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Hi,
I am using CRG for a while now and since today i noticed some problems. When my clients makes a selection I dot not receive any emails. In the admin panel some of these selections aren't displayed either...
One of my clients just told me she sent 3 selections (i use the option to keep feedback open after selection).
1st selection = i did not receive an email, and i cant see the feedback in the admin panel.
2nd selection = i did receive an email, but i do see this selection in the admin panel
3rd selection = no email no selection in admin panel.
Very weird... i use version 6.1.0, should i update?
I also see two more selection from other clients but no emails received.
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I also noticed in the admin panel that one of my clients has selected 2 pictures, but both are the pictures. When i login as the client, i can see that she selected 2 pictures but i do not see which one... So when i click that symbol with a 2 next to it, i do not see any selections.
One of the clients just confirmed that she did not sent the selection. But i do see her selection in the admin panel.
I also tested it with a testing account... I did not see any problems. Both me (the customer) and the company received an email.
Last edited by selo (2015-11-03 19:40:11)
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I have done some more testing... When I make a selection but do not send the feedback (but i did click the email icon)... in the admin panel i can see that the customer has made a selection. No email because i did not send it.
After i do send the feedback (as the customer) in the admin panel i can see the selection in this case feedback number 125. I also receive an email of the selection.
So then i did another selection... from the same customer. I selected a few more photos. When i sent this feedback i do receive another email with the same feedback number. But in the admin panel, i only see the latest feedback.
Is there a way to make CRG so that a customer can send multiple feedbacks while it keeps saved in the admin panel? So a different feedback number should be created for each time a customers sends the email, is this possible?
This will at least help to figure out the selections in case we do not receive an email.
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Can you post a link to one of your galleries/albums and also make sure that guest access to ttg-be is enabled (Ben or Matt may eventually need admin access)
Version 6.1.2 is the latest. It's always a good idea to update to the latest version and is a good first step in trying to solve problems
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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You say this started recently and that it has worked up until now?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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Yes it worked until now... it still works though... it seems like just this one clients emails are not sent to me. But I do see it in admin panel.
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If all other emails are getting to you, then it's probably an issue with that particular email address being rejected by the host?
Or maybe they look like spam?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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I dont think it is a spam... she resent the selection and this time i did receive the message..
Is there a way to make CRG so that a customer can send multiple feedbacks while it keeps saved in the admin panel? So a different feedback number should be created for each time a customers sends the email, is this possible?
This will at least help to figure out the selections in case we do not receive an email.
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is there a way to make CRG so that a customer can send multiple feedbacks while it keeps saved in the admin panel?
As long as it's from the same saved session, then I don't think so. But Ben and Matt will have to confirm.
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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Can Matt or Ben confirm? Will it be possible in the future?
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