Add Package Button not showing

DigitalOxygen.ca · 2017-02-10 10:15:05

I am unable to get the Add Photo Package button to show up in a Cart enable gallery. I have checked over the options again and again and can't find anything mis-configured, though there must be something. I have checked the doc and searched the forums. I have cleared my browser cache and the backlight cache between just about ever single change I made during troubleshooting.

The individual items show and can be added to the cart fine, but no package button anywhere.

Here is the page: http://backlight.digitaloxygen.ca/clien … -proofing/

And here are the settings.

Product Settings:

package settings

scheme settings

scheme pricing

publisher album cart settings

cart enabled gallery settings

Last edited by DigitalOxygen.ca (2017-02-10 10:16:21)

rod barbee · 2017-02-10 10:31:37

can't see the album, it's password protected

rod barbee · 2017-02-10 10:44:02

make sure all prices are filled out, including shipping charges

DigitalOxygen.ca · 2017-02-10 11:22:35

Knew I forgot something. Lots to incuded.

Username: test
Password: test

Prices are filled out as per scheme screenshot. Tried adding shipping too. Will screenshot shortly.

DigitalOxygen.ca · 2017-02-10 11:35:25

Also, singe items work. Only the Add Package button is missing.

Last edited by DigitalOxygen.ca (2017-02-10 11:47:54)

rod barbee · 2017-02-10 11:56:46

did you complete the shipping charges for the package?

DigitalOxygen.ca · 2017-02-10 12:37:52

DigitalOxygen.ca · 2017-02-10 12:40:06

Also cleared designer Template Cache and Browser cache again. Also tried the "Reset the customer's cart in this browser" option for good measure and a different browser.\ No dice.

Last edited by DigitalOxygen.ca (2017-02-10 12:42:06)

rod barbee · 2017-02-10 12:54:25

did you complete the pricing for all your pricing schemes (default and premium show incomplete in your screen shot)? There needs be no red warnings at all

DigitalOxygen.ca · 2017-02-10 13:04:31

Those are unused by this gallery so I didn't think it mattered. Added pricing anyway. Cleared all caches again, no button.

Last edited by DigitalOxygen.ca (2017-02-10 13:04:44)

rod barbee · 2017-02-10 13:26:21

Ben will probably need to look then. The only thing I can think of at this point is that you're using a different cart enabled template than the one you think you're using. Do you have more than one?

DigitalOxygen.ca · 2017-02-10 13:29:57

It's the same one because when I've made other Cart related changes they have worked, it's just the darn package button that I can't get to work.

DigitalOxygen.ca · 2017-02-11 03:46:18

More troubleshooting. I tried enabling the default package and the deluxe package that come out-of-the-box. No luck there either. No button(s).

To see if it was a problem with just that template I enabled the Cart add-on for my default album template, created a new album in Lightroom using that template, and assigned the pricing profile in question. Still no luck.

Then I did the same thing again but with default, the out-of-the-box products / packages / profiles. Still no button. Cleared all caches in between too.

AND I tried disabling custom css and phplugins in my default page template in case those were interfering... nothing.

Last edited by DigitalOxygen.ca (2017-02-11 03:49:58)

rod barbee · 2017-02-11 04:37:10

since we can't see the back end, I suggest either posting guest Backlight credentials here or emailing admin Backlight credentials to Ben (include a link this topic).

rod barbee · 2017-02-11 04:48:10

one other thing, are you using the latest version of Cart? 4.0.2

DigitalOxygen.ca · 2017-02-11 04:48:51

rod barbee wrote:

one other thing, are you using the latest version of Cart? 4.0.2

Yup, just purchased within the last week and that's the version I got.

rod barbee wrote:

since we can't see the back end, I suggest either posting guest Backlight credentials here or emailing admin Backlight credentials to Ben (include a link this topic).

Will do.

Last edited by DigitalOxygen.ca (2017-02-11 04:55:34)

Ben · 2017-02-11 06:40:36

Thanks for the login. I've found the problem - the code to place the Add-package-to-cart button was not included for the masonry layout.
I've applied a fix to Backlight that addresses this. Please download Backlight or Backlight-Pages again, and re-upload the single file backlight/modules/standard-album/fragments/masonry.php. You may need to clear out your template cache via Designer > Templates > Clear Template Cache.

DigitalOxygen.ca · 2017-02-11 08:55:40

Seems to have worked. Thank you.

DigitalOxygen.ca · 2017-02-11 10:33:00

As a side not related to my use of packages, can it be configured so a package can only be used once in a cart?

rod barbee · 2017-02-11 11:56:29

I don't think so.

Community @ The Turning Gate

#1 2017-02-10 10:15:05

Add Package Button not showing

#2 2017-02-10 10:31:37

Re: Add Package Button not showing

#3 2017-02-10 10:44:02

Re: Add Package Button not showing

#4 2017-02-10 11:22:35

Re: Add Package Button not showing

#5 2017-02-10 11:35:25

Re: Add Package Button not showing

#6 2017-02-10 11:56:46

Re: Add Package Button not showing

#7 2017-02-10 12:37:52

Re: Add Package Button not showing

#8 2017-02-10 12:40:06

Re: Add Package Button not showing

#9 2017-02-10 12:54:25

Re: Add Package Button not showing

#10 2017-02-10 13:04:31

Re: Add Package Button not showing

#11 2017-02-10 13:26:21

Re: Add Package Button not showing

#12 2017-02-10 13:29:57

Re: Add Package Button not showing

#13 2017-02-11 03:46:18

Re: Add Package Button not showing

#14 2017-02-11 04:37:10

Re: Add Package Button not showing

#15 2017-02-11 04:48:10

Re: Add Package Button not showing

#16 2017-02-11 04:48:51

Re: Add Package Button not showing

#17 2017-02-11 06:40:36

Re: Add Package Button not showing

#18 2017-02-11 08:55:40

Re: Add Package Button not showing

#19 2017-02-11 10:33:00

Re: Add Package Button not showing

#20 2017-02-11 11:56:29

Re: Add Package Button not showing

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