Support community for TTG plugins and products.
NOTICE
The Turning Gate's Community has moved to a new home, at https://discourse.theturninggate.net.
This forum is now closed, and exists here as a read-only archive.
You are not logged in.
Ben, I've sent the login info via email; Anything else you need me to do just say the word!!
I've been in awe of what everyone in the TTG community does to help one another, It brings me hope for the world!!
Best
Thom
Thanks, Rod for the quick response.
Yes to all of the above, even reloaded cart plugin.
(I hope you're doing great and are safe up in Port Ludlow. Beautiful Place. I love it up there!)
I've looked all over the forum and don't see an answer, sorry if this has been a topic before. I switched providers and added https to the mix. my site needs to be revamped but I'm still trying to make things work. my client pages add to cart button looks inactive and indeed it doesn't add anything to the cart. I'm lost can someone point me in the right direction?
Thanks ever so much!
Thom
link to typical problem page: https://hookephoto.com/private/celine/
Trying to update my modules though Backlight. Running 2.0.7 want to update to 2.0.9.
Tried to just use "update all" I get the following error message.
The module was not installed: Class not found: ZipArchive. To fix this, reinstall Backlight at /backlight/installer. If the problem persists, please report error at http://community.theturninggate.net/viewforum.php?id=44
Tried to ftp the new files still get this message. can anyone tell me what I'm doing wrong?
Thanks in advance
Thom
I've gotten to a final version of my site completed ( www.hookephoto.com ) through lots of trial and error. Most of the problems I've experienced are problems I myself created by over complicating things. The beauty and simplicity of Backlight really is something to embrace. Thanks to all the people who have contributed to this forum and the wonderful advice of Ben, Rod and others too many to thank on this site. Since I view my photography and my site as a constantly evolving art please leave any comments to improve so I can continue to grow.
Kudos to the backlight Community !!!!!!
Thom
Awesome site great work!!
Please build that standalone program, I'm becoming more and more frustrated with Lightroom and refuse to pay 10.00/month to Adobe.!!!!!
I've made the switch to Affinity and find it far superior.
thom
Thanks Rod! I didn't either just thought it might be someplace I wasn't looking or Backlight uses some other php to send notifications.
I recently was notified by Paypal that my "IPNs sent to the following URL(s) are failing: http://www.hookephoto.com/ipn_main_handler.php "
when I look at this with BBEdit it's an old zen cart ipn handler. Since working with TTG (Which is the BEST!!!!) I haven't used the zen cart or any other cart, other than TTG. I would like to delete it but does Backlight use an ipn_main_handler.php? if so where is it? if not I will delete.
thanks for helping
Thom
Your awesome rod thanks for the help. its so great to be apart of this community!!!!
Thom
I switched the php back to version 7.0 and it works.
Thank you sooooo much.
Thom
your right it is running php "Current PHP version: 7.1 "
that's correct I have the latest releases of backlight and cart. I actually reloaded the latest cart module after deleting it. not sure about the php 7.1.14 i'm on godaddy who knows lol.
I never saw an error message the page just doesn't load. It used too. Not sure when it stopped.
thanks
Thom
the cart button does work on each image; for instance [ http://www.hookephoto.com/brides/wed/quee/ ] however when I add to cart, then go to the cart to checkout I don't see the checkout page. Do you? I have tried this on three browsers, cleared caches, reset cart to no avail. I don't know when this started. I loaded a portrait session up for a recent client and randomly checked the cart.
Thank you
Thom
Not sure what I've done but after adding photos to the cart the checkout cart popup doesn't load. I've reloaded the cart module, This was working great like all the TTG products. I must have thrown a switch or something somehow?
here is my error
log
18-Apr-2018 22:01:48] TRACE: returning: {"result":"nonempty"}
[18-Apr-2018 22:01:51] TRACE: returning: {"localisations":{"priceFormat":"$[AMOUNT]","textProduct":"Product","textPackage":"Package","textItemName":"Item Name","textItemId":"Item ID","textCalculatedPrice":"Calculated Price","buttonAddToCart":"Add to Cart","buttonCancel":"Cancel","cartUnavailable":"The shopping cart is currently unavailable, Please contact the photographer for further assistance.","addItemToCart":"Add an item to the cart","addPackageToCart":"Add a package to the cart","assignItemToPackage":"Assign an item to a package","itemCannotBeAssigned":"This item can not be added to a package","noProductsAvailable":"No products are available for purchase","tryAgainOrContactPhotographer":"Please try again later, or contact the photographer if this problem persists.","somethingWentWrong":"Something Went Wrong"}}
[18-Apr-2018 22:01:51] TRACE: path: ../../brides/wed/quee/photos-for-purchase/_THP9455.jpg
[18-Apr-2018 22:01:51] TRACE: search: ../../brides/wed/quee/photos-for-purchase/_THP9455.*
[18-Apr-2018 22:01:51] TRACE: pathForDownload:
[18-Apr-2018 22:01:51] TRACE: product: PricingProduct Object( [id:protected] => 2 [title:protected] => Print [product:protected] => [productType:protected] => physical [basePriceGroupTitle:protected] => size [priceGroups:protected] => Array ( [size] => PriceGroup Object ( [type] => base [title] => size [prices] => Array ( [5" x 7"] => Price Object ( [description:protected] => 5" x 7" [price:protected] => 15.0 ) [8"x10"] => Price Object ( [description:protected] => 8"x10" [price:protected] => 20.0 ) [11"x14"] => Price Object ( [description:protected] => 11"x14" [price:protected] => 29.0 ) [16"x20"] => Price Object ( [description:protected] => 16"x20" [price:protected] => 45.0 ) [20"x24"] => Price Object ( [description:protected] => 20"x24" [price:protected] => 65.0 ) [30"x40"] => Price Object ( [description:protected] => 30"x40" [price:protected] => 90.0 ) [40"x50"] => Price Object ( [description:protected] => 40"x50" [price:protected] => 125.0 ) [4" x 6"] => Price Object ( [description:protected] => 4" x 6" [price:protected] => 10.0 ) ) ) [Finish] => PriceGroup Object ( [type] => percentage [title] => Finish [prices] => Array ( [Smooth Fine Art] => Price Object ( [description:protected] => Smooth Fine Art [price:protected] => 0.0 ) [Canvas] => Price Object ( [description:protected] => Canvas [price:protected] => 150.0 ) ) ) ) [hasBasePrice:protected] => [basePrice:protected] => [description] => I personally Hand-make all Prints using a top of the line Professional printer, the finest Inks and Museum Quality Paper. All prints are retouched, cropped and corrected for printing.
