Support community for TTG plugins and products.
NOTICE
The Turning Gate's Community has moved to a new home, at https://discourse.theturninggate.net.
This forum is now closed, and exists here as a read-only archive.
You are not logged in.
Pages: 1
Hi Victoria, I replied to your message several hours ago. All I really asked for was for FTP access. Please provide that via message, so that I can take a look at what's happening on your server.
Hello Ben,
I have not got your messages unfortunately. The problem is solved for me. I am using another solution.
Thanks
Victoria
Hi,
just a wild guess, did you changed the folder permissions after uploading? My ttg-be folder has the permission level 0755 (read-write-execute (Owner), read-execute (Group), read-execute (Other)).
In case you know how to check this with your FTP program you could try this until Ben figured out why it is not working.@Matthew
Running Nginx and Apache does make sense if you want to use the speed of Nginx (serving static content like images, js, css) WITHOUT changing your website (Nginx can't deal with .htaccess as example). Nginx is only responsible for the static stuff, everything else will be handled by Apache. Nginx is working as a reverse proxy for the Apache.Regards
Moritz
Hi Moritz,
yes, I have changed the permissions on 777 and I have tried another 100 things, spent days and nights, got unfortunately no support and had to find another solution.
Now my galerie is running and I can support my customers.
But thanks for you advices.
Kind regards,
Victoria Shamraeva
v.shamraeva wrote:What is "websiten/ttg-be"?
Sorry, I got confused. The "websiten" folder is from the original thread; it would help if you'd open a new thread for your issue, rather than hijacking another user's thread from June.
The downloaded TTG BE zip file should be unzipped, and the resulting /ttg-be folder should be uploaded such that it can be reached at:
http://equus-language.com/ttg-beWhen I try to access that address, I get an error:
502 Bad Gateway
nginx/1.6.3... which says to me that you are not in compliance with our stated hosting requirements, which clearly state Apache server as being required; you're running on Nginx.
Previous, you said:
as a frontend Nginx
as a backend - ApacheNot sure what that's supposed to mean. If your host is saying that they do support Apache, then you will need to ask them about the 502 error.
Hello Matthew,
Look at this info please
https://TEMPUS.timeweb.ru/phpinfo.php
Can it clear smth?
Kind regards,
Victoria Shamraeva
Ben will likely need to take a look. He'll probably need FTP access
I suggest sending him an email referring to this thread and including FTP credentials
You can contact him from the links on his profile page: http://community.theturninggate.net/user/101/
Dera Rod,
Thank you, I whote Ben and have still no reply.
So it should work for me today, otherwise I get in trouble and for sure I do not need it anymore.
Regards,
Victoria
Not much of this conversation makes sense to me, and as you have nothing online to show us, there's very little we can do to make sense of it. Best I can gather, you should be installing TTG BE at:
/webseiten/ttg-be
Dear Matthew,
I am/was ready to show you everything you want, online and offline - just let me know, what exactly should I show you in order you begin to do something. What is "websiten/ttg-be"? My directory looks as follows
wordpress_4/public_html
The ttg-be is now directly in the public_html and it doesnot work.
For me makes no sense as well to pay money and after several days of pleading for help, still have nothing while I needed it very urgent because my cutomers were waiting. I really don't understand your attitude.
But anyway I cant afford to have business with such people as you, because it influences my business as well.
I am asking for the second time - how can I get my money back?
Regards,
Victoria
I cant change the hoster, I have a 3 years contract
Hello guys,
so my host meets all the requirements but the app is still not working
I really need you help
If it is not possible, how can I get my money back?
Regards,
Victoria
Wait for Matt to comment on Squarespace. Isn't Squarespace a website building platform? I don't know that it will be compatible with TTG
see: http://community.theturninggate.net/top … espacecom/
The story with Squarespace looks much more complicated as I have now. Yes, it is a website building plattform and they do not have any tradional upload for external files..
KR
Victoria
Hi Rod,
thanks for quick replies
So, I got the info from my hoster.
PHP 5.3
as a frontend Nginx
as a backend - Apache
The hoster supports SQlite and PDO (https://TEMPUS.timeweb.ru/phpinfo.php)
Please help me with my problem.
Hello Rod,
I have the same problem, but I still have not found a solution. I ve uploaded now the unzipped CE4-TTG-BE-203 in the public_html. What should I do next?
I have copied the folder ttg-be to the public_html and get the 502 Bad Gateway nginx/1.6.3 message.
Thanks
Victoria
I also tried with zipped folder ttg-be in the public_html.
I have no idea and I need the app very much :-)
KR,
Victoria
What do you mean?... At which location? I am in Germany. What is the problem?..
the site is not a ttg based site, it's WordPress. Most hosts that can support WordPress should also be able to support TTG.
If your host reports that SQLite and PDO modules are enabled, then Ben will need to take a closer look, most likely needing FTP access.
Ahh I understand, I am going actually to move to squarespace in the nearest future, would it be then easier? If yes, I wil do it right now, because it is exreme urgent and important for me now.
Regards,
Victoria
Victoria, you can read see the requirements on any of the TTG product pages. The Web a Publishing Bundle, for instance: http://shop.theturninggate.net/collecti … ing-bundle
Scroll towards the bottom.
Dear Rod,
thank you for your reply. I am trying right now to clear it with the hoster
KR,
Victoria
Well that's not our stuff running at that location, so doesn't really provide any useful information re: Rod's questions.
Hello Matthew,
What do you mean?... At which location? I am in Germany. What is the problem?..
Regards,
Victoria
Victoria, can you post a link to your site?
Who are you hosting with?
Do you know if they meet the TTG hosting requirements (stated on all product pages)?
I am hosting at http://timeweb.com/de/
No, I dont know if they meet the TTG hosting requirements... WOuld you be so kind to send me the link to the requirements?
Thanks
Victoria
yes! :-)
equus-language.com
Hi Robert,
probably you could share your experience with FTP? I do not have any subdomains, so it should be easier..
Thanks
VIctoria
Hello Rod,
I have the same problem, but I still have not found a solution. I ve uploaded now the unzipped CE4-TTG-BE-203 in the public_html. What should I do next?
I have copied the folder ttg-be to the public_html and get the 502 Bad Gateway nginx/1.6.3 message.
Thanks
Victoria
Pages: 1