Community @ The Turning Gate

Yup, just purchased within the last week and that's the version I got.

Will do.

It's the same one because when I've made other Cart related changes they have worked, it's just the darn package button that I can't get to work.

Also cleared designer Template Cache and Browser cache again. Also tried the "Reset the customer's cart in this browser" option for good measure and a different browser.\ No dice.

Also, singe items work. Only the Add Package button is missing.

At the moment I use client response but am probably switching to Cart for my new Backlight site (or at least going to use it equally as much) for delivering final client photos and allowing print orders.

Increased both post_max_size and upload_max_filesize via php.ini, maxed out the Photos for Purchase width and height settings in Backlight (9999px each). Republished from Lightroom. No error.  Will keep an eye on it and report back if trouble arises again. 

Thanks all.

Sent.

Is there functionality for this in Backlight? Perhaps with the Cart or Client Response Add Ons?

Maybe even an option to add all images to the cart as digital downloads and rely on the normal functionality from there?

I have traced the problem to the Photos for Purchase width and height setting under Add-Ons > Cart in the Design Template.  My assumption was that the width and height would be maximum values for the photos, but it seems that, perhaps, if the original photo is under those dimensions you will get that error as it cannot be exported at that size.

For example, if I have both width set to 5472 and height set to 3648 (the width and height of my source photo) it works.  However if I set the height to 4000 it fails with the message above.  I tried setting it to one pixel over the source height (3649) and it still worked so maybe there is some kind of threshold / cache behaviour there.

So... what is the expected behaviour in this situation and how are the width and height settings designed to work? I dug through the doc a bit but couldn't find a reference to those settings specifically and there is not info (?) tool-tip available in the Backlight interface.

Funny you should ask.  Just tried during some more troubleshooting and even when leaving it as 'default' for a brand new album I get the same error.

At some point during my setup I did change the Cart ID setting under Cart > Settings > List Settings > Miscellaneous (mistook it for something else) but have since changed it back to it's original value of ttg_cart_01 and there is no difference. Same error. It was already changed back to the original value when I tried the new album with the default pricing scheme.

True, that is a relatively simple way but requires a bunch of extra steps and means I have to re-export, re-create the .zip, and re-upload each time I update a photo in the gallery.  Looking for something a little more automated.

The code I started putting together will zip everything in the photos-for-download with some checks ahead of time to see if the .zip already exists and if so whether photos-for-download has been modified since the last .zip was created.

I could try to find time to revisit that and see what is left to be coded / tested but thought I'd see if there was some existing functionality I missed or perhaps if CE4 brought a new feature for this (I'm still on CE3).