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#1 2017-07-08 02:44:44

RobS
Member
Registered: 2013-09-01
Posts: 143

Emails not arriving

Hi,

For some reason emails aren't arriving any longer.

My website is https:// now. Would that cause the issue?

The email setting is mail, not SMTP. I created a test gallery and sent my myself an email. It didn't arrive.

I sent myself an email through my regular email client to test if the email addresses concerned are working. They are.

Any ideas?

Thanks.

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#2 2017-07-08 03:27:33

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 12,916
Website

Re: Emails not arriving

Have you tried a forum search? This comes up every so often and you may find a solution there.

Did you recently change to https? Did the email problem start after the change or had you been receiving them?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#3 2017-07-08 08:43:14

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,164

Re: Emails not arriving

Hi Rob, who are you hosting with?

We have a support document regarding emails with Bluehost.  Some of the advice may be helpful: http://backlight.theturninggate.net/doc … ding_email

https shouldn't factor into it.

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#4 2017-07-08 10:00:54

RobS
Member
Registered: 2013-09-01
Posts: 143

Re: Emails not arriving

> Have you tried a forum search? I have. Didn't find the answer.

> who are you hosting with? Lunarpages.

I don't see any sendmail_path line in the php.ini file to edit.

Any ideas?

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#5 2017-07-08 15:25:16

RobS
Member
Registered: 2013-09-01
Posts: 143

Re: Emails not arriving

Ben, I tried adding the sendmail_path line to php.ini and tested and changed other settings. I can't get any emails. Not even the ones that should come to me and to me as the client.

Could you have a look to see if you can work out what's wrong, please?

Last edited by RobS (2017-07-08 15:25:40)

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#6 2017-07-08 21:21:34

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 12,916
Website

Re: Emails not arriving

If you haven't done so already, be sure to send Ben ttg-be admin login credentials. He may also need FTP login as well.
Use the email link under his picture in his posts above.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#7 2017-07-09 03:26:35

RobS
Member
Registered: 2013-09-01
Posts: 143

Re: Emails not arriving

Thanks Rod.

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#8 2017-07-10 12:17:55

RobS
Member
Registered: 2013-09-01
Posts: 143

Re: Emails not arriving

Hi Ben, Just wondering if you'd had a chance to look into why I'm not receiving CRG emails?

Any issues with the login details I emailed over?

Last edited by RobS (2017-07-10 12:18:28)

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#9 2017-07-11 09:55:38

RobS
Member
Registered: 2013-09-01
Posts: 143

Re: Emails not arriving

Hi Ben,

Not heard back. Just checking, did you receive my email?

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#10 2017-07-11 10:29:46

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,164

Re: Emails not arriving

I've been away for the last few days.  I'll have a look tonight.  In the mean time, have you contacted your host's technical support?
What happens after Backlight calls mail() is up to the environment that you're hosting in.

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#11 2017-07-11 10:37:47

RobS
Member
Registered: 2013-09-01
Posts: 143

Re: Emails not arriving

Thanks Ben. Am still using CE4, not Backlight.

> contacted your host's technical support? Not yet.

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#12 2017-07-11 15:11:41

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,164

Re: Emails not arriving

Of course.. CE4 and Backlight treat mail identically.  One possibly difference is that CE4 may send the user's IP address in a field, which *may* trip up spam mechanisms.  I'll look into this when I take a look tonight.

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