Newbie installation issue - Web Publishing Bundle TTG-BE

rdilworth · 2015-06-09 04:04:29

I am having trouble getting FTP programs to upload TTG-BE to my webspace. Have tried using Panic Traffic and CyberDuck. Using my host's admin pages I can see the folder under the FTP tab, but can't run the TTG admin page. I get a German 404 message instead.

My website has several subdomains, which affects the paths for the webspace, as follows. This is hosted in Germany, so the webspace is called "webseiten" (webpages).

dilworth.de | Path: /webseiten
fotos.dilworth.de | Path: /webseiten/gallery 3
photos.dilworth.de | Path: /webseiten/coppermine/coppermine
learningtosee.dilworth.de | Path: /webseiten/wordpress/wordpress/wordpress

I can tear all this down and start from scratch if necessary since TTG will replace my use of Coppermine and Gallery 3.
Only explanation for why there are 3 instances of WordPress and 2 of Coppermine could be upgrades / re-installations.

I would have thought that fields in FTP programs for "path" would be for destination paths, so I have specified the exact desired destination, but to no avail.

Any suggestions? Many thanks.
Robert

Am I correct that I need to upload TTG-BE

rod barbee · 2015-06-09 04:21:33

HI Robert,

yes, you need to upload the unzipped ttg-be folder to the root of your website. Usually this is in the public_html folder but if you're running in a sub-domain, the upload it to the root of the sub-domain.

Be sure to include links to your site too, that usually helps a great deal with troubleshooting.

rdilworth · 2015-06-09 05:49:23

This issue resolved. Found some German-language FTP help pages from my host, fashioned a question in German to the help desk and got back two prompt responses. Was a server-side setting that I needed to change so as to force the FTPs to land in the webspace.

Got TTG-BE Admin configured and am now onto the next steps.

rod barbee · 2015-06-09 05:55:03

v.shamraeva · 2015-08-11 07:46:43

Hello Rod,

I have the same problem, but I still have not found a solution. I ve uploaded now the unzipped CE4-TTG-BE-203 in the public_html. What should I do next?

I have copied the folder ttg-be to the public_html and get the 502 Bad Gateway nginx/1.6.3 message.

Thanks
Victoria

Last edited by v.shamraeva (2015-08-11 08:44:38)

v.shamraeva · 2015-08-11 07:48:00

Hi Robert,
probably you could share your experience with FTP? I do not have any subdomains, so it should be easier..
Thanks
VIctoria

rod barbee · 2015-08-11 14:52:02

Victoria, can you post a link to your site?
Who are you hosting with?
Do you know if they meet the TTG hosting requirements (stated on all product pages)?

v.shamraeva · 2015-08-11 16:59:16

yes! :-)
equus-language.com

Matthew · 2015-08-11 17:36:36

Well that's not our stuff running at that location, so doesn't really provide any useful information re: Rod's questions.

v.shamraeva · 2015-08-11 18:27:52

rod barbee wrote:

Victoria, can you post a link to your site?
Who are you hosting with?
Do you know if they meet the TTG hosting requirements (stated on all product pages)?

I am hosting at http://timeweb.com/de/
No, I dont know if they meet the TTG hosting requirements... WOuld you be so kind to send me the link to the requirements?
Thanks
Victoria

v.shamraeva · 2015-08-11 18:39:14

Matthew wrote:

Well that's not our stuff running at that location, so doesn't really provide any useful information re: Rod's questions.

Hello Matthew,
What do you mean?... At which location? I am in Germany. What is the problem?..

Regards,
Victoria

Last edited by v.shamraeva (2015-08-11 18:52:08)

rod barbee · 2015-08-11 21:10:21

Victoria, you can read see the requirements on any of the TTG product pages. The Web a Publishing Bundle, for instance: http://shop.theturninggate.net/collecti … ing-bundle
Scroll towards the bottom.

v.shamraeva · 2015-08-11 21:14:26

rod barbee wrote:

Victoria, you can read see the requirements on any of the TTG product pages. The Web a Publishing Bundle, for instance: http://shop.theturninggate.net/collecti … ing-bundle
Scroll towards the bottom.

Dear Rod,

thank you for your reply. I am trying right now to clear it with the hoster

KR,
Victoria

rod barbee · 2015-08-11 21:58:26

What do you mean?... At which location? I am in Germany. What is the problem?..

the site is not a ttg based site, it's WordPress. Most hosts that can support WordPress should also be able to support TTG.

If your host reports that SQLite and PDO modules are enabled, then Ben will need to take a closer look, most likely needing FTP access.

v.shamraeva · 2015-08-11 22:01:06

rod barbee wrote:

What do you mean?... At which location? I am in Germany. What is the problem?..
the site is not a ttg based site, it's WordPress. Most hosts that can support WordPress should also be able to support TTG.
If your host reports that SQLite and PDO modules are enabled, then Ben will need to take a closer look, most likely needing FTP access.

