Unable to Publish a Gallery

andacar · 2017-01-07 05:31:12

I've begun to encounter an error when trying to upload galleries from Lightroom. The program will just sit there for a while and the return the following error:

I have no other errors with FTP, the internet, or other web based functions.

TTG Backlight version: 1.1.1
Backlight Publisher version: 3.1.1
API key identification works fine.

Ideas?

Thanks!

Darrell Leland

Last edited by andacar (2017-01-07 07:58:08)

rod barbee · 2017-01-07 06:48:05

You could be hitting upload limits. Take a look at your php.ini file and check the upload limits (upload_max_filesize). Try increasing it to 64M
http://community.theturninggate.net/vie … 454#p43454

andacar · 2017-01-07 07:32:10

The tech at the other end says they have increased the upload setting to 128 Meg, still the same error. This worked perfectly before, and I haven't changed anything. Stumped.

rod barbee · 2017-01-07 09:44:15

Ben will likely need logs and possibly admin access to your Backlight back end.

this document is from CE4, but it will help in finding where the logs are kept:
http://ce4.theturninggate.net/docs/doku … g_for_help

for the logs stored on the server, you'll find those at /backlight/data/publisher/logs/

Ben · 2017-01-07 09:52:25

I don't think logs will help. What is the API URL? Who are you hosting with?

andacar · 2017-01-07 10:44:29

My website is at http://www.creepyhouse.net/. The hosting service is http://www.fatcow.com/. I can set up a guest account if you need one. Backlight login is at: http://creepyhouse.net/backlight/admin/?a=login

Thanks!

Darrell Leland

Last edited by andacar (2017-01-07 10:47:28)

Ben · 2017-01-07 10:50:48

Can you provide the API URL, as entered into Lightroom's publisher settings.

andacar · 2017-01-07 11:34:40

http://creepyhouse.net/backlight/publisher/

rod barbee · 2017-01-07 12:37:52

Do you have any rewrite rules in your .htacces file? That can effect your API URL
Try including the www in you API URL

andacar · 2017-01-08 10:37:38

No, I don't Rod. To be honest I don't even know what that is! However, it has mysteriously started working again. I think it happened when I went to the Web section of Lightroom and switched around a few times between different templates. All of a sudden there were a million uploads. If somebody fixed this for me, thanks! If it was the mysterious computer repair elves, thanks to you!

Darrell Leland

R42itus · 2017-01-16 09:47:14

I'm having the same issue but haven't had the time to focus on it very much. I am thinking it might be a band width issue for me. A tracert to rossdickinson.com times out on some of the hops. I upgraded my Comcast Internet to a faster speed, but haven't seen much improvement. I get between 48 and 58 mbps on downloads and 11-12 mbps on uploads. I even reinstalled 1.1.1. I was last successful on build a web page on 1/6/17 when put out one more day of my photos in the Tetons in 2012. http://rossdickinson.com/1TestSite/trav … y18th2012/

I'm very busy with eBay and doing an estate sale of my wife's extensive QVC collections but need to get this working again. Glad to find this thread.

rod barbee · 2017-01-16 10:09:02

Are you getting the same error? If not, can you post it?

What have you done so far to try to solve this? Have you tried increasing upload limits in the php.ini file?

R42itus · 2017-01-16 13:00:33

rod barbee wrote:

Are you getting the same error? If not, can you post it?
The error is the same.
What have you done so far to try to solve this? Have you tried increasing upload limits in the php.ini file?

Would you post an example of php.ini? My server doesn't appear to have one, I'm looking at the root of backlight subdir. Would it be someplace else, perhap the root of rossdickinson.com?

I first removed the Album from the TTG-Publisher-Events, where I upload photos of events I photograph and share. My first course of action was to remove that instance and recreate it. Then I marked one photo in the link to the Teton day I had added successfully on January 6. The first try to republish got the exact same error. I then rebooted my Xfinity modem yet again. I tried republishing the Teton day again, this time it was successful. I must say that publish of the photoshoot has uploaded two or three photos, then subsequent tries my add another one or two. I even disable Norton firewall and virus scanning and tried...no help.

I even went through to process of removing and re-adding Backlight 1.1.1 in the order outlined. Good instructions BTW.

Another suspicion, just before I started having this problem, Windows update happened forcing a reboot. During the time coming back up there was DOS activity showing on the screen, sorry no clear memory.
===================================
January, 2017 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB3212646)

Installation date: 1/12/2017 9:04 AM

Installation status: Successful

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/3212646

Help and Support:
http://support.microsoft.com
AND
Windows Malicious Software Removal Tool x64 - January 2017 (KB890830)

Installation date: 1/12/2017 9:04 AM

Installation status: Successful

Update type: Important

After the download, this tool runs one time to check your computer for infection by specific, prevalent malicious software (including Blaster, Sasser, and Mydoom) and helps remove any infection that is found. If an infection is found, the tool will display a status report the next time that you start your computer. A new version of the tool will be offered every month. If you want to manually run the tool on your computer, you can download a copy from the Microsoft Download Center, or you can run an online version from microsoft.com. This tool is not a replacement for an antivirus product. To help protect your computer, you should use an antivirus product.

