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Support community for TTG plugins and products.

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#1 Re: Backlight 2 Support » Update Mac to macOS Catalina - can't publish » 2019-06-27 00:23:16

I just did that before I got back here, and was going to report that it's working fine.  Thanks for your assistance.

#2 Re: Backlight 2 Support » Update Mac to macOS Catalina - can't publish » 2019-06-26 23:50:50

I did that, and the Authentication Check was successful.

#3 Backlight 2 Support » Update Mac to macOS Catalina - can't publish » 2019-06-26 23:32:58

kurt
Replies: 6

I updated my Mac to "Catalina" Version 10.15 Beta, and cannot update collection.  I receive the following error:

Can’t Update this collection

An Internal error has occurred:

TTGPublishService Provider.lua:666: attempt to index field ‘renditions’ (a nil value)

Any ideas?

#4 Re: Backlight 2 Support » Social Media sharing » 2019-03-25 21:33:41

Daniel Leu wrote:

You have https configured, but you don't use a http to https redirect. This can be enabled in /backlight/admin > Privacy: Automatically Redirect Browsers To https

Ahhh....and now it functions correctly.

Thank you!!!!!

Have a great day!

#5 Backlight 2 Support » Social Media sharing » 2019-03-25 06:19:26

kurt
Replies: 4

I posted about a week or so ago that when you attempt to share a photo from my site to Facebook that the image was rendering.  My site went down the very next day, and apparently the server that I was on (GoDaddy) was being attacked, so that's why my site went down.  It's back operating, but I still cannot get the social media link to operate correctly.

I was going to turn that functionality off, but for the life of me, I can't find where the option is.

Please attempt to share a photo, and you will see what I mean about it not operating correctly.  If you can tell me how to turn the sharing off, I'd appreciate it.  I'd like to shut that down until I can find out how to make it correctly.

www.fastcarphotos.com

#6 Re: Backlight 2 Support » Social media sharing not happening correctly » 2019-03-21 22:39:59

Ok... I guess you can disregard. Apparently, whatever server that I am on with GoDaddy has been under attack, and they are trying to mitigate the issue.  That's their story and they're sticking to it.

#8 Re: Backlight 2 Support » Social media sharing not happening correctly » 2019-03-21 21:02:22

My situation has gotten worse.  Last night, the site became totally unreachable. (www.fastcarphotos.com) I contacted Go Daddy support, and they are convinced that I'm getting PHP errors and that I need to enable PHP logging to find out what the problem is.  This is waaaay past my level of expertise.  I'm at a loss.... HELP!

#11 Backlight 2 Support » Social media sharing not happening correctly » 2019-03-19 05:26:01

kurt
Replies: 9

I noticed today that on my site, if I attempt to share to Facebook, it is not sharing the image. It used to.  Any ideas?
Also, are there any plans to provide Instagram sharing?

#12 Re: Backlight 2 Support » Installed Backlight 2 - Now HTTP500 error. » 2018-12-15 02:06:38

It's all good.  It's running fine.  Thanks for everything!

#13 Re: Backlight 2 Support » Installed Backlight 2 - Now HTTP500 error. » 2018-12-14 05:17:46

EUREKA!!!  That seems to have been the problem!

Thank you for your understanding and patience.

#14 Re: Backlight 2 Support » Installed Backlight 2 - Now HTTP500 error. » 2018-12-14 04:05:55

Ok.  I sent him the access info yesterday.  Maybe he'll check.  I thought I did everything correctly, but apparently not.

#17 Re: Backlight 2 Support » Installed Backlight 2 - Now HTTP500 error. » 2018-12-14 03:42:19

Hello, I restored the old site, and attempted to start all over again.  I ran the installer, and it said it was successfully installed.  Upon clicking on "Continue to Backlight," I received this error message:  Something went wrong
Unexpected error: Undefined index: language_code in 113-include-2.0.3-15-93-menu_5.view.template on line 14

#18 Re: Backlight 2 Support » Installed Backlight 2 - Now HTTP500 error. » 2018-12-13 02:06:18

ok... Thank you.  I'll restore the old site and start again.  Thanks for your help.

#19 Re: Backlight 2 Support » Installed Backlight 2 - Now HTTP500 error. » 2018-12-13 01:48:13

Ugh! now nothing is working for me.  I'm about ready to restore the old site and try all over again.

#20 Re: Backlight 2 Support » Installed Backlight 2 - Now HTTP500 error. » 2018-12-13 01:41:59

No, it showed on my FTP client.  I'll replace it.

#21 Re: Backlight 2 Support » Installed Backlight 2 - Now HTTP500 error. » 2018-12-13 00:15:10

I went from Backlight to Backlight 2.  I deleted those 2 files, and now my search doesn't work.  Maybe I need to rebuild those pages?

#22 Re: Backlight 2 Support » Installed Backlight 2 - Now HTTP500 error. » 2018-12-12 10:56:54

I replaced those files, and did an update on the index files and the album files, and the galleries are now working. My "about" and "contact" pages are not.

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