Community @ The Turning Gate

If you could check your PHP Info (available via the link on the Backlight Admin home page) and see what it has for PHP handler then that would be helpful. Look for either FastCGI or Apache Handler

I haven't seen that specific error related to downloading.  One thing to try is to edit the .htaccess file used by Albums:

1. Visit Admin > Settings
2. Scroll down and click Show Advanced Settings
3. Click Edit Settings
4. Edit the Album .htaccess field, adding '#' at the start of the line referencing download.php, and that immediately preceding it so that those two lines look like:

	#RewriteCond %{QUERY_STRING} !mod_rewrite=on
	#RewriteRule ^(.*)download.php %{ENV:BASE}download.php?%{ENV:QS} [QSA,L]

5. Click Save Settings
6. On the main Backlight landing page, click Update Album Files in the Special Links section.

If that doesn't help, then please email me with album details, a Backlight admin login and FTP details, so that I can investigate further.

I’m not sure what’s going on there. Can you provide an FTP login and Backlight admin login via email, so I can look into it?

Hi Bob, have you tried changing the permissions on the backlight/modules directory?

Hi Dennis, I'm sorry to hear that you're still stuck. I am in a better position to assist than when we last emailed, but I still can't log in via FTP.

Can you copy and paste the contents of the MAMP config for the virtual host entry for this site.
Also, can you open a terminal, change to the directory that is specified in the DocumentRoot setting For your virtual host, run the following commands and paste the output here:

pwd ; find . -maxdepth 2 -type d

Something else to check is that the correct index.php and .htaccess files are at the top of the site and in the backlight directory respectively.

Can you provide a URL where we can see this issue, and also email me a Backlight admin login so that I can see what's going wrong?

As Rod mentioned, you may be exceeding the upload_max_filesize.  Another limit that may be exceeded is the memory_limit.  This is the amount of memory allowed per request.  It's quite likely that the resizing algorithm used on the server needs to store the full uncompressed bitmap of your upload during the resize process.  A third limit could be the max_execution_time.  If your large uploads exceed that amount of time during upload and processing then the connection can be lost.

Are you exporting images on your PC especially for uploading through Backlight?  If so, you probably don't need such large images.  Consider the largest image size made available in your template, and upload files that are at least as large as those, in high quality.

Hi Pierre, as I'm not able to access your site via FTP, can you try updating the BL1 site, following the steps to upgrade to 1.2.3 here: http://backlight.theturninggate.net/doc … _changelog

The file causing you an issue is at

backlight/framework/helpers/SimpleHTMLTag.php

If you want to just upgrade that, then it *might* solve the problem, but there are likely other fixes that will need to be made, which will need the full upgrade steps in the above document.

Matt built it, Rod helped test it, I got it to you

The latest download for BL1 solves compatibility issues.

Hi Thom, sorry for the late reply. I will look into this tomorrow.