, that doesn't sound right. Our cart certainly doesn't add links to third party websites. Can you copy and paste the URLs that are in the browser address bar at the time you see that error message and the link to coupons.com? Also provide screenshots of those two pages if you can.

#2869 Re: CE4 Cart » Problem with Coupon » 2014-09-19 22:05:34

Ben

Thanks for letting me know.  I have added a fix to the issue you've encountered with coupons.  Please download and upgrade to Cart 3.0.5.  The upgrade instructions can be found in the readme.txt or at http://ce4.theturninggate.net/docs/doku … _changelog

#2870 Re: CE4 Publisher » Watermark options in publisher » 2014-09-19 16:39:15

Ben

Hi Jim, 'managed by lightroom' means to apply the watermark settings set in the Publisher settings.  This is the same behaviour as CE3.  So if you haven't set up watermarks in the Publisher settings then 'managed by lightroom' won't do anything.

Publisher can only apply a single watermark to a given image.

#2871 Re: CE4 Cart » Problem with Coupon » 2014-09-18 14:06:13

Ben

Can you explain the exact steps taken that lead to the error message:  Array ( [id] => 2
=> 1stk13x18 [amount] => 69.0 [balance] => 69.0 [expiry] => 2014-09-30 [created] => 2014-09-17 12:14:40 [modified] => 
?
Also, a screenshot including the full page and URL would be great.

What you have described and what I can see from your test gallery appears to be a bug.  I'll review the code and get back to you.

#2872 Re: CE4 Cart » PayPal Error Msg. » 2014-09-18 13:56:33

Ben

Hi Jack, this is usually caused by entering in the PayPal fields incorrectly, or having a mismatch of the Paypal Deployment type and the credentials entered.
If you are using your credentials from paypal.com, then make sure to enter them into the fields Paypal Live API Username, Paypal Live API Password and Paypal Live API Signature.  Also make sure to set PayPal Deployment to 'Live'.

#2873 Re: CE4 Cart » Cart Diagnostics » 2014-09-18 07:05:17

Ben

It can be found in the Cart admin.  If you're not already in the Cart admin, then click "Cart Admin" under the Dashboard menu.  Then look for Diagnostics under the Settings menu.

Note that the diagnostics page isn't as useful as it was in the earlier CE2 cart.  With CE2, the settings were handled via text files, in which case the diagnostics was intended to pick up errors.  The CE3 and now CE4 cart does most of that error-checking and will report problems immediately upon attempting to change the various cart settings.

#2874 Re: CE4 Publisher » Naming Conventions for API Key? » 2014-09-18 07:01:48

Ben

You should be able to use any type of character in the API Key.  It's never passed as-is from Lightroom, so HTML-specific characters shouldn't trip it up.

#2875 Re: CE4 Cart » Gallery to Cart » 2014-09-14 12:18:37

Ben

It looks like you have confused the purpose of a pricing scheme.  A pricing scheme combines one or more products, and matches prices against the attributes and options of those products.  You have two products:
12x16MattedPrint
16x20MattedPrint

But have also created pricing schemes named:
12x16MattedPrint
16x20MattedPrint

A name would normally encompass something descriptive about the grouping of products and the pricing you're applying.  For example you might have two pricing schemes that both include the two products.  The first, named 'default' could have lower-tiered pricing, and the second, named 'premium' could have higher-tiered pricing.  Or you may choose to give the scheme a name that reflects the choice of products you have assigned to it, e.g. school-photography, or weddings.

This is all covered in the documentation, e.g. at http://ce4.theturninggate.net/docs/doku … nd_pricing

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