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Pages: 1
#1 2016-05-14 22:35:06
- Dorothea
- Member
- Registered: 2016-05-14
- Posts: 5
can not install
Hi i try to install backlight on my site www.myjackrussel.com but i get this message first " Backlight is not yet configured. Please login to Backlight at /backlight/ to continue" and then when i go to: www.myjackrussel.com/backlight/ i get: something went wrong. unexpected error: Class 'BacklightException' not found in GenericApplicationHelper.php on line 165
Please report error at http://community.theturninggate.net
I tried also: www.myjackrussel.com/public_html/backlight/
but it also did not work 
(
please help me out 
thanks.
greetings
Dorothea
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#2 2016-05-15 05:57:03
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: can not install
do you know if your hosting complies with the TTG requirements shown on this page:
http://theturninggate.net/product-colle … backlight/
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#3 2016-05-16 07:33:01
- Dorothea
- Member
- Registered: 2016-05-14
- Posts: 5
Re: can not install
i am with "versio" and as far as i can see all is supported. i already had ce4 working on it before. This morning i was able to see a little bit of the backlight inlog but it did not work very well. at the moment it is gone. I have these question to be shure i do everything ok:
1. I have the "public_html" folder. Do i have to install the .htaccess and index.php also there?
2. what is de .DS_Store ? do i have to delete it?
3. do i have to make a index.html ?
Thanks for now.
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#4 2016-05-16 07:36:56
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: can not install
1. I have the "public_html" folder. Do i have to install the .htaccess and index.php also there?
public_html is where all your web site files go. So yes, index.php and .htaccess should go inside public_html. public_html is the root of your site, though you never include it as part of the url.
2. what is de .DS_Store ? do i have to delete it?
Probably from your host. I don't think it's a Backlight file
3. do i have to make a index.html ?
no
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#5 2016-05-16 09:31:57
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: can not install
.DS_Store are Mac files that are added to directories to store information about the directories. We develop on Macs so it's possible that these have made it to the zip files, however I can't see any such files. Are you using a Mac?
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#6 2016-05-16 14:31:52
Re: can not install
If you're on a Mac, it's also possible the .DS_Store files are from your own system, created by the operating system when you unzipped Backlight. If you delete them, the operating system will make them again the next time you visit the folder. You can ignore them.
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#7 2016-05-16 18:59:18
- Dorothea
- Member
- Registered: 2016-05-14
- Posts: 5
Re: can not install
Thank u for support and information!! I got it! i do the host(reseller) myself and i made a mistake with the ftp account. Now its working. i am so happy after 3 days digging
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