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#1 2020-03-21 09:29:29

capnhooke
Member
From: Chicagoland
Registered: 2016-08-11
Posts: 39
Website

add to cart button not working

I've looked all over the forum and don't see an answer, sorry if this has been a topic before.  I switched providers and added https to the mix.  my site needs to be revamped but I'm still trying to make things work.  my client pages add to cart button looks inactive and indeed it doesn't add anything to the cart.  I'm lost can someone point me in the right direction? 

Thanks ever so much!

Thom

link to typical problem page:  https://hookephoto.com/private/celine/

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#2 2020-03-21 10:12:32

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: add to cart button not working

Have you tried:
Clear template cache
Reset cart
Set site url in Backlight Settings to https
In Backlight Settings > Privacy : set redirect browsers to https to On


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2020-03-21 10:42:01

capnhooke
Member
From: Chicagoland
Registered: 2016-08-11
Posts: 39
Website

Re: add to cart button not working

Thanks, Rod for the quick response.

Yes to all of the above,  even reloaded cart plugin.

(I hope you're doing great and are safe up in Port Ludlow.  Beautiful Place. I love it up there!)

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#4 2020-03-21 11:00:19

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: add to cart button not working

Ben will need to take a look.

We’re doing ok here. The Coronavirus has yet to take a hold on the Olympic peninsula, but we fear that’s just a matter of time.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#5 2020-03-22 08:28:11

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: add to cart button not working

Hi Thom, I'm seeing an error in the ShoppingCart and a JavaScript error that is likely to be the result of the first error.  I'm not sure what's causing it though.  It's related to Sales Tax.

Can you please provide me with a Backlight admin login, and FTP access via email so that I can look further into this?

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#6 2020-03-24 00:32:34

capnhooke
Member
From: Chicagoland
Registered: 2016-08-11
Posts: 39
Website

Re: add to cart button not working

Ben, I've sent the login info via email;  Anything else you need me to do just say the word!!

I've been in awe of what everyone in the TTG community does to help one another,  It brings me hope for the world!!

Best

Thom

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