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#1 2017-01-24 15:44:28
Weird error when I put HTML in any Page Copy area
Whenever I put any HTML in a Page Copy area I get this error:
Is this some kind of server thing? It's pretty vague.
Ideas?
Thanks!
"Never go creeping around old castles at night; you may find what you're looking for."
- Grimsley
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#2 2017-01-24 18:57:08
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Weird error when I put HTML in any Page Copy area
Hard to tell without knowing what you're trying to do. Can you post what you are trying to enter for Main Copy?
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#3 2017-01-24 23:28:37
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: Weird error when I put HTML in any Page Copy area
Does Markup do the same thing?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#4 2017-01-25 02:41:15
Re: Weird error when I put HTML in any Page Copy area
Thanks for the responses. Now it won't save anything, so I need to call up the server. Joy.
Darrell Leland
"Never go creeping around old castles at night; you may find what you're looking for."
- Grimsley
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#5 2017-01-25 04:13:55
Re: Weird error when I put HTML in any Page Copy area
OK, I'm back. My isp says that this is an internal error from the Backlight software. It also gives me the same error on Edge, Firefox, ie11, and Chrome, so it isn't a browser issue. I'm sorry there isn't more information, but it isn't giving me any kind of error code. Suggestions?
Thanks folks!
"Never go creeping around old castles at night; you may find what you're looking for."
- Grimsley
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#6 2017-01-25 04:27:10
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: Weird error when I put HTML in any Page Copy area
Send Ben an email containing Backlight Admin credentials. He may also need FTP access. You can email him using the email link below his name in his response above.
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#7 2017-01-25 05:01:40
Re: Weird error when I put HTML in any Page Copy area
Thanks Rod!
"Never go creeping around old castles at night; you may find what you're looking for."
- Grimsley
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#8 2017-01-25 06:09:41
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: Weird error when I put HTML in any Page Copy area
Seems like this is a similar issue. At least it's the same error message
http://community.theturninggate.net/vie … hp?id=7419
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#9 2017-01-25 08:33:14
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Weird error when I put HTML in any Page Copy area
I'm not seeing any error in attempting to save your templates or pages. Exact steps to replicate please.
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#10 2017-01-26 07:07:38
Re: Weird error when I put HTML in any Page Copy area
Rod, I tried your solution and it fixed my problem! Thanks to both you and Ben for help on this issue!
Darrell Leland
"Never go creeping around old castles at night; you may find what you're looking for."
- Grimsley
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#11 2017-01-26 08:45:20
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Weird error when I put HTML in any Page Copy area
Sometimes we need to see the issue first hand. We've now missed the opportunity to discover the underlying problem, and remedy it in code to prevent it happening again.
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