More information:
http://support.microsoft.com/kb/890830

Help and Support:
http://support.microsoft.com
=====================================

Long ago early in my IT career. I had to support a global network, where the higher ups tried to run SAP, Microsoft Mail, over frame relay with 56k guarantee, but the "bursts" were supposed to cover things. To make matters worse the purchased bridges, not routers. Talk about a mess.

I'm wondering what type of equipment Xfinity is running. Sorry for digression

Network Solutions is my web host provider.

Thank you again Rod. I just had a brisk eBay evening, selling my late wife's QVC Collections. Sleep will give me fresh perspective. I'll think of more things to try and will be happy to test a php.ini file.

Ross Dickinson

rod barbee · 2017-01-16 15:11:12

The Windows installation should have nothing to do with it.

php.ini files should be in the root of the site. If you don't have one you can usually go into your host's c-panel. Look for PHP config or something similar. Once you make a choice, the file is usually created. You can then access it via FTP and make the change to the file upload limit.
More here: http://community.theturninggate.net/vie … 454#p43454

If in doubt, contact your host.

R42itus · 2017-01-17 08:59:39

Rod,
I had my provider help me get a php.ini file in place in my cgi-bin directory.

They contents the provided were
memory_limit = 128M
output_buffering = 2048

I added to it so it is now:
memory_limit = 128M
output_buffering = 2048
upload_max_filesize=64M

I also worked with Comcast again, finally got a tech who did something helpful, but couldn't understand the accent. It was either enabled the breach or bridge on my linksys router hooked to my Comcast modem. I was able to publish and additional 9 photos before I got the same failure. Any recommendations to add/change in the php.ini file? At least I'm moving in a positive direction.

Ross

Ben · 2017-01-17 09:40:00

R42itus wrote:

Network Solutions is my web host provider.

There lies your problem. A few years back we found that Network Solutions servers were blocking Publisher requests before they reached the application. I took this up with NS, going as far as signing up myself in order to try and work with their technical support.
It was a painful experience. They would not acknowledge the problem, or investigate further without payment of an investigation fee, Their ticketing process seemed to store no background on the issue, so that each correspondence started from the beginning.
I'm pretty sure at one point we noted on our products page that Network Solutions should be avoided.

See this comment I made back in 2013: http://community.theturninggate.net/vie … 8969#p8969

R42itus · 2017-01-17 10:08:33

Thank you Ben I'm due to renew soon. I'll change that. You had some recommendations. I can go search, but if you could reply it will save me time. I'm going to stop the autorenew now.

R42itus · 2017-01-17 10:26:33

No need to reply I read further. Bluehost even has a site transfer service which seems to be helpful for me as I deal with my loss my late wife. The web stuff is an important part of my moving forward.

Matthew · 2017-01-17 10:34:01

@R42itus, I've recently added affiliate links for Bluehost, HostGator and InMotion to the sidebar of our main site. All three are worth a look if you haven't yet committed to Bluehost. You can find the links at http://theturninggate.net/blog.

R42itus · 2017-01-17 14:08:52

Thank you. I will investigate them all in the morning, when my brain is fresh.

R42itus · 2017-01-27 06:49:08

Thank you for all the help. I've migrated both of my domains to Bluehost, not without some bumps, but overall I'm pretty happy. The publishing from within Backlight works very well. Now, I need to port the existing website over and...replace.

Community @ The Turning Gate

#1 2017-01-07 05:31:12

Unable to Publish a Gallery

#2 2017-01-07 06:48:05

Re: Unable to Publish a Gallery

#3 2017-01-07 07:32:10

Re: Unable to Publish a Gallery

#4 2017-01-07 09:44:15

Re: Unable to Publish a Gallery

#5 2017-01-07 09:52:25

Re: Unable to Publish a Gallery

#6 2017-01-07 10:44:29

Re: Unable to Publish a Gallery

#7 2017-01-07 10:50:48

Re: Unable to Publish a Gallery

#8 2017-01-07 11:34:40

Re: Unable to Publish a Gallery

#9 2017-01-07 12:37:52

Re: Unable to Publish a Gallery

#10 2017-01-08 10:37:38

Re: Unable to Publish a Gallery

#11 2017-01-16 09:47:14

Re: Unable to Publish a Gallery

#12 2017-01-16 10:09:02

Re: Unable to Publish a Gallery

#13 2017-01-16 13:00:33

Re: Unable to Publish a Gallery

#14 2017-01-16 15:11:12

Re: Unable to Publish a Gallery

#15 2017-01-17 08:59:39

Re: Unable to Publish a Gallery

#16 2017-01-17 09:40:00

Re: Unable to Publish a Gallery

#17 2017-01-17 10:08:33

Re: Unable to Publish a Gallery

#18 2017-01-17 10:26:33

Re: Unable to Publish a Gallery

#19 2017-01-17 10:34:01

Re: Unable to Publish a Gallery

#20 2017-01-17 14:08:52

Re: Unable to Publish a Gallery

#21 2017-01-27 06:49:08

Re: Unable to Publish a Gallery

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