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#1 Re: Backlight Support » Unmanaged album not working » 2018-09-12 04:11:09

and i get a "the requested content cannot be loaded - please try again later" error when client send an order... but mails come thrue fine?

#2 Re: Backlight Support » Unmanaged album not working » 2018-09-12 03:41:58

ye just need to fold out the heart in top right corner - so customers easy can find the send button

#3 Re: Backlight Support » Unmanaged album not working » 2018-09-12 03:27:38

yep - seams like you have som communication to do smile

This fixed it smile everything works smile

#4 Re: Backlight Support » Unmanaged album not working » 2018-09-12 02:59:51

Settings are updated to use HTTPS - and normal galleries work fine

I have no idea of what Pangolin is and how I use it

#5 Re: Backlight Support » Unmanaged album not working » 2018-09-12 02:35:56

It worked in April - meanwhile i've changed to SSL - i don't know if that changes anything

#7 Re: Backlight Support » Unmanaged album not working » 2018-09-12 02:22:53

login information is there aswell in the post

#9 Re: Backlight Support » Unmanaged album not working » 2018-09-12 01:58:20

I was logged in - tried from a different browser ( chrome ) - the same result - you can test it yourself - see post 2

Backlight 1

#10 Re: Backlight Support » Unmanaged album not working » 2018-09-12 00:54:58

Feedback Submission

The actions performed automatically upon succesfful submission of feedback.Post Submission ActionsClose Feedback and Clear Feedback in Browser

#13 Backlight Support » Unmanaged album not working » 2018-09-12 00:31:37

Replies: 19

I have fully updated CRG to the newest version - same with backlight

When I'm using unmanaged albums I cant send the order.

I can press the envelope - and fill in the forms - but when I press send - nothing happens
Then I'm back to the albums - and the page freezes - nothing is sent by mail - not to me or the client

When I'm using the albums ( managed by CRG ) everything is fine
Email etc works

#15 Re: Backlight Support » Disable Menu on mobile » 2018-04-03 20:18:00



Prepend Font-family w/


Display indicators for external links
on off
Special Navigation Items

on off

I only have that under navigation

#16 Backlight Support » Disable Menu on mobile » 2018-04-03 06:13:43

Replies: 4

Hi there

I've just updated backlight to newest version i hope that i could disable the menu on mobile phones easely

I Can't find it anywhere

can you help?

I have the menu disabled on a normal page ( iframe page )
direct link … -response/

#17 Re: Backlight Support » Solved: Backlight CRG not working » 2017-05-03 20:32:30

You need to edit an album template, then look under "Add-ons" to enable client response features.

#18 Backlight Support » Solved: Backlight CRG not working » 2017-05-03 20:11:10

Replies: 1


I have installed the website on yesterday - bought and downloaded all files yesterday

starting to set it up

Backlight is working fine, and the CRG module is installed and i can see it on the admin website

But - it dosen't show up in the template menu when i create a new album template ?
and in lightroom CRG is greyed out aswell, when i make a new album - under the integration tap?

Any suggestions?

#19 Re: CE4 Publisher » getSetupForTemplate » 2015-02-28 02:41:29

looks like that your page docent like that i had either "_" in my gallery name or "-" in my collection in LR

back to my web host... gee this has taken 3 month now

<edit> something is starting to work now finally </edit>

#20 Re: CE4 Publisher » getSetupForTemplate » 2015-02-28 02:19:12

No, what is his email address ?

how do i find the logs files ?

#22 Re: CE4 Publisher » getSetupForTemplate » 2015-02-27 16:59:53

Guest mode is enabled. 

Api key is set

#23 Re: CE4 Publisher » getSetupForTemplate » 2015-02-27 04:38:12

FTP Placement

website URL … ejby_Foto/

Drobox link to full template … DmC7a?dl=0

#24 CE4 Publisher » getSetupForTemplate » 2015-02-27 01:39:45

Replies: 11


I've installed TTG-BE

uploaded a gallery created by lightroom 5.3 CE 4 Galley and uploadede to

Publishers uploaded to

installed publisher in lightroom
API key set - Authentication check successful

all folder rights is set to 777

still i get the error

Can’t update this collection.

Unable to perform action: getSetupForTemplate

Message: The template <cite>ttg-be/templates/gallery/</cite> could not be found.  Create this template with CE4 Gallery then upload it to your server.

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