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Hi everyone, I'm new to the forum and I'm using Backlight2 since november 2018. I was very happy with it until now.
I have a publishing problem and I don't know where it comes from
When I try to publish a picture I get the following message in lightroom:
Unable to perform action: uploadRendition
Message: Unexpected error: Call to undefined function exif_read_data() in ImageResizer.php on line 92
There have been made no changes to lightroom or backlight since the last time I used the publisher.
Can anyone help me with this problem.
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These might be related: http://community.theturninggate.net/vie … 101#p58101
You can check if the exif module is installed when visiting http://mysite.com/backlight/admin/list_php_modules/
Daniel Leu | Photography
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com
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When I go to backlight/admin/list_modules/ I see the newest version of the publisher is installed (4.0.7) When I look in the LR plug-in manager it says version 4.0
When I look at the list_php_modules I don't see anything referring to "exif"
Any suggestions?
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This is my php list:Installed PHP Modules:
Core
date
ereg
libxml
openssl
pcre
sqlite3
zlib
bcmath
calendar
ctype
curl
dom
fileinfo
filter
ftp
gd
gettext
hash
iconv
intl
json
mbstring
mcrypt
SPL
session
standard
mysqlnd
PDO
pdo_mysql
pdo_sqlite
Phar
posix
Reflection
mysqli
SimpleXML
soap
sockets
mysql
tokenizer
xml
xmlreader
xmlwriter
xsl
zip
litespeed
mhash
ionCube Loader
Zend Guard Loader
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This is my php list:Installed PHP Modules:....
Exif is not listed. So either enable it yourself or contact your host.
I guess your host changed your php version and the new one doesn't have the exif module enabled.
Daniel Leu | Photography
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com
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When I go to backlight/admin/list_modules/ I see the newest version of the publisher is installed (4.0.7) When I look in the LR plug-in manager it says version 4.0
Any suggestions?
The Lightroom Publisher plugin is also at version 4.0.7. You should download and install it. There's a link to it at the top of your Backlight Modules page.
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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On the hosting site I can choose different PHP versions. It is now set on native, it can also be set on 5.1 to 5.7 and 7.0 to 7.3 do you have any idea which one to choose?
I already updated lightroom publisher to 4.0.7 but I still can't publish, the same error message.
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Many hosts are discontinuing PHP version 5.x. So a good bet would be to use a 7.x version. You can try the different versions you have available and see if one of them has the exif module enabled. Otherwise contact your hosts.
Daniel Leu | Photography
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com
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Tried to change it to 7.3 now my site is offline! Contacted my host waiting for reply.
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My host replied that it's probably because the site can't handle the higher PHP version. At this moment I can't reach my website in any way.
Help!!!!!!
This is the message I get when trying to reach my website:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at webmaster@gerardstaals.com to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Last edited by Gradje62 (2019-03-27 01:56:02)
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I use PHP 7.3 on my test site without issues.
Since 7.3 doesn't work for you, select another version. And just to confirm that you use the latest version of all Backlight modules.
Daniel Leu | Photography
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com
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Sorry I'm late to the party. The exif_read_data could probably be solved by reinstalling the Backlight Publisher module. To do so, visit Backlight Modules and click 'reinstall' for the line relating to Publisher. That should solve it for publishing from LR, but will still leave publishing from Backlight broken, until the exif module is added to your site.
Can you provide me with FTP access via email so that I can look into what's causing the 500 error?
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Hello All,
I contacted my host yesterday, they made some changes to the 'htaccess code' and installed the exif module. Everything is fine again!
Thank you all for your support, glad to know there's such quick response. Tanks again.
Gerard.
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Unfortunately, there is still an issue on your site:
Something went wrong
Unexpected error: Unknown: open_basedir restriction in effect. File(/home/gerarpj183/.php/php-mail.log) is not within the allowed path(s): (/home/gerarpj183/domains/gerardstaals.com/:/home/gerarpj183/domains/include/:/etc/pki/tls/certs:/tmp:/var/tmp:/usr/local/lib/php/:/usr/local/php55/lib/php/) in Unknown on line 0I think that's something for Ben to look at. I would send him your FTP access credentials.
Daniel Leu | Photography
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com
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Hello Daniel,
I saw the message today:(. Last Wednesday it was working OK I could upload pictures. What happened?
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I suggest following up on Daniel’s advice above
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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I contacted Ben
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When does this error happen?
You'll need to take this up with your host's technical support. This error occurs outside of Backlight code execution. There's nowhere in our code that attempts to write to that location.
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Hello Ben,
Thank you very much for your effords to help me. It seems everything works as it should, at the moment! When the problem occurs again I will contact the Host.
Thank you all very much!
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