Ahh I understand, I am going actually to move to squarespace in the nearest future, would it be then easier? If yes, I wil do it right now, because it is exreme urgent and important for me now.

Regards,
Victoria

rod barbee · 2015-08-11 22:12:01

Wait for Matt to comment on Squarespace. Isn't Squarespace a website building platform? I don't know that it will be compatible with TTG
see: http://community.theturninggate.net/top … espacecom/

v.shamraeva · 2015-08-11 23:40:14

Hi Rod,
thanks for quick replies
So, I got the info from my hoster.
PHP 5.3
as a frontend Nginx
as a backend - Apache
The hoster supports SQlite and PDO (https://TEMPUS.timeweb.ru/phpinfo.php)

Please help me with my problem.

v.shamraeva wrote:

Hello Rod,
I have the same problem, but I still have not found a solution. I ve uploaded now the unzipped CE4-TTG-BE-203 in the public_html. What should I do next?
I have copied the folder ttg-be to the public_html and get the 502 Bad Gateway nginx/1.6.3 message.
Thanks
Victoria

I also tried with zipped folder ttg-be in the public_html.

I have no idea and I need the app very much :-)

KR,
Victoria

v.shamraeva · 2015-08-11 23:42:37

rod barbee wrote:

Wait for Matt to comment on Squarespace. Isn't Squarespace a website building platform? I don't know that it will be compatible with TTG
see: http://community.theturninggate.net/top … espacecom/

The story with Squarespace looks much more complicated as I have now. Yes, it is a website building plattform and they do not have any tradional upload for external files..

KR
Victoria

rod barbee · 2015-08-11 23:54:31

TTG is designed to be used with traditional hosting where you have control of everything that goes on the site. Many of us are using Bluehost. Matt has a link to Bluehost in the sidebar of the blog's front page if you want to check them out.

Matthew · 2015-08-12 16:10:27

Squarespace is a service, not a host. You cannot use TTG products on a Squarespace account.

v.shamraeva · 2015-08-13 06:19:49

Hello guys,
so my host meets all the requirements but the app is still not working
I really need you help
If it is not possible, how can I get my money back?
Regards,
Victoria

v.shamraeva · 2015-08-13 06:23:24

I cant change the hoster, I have a 3 years contract

rod barbee · 2015-08-13 07:27:29

Ben will likely need to take a look. He'll probably need FTP access
I suggest sending him an email referring to this thread and including FTP credentials
You can contact him from the links on his profile page: http://community.theturninggate.net/user/101/

Matthew · 2015-08-13 14:49:04

Not much of this conversation makes sense to me, and as you have nothing online to show us, there's very little we can do to make sense of it. Best I can gather, you should be installing TTG BE at:

/webseiten/ttg-be

v.shamraeva · 2015-08-13 15:19:49

Matthew wrote:

Not much of this conversation makes sense to me, and as you have nothing online to show us, there's very little we can do to make sense of it. Best I can gather, you should be installing TTG BE at:
/webseiten/ttg-be

Dear Matthew,

I am/was ready to show you everything you want, online and offline - just let me know, what exactly should I show you in order you begin to do something. What is "websiten/ttg-be"? My directory looks as follows
wordpress_4/public_html
The ttg-be is now directly in the public_html and it doesnot work.

For me makes no sense as well to pay money and after several days of pleading for help, still have nothing while I needed it very urgent because my cutomers were waiting. I really don't understand your attitude.

But anyway I cant afford to have business with such people as you, because it influences my business as well.

I am asking for the second time - how can I get my money back?

Regards,
Victoria

Community @ The Turning Gate

#1 2015-06-09 04:04:29

Newbie installation issue - Web Publishing Bundle TTG-BE

#2 2015-06-09 04:21:33

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#3 2015-06-09 05:49:23

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#4 2015-06-09 05:55:03

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#5 2015-08-11 07:46:43

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#6 2015-08-11 07:48:00

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#7 2015-08-11 14:52:02

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#8 2015-08-11 16:59:16

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#9 2015-08-11 17:36:36

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#10 2015-08-11 18:27:52

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#11 2015-08-11 18:39:14

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#12 2015-08-11 21:10:21

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#13 2015-08-11 21:14:26

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#14 2015-08-11 21:58:26

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#15 2015-08-11 22:01:06

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#16 2015-08-11 22:12:01

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#17 2015-08-11 23:40:14

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#18 2015-08-11 23:42:37

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#19 2015-08-11 23:54:31

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#20 2015-08-12 16:10:27

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#21 2015-08-13 06:19:49

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#22 2015-08-13 06:23:24

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#23 2015-08-13 07:27:29

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#24 2015-08-13 14:49:04

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

#25 2015-08-13 15:19:49

Re: Newbie installation issue - Web Publishing Bundle TTG-BE

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