• Press arrows to change print sizes [downloadDirectory] => [allowedQuantity] => multiple)
[18-Apr-2018 22:01:51] TRACE: returning: {"result":"success","unit_price":"$15.00","item_name":"_THP9455.jpg","item_number":"_THP9455"}
[18-Apr-2018 22:02:01] TRACE: product: PricingProduct Object( [id:protected] => 2 [title:protected] => Print [product:protected] => [productType:protected] => physical [basePriceGroupTitle:protected] => size [priceGroups:protected] => Array ( [size] => PriceGroup Object ( [type] => base [title] => size [prices] => Array ( [5" x 7"] => Price Object ( [description:protected] => 5" x 7" [price:protected] => 15.0 ) [8"x10"] => Price Object ( [description:protected] => 8"x10" [price:protected] => 20.0 ) [11"x14"] => Price Object ( [description:protected] => 11"x14" [price:protected] => 29.0 ) [16"x20"] => Price Object ( [description:protected] => 16"x20" [price:protected] => 45.0 ) [20"x24"] => Price Object ( [description:protected] => 20"x24" [price:protected] => 65.0 ) [30"x40"] => Price Object ( [description:protected] => 30"x40" [price:protected] => 90.0 ) [40"x50"] => Price Object ( [description:protected] => 40"x50" [price:protected] => 125.0 ) [4" x 6"] => Price Object ( [description:protected] => 4" x 6" [price:protected] => 10.0 ) ) ) [Finish] => PriceGroup Object ( [type] => percentage [title] => Finish [prices] => Array ( [Smooth Fine Art] => Price Object ( [description:protected] => Smooth Fine Art [price:protected] => 0.0 ) [Canvas] => Price Object ( [description:protected] => Canvas [price:protected] => 150.0 ) ) ) ) [hasBasePrice:protected] => [basePrice:protected] => [description] => I personally Hand-make all Prints using a top of the line Professional printer, the finest Inks and Museum Quality Paper. All prints are retouched, cropped and corrected for printing.
• Press arrows to change print sizes [downloadDirectory] => [allowedQuantity] => multiple)
[18-Apr-2018 22:02:01] TRACE: returning: {"result":"success","unit_price":"$75.00","item_name":"_THP9455.jpg","item_number":"_THP9455"}
[18-Apr-2018 22:02:06] TRACE: product: PricingProduct Object( [id:protected] => 2 [title:protected] => Print [product:protected] => [productType:protected] => physical [basePriceGroupTitle:protected] => size [priceGroups:protected] => Array ( [size] => PriceGroup Object ( [type] => base [title] => size [prices] => Array ( [5" x 7"] => Price Object ( [description:protected] => 5" x 7" [price:protected] => 15.0 ) [8"x10"] => Price Object ( [description:protected] => 8"x10" [price:protected] => 20.0 ) [11"x14"] => Price Object ( [description:protected] => 11"x14" [price:protected] => 29.0 ) [16"x20"] => Price Object ( [description:protected] => 16"x20" [price:protected] => 45.0 ) [20"x24"] => Price Object ( [description:protected] => 20"x24" [price:protected] => 65.0 ) [30"x40"] => Price Object ( [description:protected] => 30"x40" [price:protected] => 90.0 ) [40"x50"] => Price Object ( [description:protected] => 40"x50" [price:protected] => 125.0 ) [4" x 6"] => Price Object ( [description:protected] => 4" x 6" [price:protected] => 10.0 ) ) ) [Finish] => PriceGroup Object ( [type] => percentage [title] => Finish [prices] => Array ( [Smooth Fine Art] => Price Object ( [description:protected] => Smooth Fine Art [price:protected] => 0.0 ) [Canvas] => Price Object ( [description:protected] => Canvas [price:protected] => 150.0 ) ) ) ) [hasBasePrice:protected] => [basePrice:protected] => [description] => I personally Hand-make all Prints using a top of the line Professional printer, the finest Inks and Museum Quality Paper. All prints are retouched, cropped and corrected for printing.
