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#1 2019-09-04 04:29:58

hursey
Member
From: Los Angeles
Registered: 2012-12-07
Posts: 113
Website

Getting Error after updating

I am unable to create galleries  (Client Response) after the most recent update. I get a window in Lightroom when I try to create a Set saying:

Unable to perform action:
listAutoindexTemplates

Message: The page sent an action that was not available


Any assistance would be greatly appreciated!


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#2 2019-09-04 05:14:24

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Getting Error after updating

listAutoindexTemplates?

Are you working with an old CE4 instance of Publisher? (Just thinking that an error mentioning Autoindex would be strange with Backlight)

do you have Album Set templates in place?

Are you using the latest version of the Publisher plug-in?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2019-09-04 05:29:55

hursey
Member
From: Los Angeles
Registered: 2012-12-07
Posts: 113
Website

Re: Getting Error after updating

Hey Rod, Can you tell me where I can download the most current version of the plugin.. just to be sure.. Currently I am running 4.0.0.0
I do indeed have album set templates in place... I have not changed anything but simply did the updates and now get this message...

Last edited by hursey (2019-09-04 05:34:34)


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#4 2019-09-04 05:35:41

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Getting Error after updating

latest version is 4.0.9.0
there's a link to the Publisher plug-in at the top of your Backlight Modules page


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#5 2019-09-04 05:45:05

hursey
Member
From: Los Angeles
Registered: 2012-12-07
Posts: 113
Website

Re: Getting Error after updating

Okay... latest publisher installed... I Still get the same error... when I click "Ok" and then select the Set Templat I built I get a similar error window that says:

Unable to perform action:
getSetupForTemplate

Message: The page sent an action that was not available


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#6 2019-09-04 05:48:42

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Getting Error after updating

can you try creating a new album set template and see if it works with that?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#7 2019-09-04 05:49:08

hursey
Member
From: Los Angeles
Registered: 2012-12-07
Posts: 113
Website

Re: Getting Error after updating

Will Do...


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#8 2019-09-04 05:55:01

hursey
Member
From: Los Angeles
Registered: 2012-12-07
Posts: 113
Website

Re: Getting Error after updating

Okay.. so I went to go do that and at the same time opened up my settings page on the publisher and did not change anything though I saved it.... now no templates show up .. not even the new one I created.. then I went back to the settings page and clicked "Check authentication" and got:

Unable to perform action: checkAuth

Message: The page sent an action that was not available.


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#9 2019-09-04 05:58:33

hursey
Member
From: Los Angeles
Registered: 2012-12-07
Posts: 113
Website

Re: Getting Error after updating

Okay... somehow something has gone awry in my setting the API URL shows:

http://clients.hursey.com/backlight/publisher/

however there is no "publisher" subdirectory inside my backlight folder...

I have not touched any of this since I last posted a gallery.. Have I completely missed a step on the update?


Sitting Pretty in Sunny L.A.

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#10 2019-09-04 06:17:27

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Getting Error after updating

the url: yoursite.com/backight/publisher is correct: http://backlight.theturninggate.net/doc … om_classic

Only it should be https://clients.hursey.com/backlight/publisher/

Backlight works differently than CE4 did. Some urls don't go to physical folders.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#11 2019-09-04 06:21:33

hursey
Member
From: Los Angeles
Registered: 2012-12-07
Posts: 113
Website

Re: Getting Error after updating

Arrrgh! Thanks SO MUCH Rod.. you (as always) are a life saver... it was just the "s" that was causing the whole issue.. Not sure how it "became" an issue all of a sudden.. but problem solved! Thank You!

Last edited by hursey (2019-09-04 06:21:43)


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#12 2019-09-04 06:39:45

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Getting Error after updating

did you recently add ssl to your site? That bit me once. Changed the site to https and Publisher no longer worked!


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#13 2019-09-04 09:23:43

hursey
Member
From: Los Angeles
Registered: 2012-12-07
Posts: 113
Website

Re: Getting Error after updating

Hey Rod,

That is probably what went down!
Thanks Again!


Sitting Pretty in Sunny L.A.

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#14 2019-09-04 12:57:43

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Getting Error after updating

rod barbee wrote:

listAutoindexTemplates?

Are you working with an old CE4 instance of Publisher? (Just thinking that an error mentioning Autoindex would be strange with Backlight)

“autoindex” lives on for internal naming in Backlight

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