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Hi when installing the plugin i get a message saying that it's installed but may not work and it has error messages. when i go see what the message is it's is asking for a .png file
An unknown error occurred.
branding image file supporting_files/ttg-icon.png not found
when I open up the package, that file exists. Can someone help me figure out why this is happening
Thanks
Last edited by pdimeglio (2015-10-04 09:25:57)
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That's strange. Try deleting the plugin and adding it again.
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Hi Ben
Sorry for the late response, i did try that numerous times, keeps giving me the same error, the actual plugin seems to work though I think, so it's strange that i get his error. This version of publisher is bundles with the web publishing tools prob doesn't make a difference but figured i'd let you know what bundle it was.
Thanks
Pat
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I'd say it's something specific to your PC. The versions of Publisher are identical between the packages and standalone version.
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Hi Pat,
My machine is producing the exact same problem. Running an older Mac tower with LR v5.7.
https://dl.dropboxusercontent.com/u/988 … _LRCat.png
I also got Publisher via the bundle download on 01Nov15. I was wondering if anyone else had experienced this.
Still a mystery to me as to why it doesn't work. I've removed the Plugin and reloaded a few times; stored it in a high level system folder; and tried opening a new catalog to install. Same folder with question mark icon appears. Things are uploading just fine, but it rather unnerves me that the plug-in appears "down" and acknowledges with diagnostic error messages that it's incomplete.
When I install the plugin on a newer, MacBook Air & LR CC all is well... icon and all. Like Ben conveyed, it must be something specific to an "old-system" anomaly.
Regards,
Don
Quatrain ƒotographic, LLC
…seeing, thinking, teaching. Visual Poetry.
https://quatrainfotographic.com
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