Community @ The Turning Gate

Your server is running PHP 4 (the underlying cause of that error).  There should be a way to change it to PHP 5, either through the control panel or by contacting your host's technical support.

For your interest, PHP 4 has not been supported by the PHP developers for a number of years.  All hosts should provide PHP 5, or at least the ability to switch to PHP 5.

I would be the one implementing it   Any setting would be in the CRG admin page at ttg-be/crg/admin, with a customisable message in the Localisations settings.

Hi Ingvild, I have never seen anything like this.  It's as though the server is detecting the browser or OS version, attempting to process specifically for it and failing.  Do you have anything unique in your server setup, such as an .htaccess file that you've created or copied from elsewhere?

If you'd like me to look further into this, I'd need you to provide me with FTP access so that I can see just what is happening on your server.

Try to republish one album at a time.

Hi Tomas,  thanks for the FTP details.  I found that the permissions of printshop were 775.  Changing it to 755 allows the login form to appear at http://www.tomaswhitehouse.com/printshop/test/

(The middle 7 in 775 meant 'readable, writeable and executable by the group'.  Changing that 7 to 5 means 'readable and executable by group', which resolves the error complaining about the group being able to write to the directory)

Can you see whether you can now login to the test gallery?

Sorry, I'm not sure what happened regarding removing those albums.  I've just tried to login again, but it looks like the username and password you previously provided is no longer working.  Can you provide me with a login again?  I will look in the database to try and see what's happening with the assignable albums.

I'd build it if we could charge similarly professional prices in the thousands.

This is proving particularly tricky ...

All of the prices have a pricing scheme of "Will and Sophie Photobox Photo prints".  Do you have a pricing scheme with that name?  If not, create one or change the name of a scheme you want to use to "Will and Sophie Photobox Photo prints".

Thank you for pointing this out. We will look into fixing it.
The good news is that the selections are being saved - they're just not being repopulated correctly when clicking more than one feedback pane.

Hi Geoff,  I've had a thorough look through the TTG code on your server.  What it comes down to is that PHP is failing on some select queries.  The internal function to query the database is crashing. 

At risk of incorrectly assigning blame, this looks like a bug in the version of PHP or the PDO module on your server.  Your server is currently set to use PHP 5.5.23.  Can you try following this guide and setting the version to 5.4 for the domain?  http://help.1and1.com/hosting-c37630/sc … 92330.html

See whether that then fixes the search.

Note that if that does in fix the search, that I would not say that TTG has a compatibility issue with PHP 5.5, but that the particular version on your server has a bug.

Thanks Geoff. I will look into this tonight Melbourne time.

I tried replying to your email but received a delivery failure message, something about your account not existing.