Support community for TTG plugins and products.
NOTICE
The Turning Gate's Community has moved to a new home, at https://discourse.theturninggate.net.
This forum is now closed, and exists here as a read-only archive.
You are not logged in.
Pages: 1
I have set up Backlight Cart but I am getting the following message and do not know how to fix it.
"No products are available for purchase"
"Please try again later, or contact the photographer if this problem persists."
The products is set to Download in Lightroom and in pricing
I do get the Cart sign on each picture but thats all.
Martin
Last edited by Martinb (2016-09-02 21:33:04)
Offline
Hi Martin, check that you have set prices for all entries in the pricing scheme.
Offline
Hi
I only have one entry in the pricing scheme
Which is Download as below and has one price set
Download Download complete Edit Products Manage Pricing Delete
Offline
Hi Martin, can you provide a link to an album where I can see this, and preferably also a login to Backlight so that I can look into it further? (for the latter, please send by email using the Email link under my name).
Offline
Offline
Sent login details by email
Offline
Offline
one thing to check is if the case matches. You've set the pricing scheme for the album to "Download". Is the pricing scheme in the cart also capitalized?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
Offline
Offline
All "Download"
Offline
are shipping charges filled out, even if it's 0?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
Offline
Thanks for the login. It looks to me that your server doesn't have the purchasable files. I can't tell for sure, as these are hidden from the browser.
Can you confirm via FTP whether a file exists at
http://www.martinbuttressphotography.com/galleries/london/photos-for-purchase/_DSC5842.jpg?
If not, then I suggest marking all of the photos to re-publish and publishing them again. Make sure that the two Publisher options 'Push metadata without updating existing photos' and 'Publish thumbnails without updating other renditions' are *not* enabled prior to re-publishing.
I hope that helps.
Offline
Hi Ben
"If not, then I suggest marking all of the photos to re-publish and publishing them again. Make sure that the two Publisher options 'Push metadata without updating existing photos' and 'Publish thumbnails without updating other renditions' are *not* enabled prior to re-publishing"
Are these settings in Lightroom or Backlight?
Offline
Lightroom, in Publish Services. Double-click the TTG Publisher.
Offline
Thank you
All working
Offline
Pages: 1