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#1 2017-07-08 02:44:44

RobS
Member
Registered: 2013-09-01
Posts: 156

Emails not arriving

Hi,

For some reason emails aren't arriving any longer.

My website is https:// now. Would that cause the issue?

The email setting is mail, not SMTP. I created a test gallery and sent my myself an email. It didn't arrive.

I sent myself an email through my regular email client to test if the email addresses concerned are working. They are.

Any ideas?

Thanks.

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#2 2017-07-08 03:27:33

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 15,201
Website

Re: Emails not arriving

Have you tried a forum search? This comes up every so often and you may find a solution there.

Did you recently change to https? Did the email problem start after the change or had you been receiving them?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#3 2017-07-08 08:43:14

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,771

Re: Emails not arriving

Hi Rob, who are you hosting with?

We have a support document regarding emails with Bluehost.  Some of the advice may be helpful: http://backlight.theturninggate.net/doc … ding_email

https shouldn't factor into it.

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#4 2017-07-08 10:00:54

RobS
Member
Registered: 2013-09-01
Posts: 156

Re: Emails not arriving

> Have you tried a forum search? I have. Didn't find the answer.

> who are you hosting with? Lunarpages.

I don't see any sendmail_path line in the php.ini file to edit.

Any ideas?

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#5 2017-07-08 15:25:16

RobS
Member
Registered: 2013-09-01
Posts: 156

Re: Emails not arriving

Ben, I tried adding the sendmail_path line to php.ini and tested and changed other settings. I can't get any emails. Not even the ones that should come to me and to me as the client.

Could you have a look to see if you can work out what's wrong, please?

Last edited by RobS (2017-07-08 15:25:40)

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#6 2017-07-08 21:21:34

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 15,201
Website

Re: Emails not arriving

If you haven't done so already, be sure to send Ben ttg-be admin login credentials. He may also need FTP login as well.
Use the email link under his picture in his posts above.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#7 2017-07-09 03:26:35

RobS
Member
Registered: 2013-09-01
Posts: 156

Re: Emails not arriving

Thanks Rod.

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#8 2017-07-10 12:17:55

RobS
Member
Registered: 2013-09-01
Posts: 156

Re: Emails not arriving

Hi Ben, Just wondering if you'd had a chance to look into why I'm not receiving CRG emails?

Any issues with the login details I emailed over?

Last edited by RobS (2017-07-10 12:18:28)

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#9 2017-07-11 09:55:38

RobS
Member
Registered: 2013-09-01
Posts: 156

Re: Emails not arriving

Hi Ben,

Not heard back. Just checking, did you receive my email?

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#10 2017-07-11 10:29:46

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,771

Re: Emails not arriving

I've been away for the last few days.  I'll have a look tonight.  In the mean time, have you contacted your host's technical support?
What happens after Backlight calls mail() is up to the environment that you're hosting in.

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#11 2017-07-11 10:37:47

RobS
Member
Registered: 2013-09-01
Posts: 156

Re: Emails not arriving

Thanks Ben. Am still using CE4, not Backlight.

> contacted your host's technical support? Not yet.

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#12 2017-07-11 15:11:41

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,771

Re: Emails not arriving

Of course.. CE4 and Backlight treat mail identically.  One possibly difference is that CE4 may send the user's IP address in a field, which *may* trip up spam mechanisms.  I'll look into this when I take a look tonight.

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#13 2018-03-17 15:28:13

seilleric
Member
Registered: 2017-05-12
Posts: 7

Re: Emails not arriving

hi

i have same trouble and after few test (with demo on) crg mailing is ok.
but mail sended are considered PHISHING because its some URL inside
(and maybe adress of sender not showed.)

my test with  crg settings DEMO MODE: ON  ( both mails send to client and photographer)

  • strangly on
    ...@hotmail.com      both mails are considered PHISHING and doesnt appear nowhere
    ...@hotmail.fr          both mails are spam classified but on mailbox
    this 2 accounts have exactly the same security option i check it

  • i test also my personnel mail adress associated to my provider
    ...@skynet.be         both mails are considered PHISHING and doesnt appear nowhere

  • i test on
    ..@gmail.com          the client mail are ok
                                and the mail to photographer are in spam

Than

  • whitch file contain the mail composition? 

  • this file only?  (../ttg-be/crg/application/dao/ResponseDAO.php)

  • other files?

  • how add user's ip in adress field to avoid spam classification? (my ip is dynamic ..  sad  )

Last edited by seilleric (2018-03-17 15:32:03)

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