Community @ The Turning Gate

It's a limitation, not a bug.  Language Entries only works for fields that Backlight know about. 
Contact Form fields are defined by users, so they are not a set list that the language management can use to customise.

Can you provide a Backlight admin login via Email?  What's the address in your browser when you see that message?

Hi, it sounds like your server is not allowed to talk with our server.
I suggest contacting your host’s technical support and asking them if there are any restrictions on the sites that a PHP script can call, and if so, that they open up access to https://get.theturninggate.net

You can delete albums on the website through the Backlight Admin.  Navigate through Publisher and albums.

That's great.  I'm glad to hear.

Hi Ryan, thanks for the file.  Are you logged in as admin and using the Auto Refresh function? (enabled by clicking the refresh icon in the footer).
There's a bug there that I encountered a while ago but had not yet got a chance to look into.  Can you provide the URL of the page you're on when the error occurs, either here or via email?

Can you find the file backlight/data/designer/cache/ 95-include-2.0.0-1-34-menu_9-admin.view-1.template via FTP and email it to me?

If that filename has changed since you first created this thread, then whatever the latest filename in the error is.  Also, *after you've sent it to me*, can you try clearing your template cache (Designe  > Templates > Clear Template Cache) and see if that resolves it?

Hi John, to fix this click on the Update Album Files link on the main Backlight admin page.

Hi John, I'm not sure what's going on there.  It's important to make sure that the index.php and .htaccess files at both the top of your site under under backlight/ have been copied over from the top of the extracted installer zip and from backlight/ of the extracted installer zip, respectively.  If you're sure that 's the case and it's still not working, then can you provide me with FTP or SSH access so that I can look into it?

Hi Ken, the location at publisher/ does not need to exist as a directory on your server.  The .htaccess file inside Backlight captures the name of the request and calls the appropriate function within Backlight.  Browsing to the URL in the browser shows that this mechanism is working as expected:

http://sweetlightgallery.com/backlight/publisher/

That's the expected output, since that URL is not intended for direct access in a browser.
Regarding a blank key, this won't ever be shown in the Settings.  Before editing it is shown as [hidden] and after clicking 'edit', you're presented with an empty field in which a new API Key can be entered.

That leaves the most likely culprit a mismatch of API Key.  Can you provide me with that key and a Backlight admin, via Email, so that I can look into this?

Hi John, I'm happy to help out (but please don't describe BL2 as flawed in the mean time, as above .
Can you describe where you're stuck or in what way it's not working?

The areas that I can think of that could be problematic:
* mod_rewrite is not enabled.  I'm pretty sure it should be by default in Ubuntu
* The website config does not have AllowOverride set to 'all', which means the .htaccess files won't get processed
* The PHP ZipArchive module isn't installed.

Hi Evagoras, I'm having a look at your Backlight admin and am able to connect via FTP.  Where can I see this error?