• Press arrows to change print sizes [downloadDirectory] => [allowedQuantity] => multiple)
[18-Apr-2018 22:02:06] TRACE: returning: {"result":"success","unit_price":"$187.50","item_name":"_THP9455.jpg","item_number":"_THP9455"}
[18-Apr-2018 22:02:08] TRACE: returning: {"result":"success","item_name":"_THP9455.jpg","item_number":"_THP9455"}
ZThanks for any help
thom
My Problem rose its ugly head again. after working on it again I decided to put the backlight plugin on an older computer not running Sierra and LR 6.10. (LR 4) Worked like a champ. My main computer still will not load images. When I have a spare few days I plan on going back in time and putting an older OS on my system. see if that clears things up. I'll report back if there are any useful changes.
T
I think I have found the problem. because of my three distinct specialties I have backlight running separately on the same server, in three locations(folders) one of the API's had a different API Key. Changing it seems to have gotten the website running again.
Thom
As of this writing, I started a new site again. Downloaded all ttg software and uploaded them to new site. created album sets. then realized I needed to have the API set so I went into Backlight/publisher and set that up, went back to lightroom and was able to upload all images into three distinct albums in the album set, as was the original plan. went back to Backlight a happy camper and worked on the styling of the site. uploaded my template and css from previous versions. Stopped closed up Backlight went to do some other work, ate dinner, came back 2 hours later and now unable to connect to the net with L/R in TTG Publisher. thumbnails are small should be 512-pixels.
Very frustrated - 3 weeks lost - can't fix it - what to do?
Still working on this problem. As an update; I've deleted the website exporting the template, CSS and phpplugins. deleted the TTG Plugin reloaded a new copy. I now can't connect with the TTG Plugin on any of my websites. I can connect to FB and Insta through L/R publishing module.
The plugin manage says "the plugin is enabled but has experienced some problems"
error message from diagnostic log;
Plug-in error log for plug-in at: /Users/user/Documents/Lightroom Plugins/TTG-Publisher.lrplugin
**** Error 1
This plug-in’s post-processing task did not finish successfully.
Could not connect to network. You need to be online to use TTG Publisher.
Does this ring any bells?
thanks for your help
Thom
Thank you Charlie It did solve an issue i've had since reinstalling the LR of viewport sizer not working which is nice but I still have the inability to update or publish new photos. I will remember that for future.
On another detail, I've called Adobe today and their telling me its not them because facebook and instagram work. They think it's Godaddy. I called Godaddy and they say it's The Plugin. One problem is that they can't check the script for the API if I was using FTP they can check that. I can upload through Fetch so that's not an issue.
Still perplexed.
Thom
I tried deleting The previews several times and restarting lightroom. Still same error messages. Adobe has now been three weeks working on this and no resolution. Very frustrating. If you can think of anything else to try please let me know I'm at a loss as to what to do. Even if its drastic would be better.
Thank you for all your help
thom
Thanks for getting back to me, I really appreciate your suggestions!!! You guys are awesome!!
I have renamed the images in Lightroom as is customary in my work-flow, I even deleted these and used the originals .nef's that I always store offline. After importing a few (100 or so) I put them in a separate folder in my Library/Collections in LR same thing. Files are intact no errors and reside on computer ( open in finder, preview and PS). Tried to sync and optimize - nothing, deleted cache.
I tried to upload a wedding selects from another job I shot last weekend to the older part of the site it gave me the rendering error also. So now it seems that this is something with only new images? All images are shot on the same d3 and d4 camera.
I just deleted all plugins except TTG and tried to update the publisher. I now get this message; "Could not connect to network. You need to be online to use TTG Publisher." This a message I have gotten in the past.
I'm deleting the previews now I had both smart and standard. Do you think LR was confused ? I will update you after rebuilding.
Thom
I wrote in some months ago about this error message. It resolved itself after deleting and re-added them back. in updating more recent event photos i can't upload the images. I get the same error; "The rendition could not be created. Please ensure that the original file name is accessible, especially when stored on external or network storage." The images are all on the same laptop. I've updated the LR program, The IOS - Sierra 10.12.5 Safari. I've tried reinstalling LR, downloading the plugin and reinstalling it. I can publish to the older parts of my website that is not running the cart. My facebook plug in doesn't work either. I've contacted Adobe they tell me a technician is working on it and they will get back to me (over 1 week and waiting). I've contacted Godaddy they have said there is nothing blocking the upload on their end and it is timing out. I'm at a loss as where to turn? any suggestions from here? My Api seems to be working.
http://equine.hookephoto.com/shows/
Thom
How do I put the API key in the equine/backlight/publisher folder? so the API url and the key are connected?
so I just tried creating a new album and album set
this is the error I get
The album with id 12723 could not be found in GalleryDelegate.php on line 114