Support community for TTG plugins and products.
NOTICE
The Turning Gate's Community has moved to a new home, at https://discourse.theturninggate.net.
This forum is now closed, and exists here as a read-only archive.
You are not logged in.
Pages: 1
I have set up a Managed CRG with 46 images and Multiple Clients. I noticed that in the Client Respose>FeedBack section of Backlight One client's (Client A )comment was duplicated on the same picture for another client (client B). And, another comment from client A was missing from the feedback section of backlight but present in the email.
I found this when I was comparing the information in backlight to the info contained in the emails that that were sent after "submitting".
Comments Please!
Note : If the images in question were my images. I would share the site and log in info on the forum. As the images in question are not mine to share, I would prefer to share specific site and log in via email.
Thanks
Kevin
edit : I noticed also on another client, there is a small difference between the report in Backlight>Feedback and the email that was sent out.
Last edited by kevin (2017-10-18 13:44:07)
Offline
Have you created separate logins for each client, or are they sharing one?
Offline
Can you please send Backlight admin credentials via email? Also, direct links to relevant albums.
Offline
Hi Matt
Your email link is missing..... well it was missing a couple of minutes ago!!!! I see that it is there agian!
I sent the info out using the contact form on http://theturninggate.net/support/
I hope that you get it!
Kevin
Offline
So, The latest observation is;
I have had two "clients" submit their feed back, without email notification and without the CRG gallery being closed.
The feedback in these cases were just "selections", there were no comments, or the images were not rated.
Thanks
Kevin
Last edited by kevin (2017-10-20 09:14:09)
Offline
Hi Kevin,
I haven't gotten a chance to look at the info you sent yet. Sorry about the delay, but I got busy today responding to the new Lightroom announcements from Adobe. I'll make a point to looking into this for you tomorrow (it's after 1 a.m. here as I write this).
Offline
So, it seems that the "Heart Selection" is visable in the Client Response>Feedback section of Backlight right away, submition is not required. Look at FeedBack number #000017.... This was not "sumbited" from the site! As well "Options" is list but not reported.
Again Matt, not really an issue with me, just some observations.
Offline
If you're using the Managed option, then any feedback is saved in the database, even if it hasn't been submitted yet. This allows for clients to make their selections over multiple sessions, having their work saved, before submitting feedback.
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
Offline
Yes, I understand that Rod. It just that the only the Selections are being reported back without having to be "submited" from the site!
Comments, Star Rateings and options are only reported back after "Submiting".
Thanks for your comments though.
Offline
Hi Kevin,
I've looked at this. I first logged into your admin and created myself a client account, assigned the album. I then logged in as that client, dropped some hearts, and added some feedback.
My selects were immediately visible in the feedback area, with the feedback status being "open". At this point, my other feedback -- ratings, options, comments -- were not visible.
I then returned to the gallery and submitted my information, which sets the feedback to "closed" status. At this point, all feedback -- selects, ratings, options and comments -- were reflected in the feedback record in Backlight's admin. I also received an email with identical feedback.
From these observations, all appears to be working as intended, and I see no anomalous behavior.
In your original post, you said you were seeing duplicate feedback between clients. Can you tell me which clients have this in their profile? If you'd rather not post their names here, feel free to follow up via email.
Offline
Hi Matt,
I see that you have created the client account and tested as I described.... I did recieve the feed back email as designed.
All is working as it should!
I had copied and pasted the feed back emails on to the bottom of the email that I sent that had the backlight log in creds. I dont have a copy of that email because I had sent it through one of your contact forms. There is no way to "cc" another email address from a contact form.... is there? I went back and looked at the feed back in Backlight, there was no duplication. I must thave been either on crack, having a senile moment, or imaging things, or all of the above. I was under the impression that the offending feedback numbers were #10 and #12. Any supporting evidence that I have would be in the email that had the backlight creds.
I was a little surprized that the selects were showing up in the in the feedback area without submitting.... this is actually a great feature.
Thankyou Matt, for taking the time to investigate. I am sorry if I wasted your time. I did learn something though!
Thanks,
Kevin
PS on your comments: River Of Light, taken in Iceland durning the summer of 2017. Tip was Point Pelee, Ontario, Canada. The most southern tip of Canada.
Thanks again,
Kevin
Offline
No problem, it happens. I'm glad all is in good order.
Offline
Pages: 1