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#1 2016-06-10 00:57:49

gwlco
Member
From: Pensacola, Fl.
Registered: 2012-10-24
Posts: 337
Website

not able to assign clients to CRG enabled album

Backlight >Client> ResponseClients
when I try to assign albums to clients it ways "No CRG-enabled albums were found " even thoush I have CRG enabled a couple of albums

This is one album that is CRG enabled:

http://garylittle.com/galleries/aegean- … nav_anchor

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#2 2016-06-10 01:12:48

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,725
Website

Re: not able to assign clients to CRG enabled album

Try it again.
I noticed that your album wasn't working as expected: I couldn't select images or add feedback. Clicking on those icons simply did nothing.
And clicking on a thumbnail brought up the image in a Single HTML presentation.

There have been a few similar instances pop up in the last day and it has something to do with a script file not being updated (or words to that effect see this post: http://community.theturninggate.net/vie … 473#p38473)

Anyway, I added ?reloadModel  to the end of the album URL and now the album is working as expected. So hopefully the rest is working too.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#3 2016-06-10 01:33:03

lofty
Member
From: UK
Registered: 2012-09-26
Posts: 256
Website

Re: not able to assign clients to CRG enabled album

Hey Rod,

This is happening to me as well, tried to add ?reloadModel&skipCache to the CRG Gallery URL, but still cannot assign a Client to that CRG Album. Same error as Gary.

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#4 2016-06-10 01:52:29

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,725
Website

Re: not able to assign clients to CRG enabled album

Ben will probably need to take a look then.

When you created the album, under the Integration tab did you select CRG admin for client management?

When updating, did you install the latest Publisher Lightroom plug-in?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#5 2016-06-10 03:00:15

gwlco
Member
From: Pensacola, Fl.
Registered: 2012-10-24
Posts: 337
Website

Re: not able to assign clients to CRG enabled album

Rod said:

I noticed that your album wasn't working as expected: I couldn't select images or add feedback. Clicking on those icons simply did nothing.
And clicking on a thumbnail brought up the image in a Single HTML presentation.

The problem I am having (I don't think anything installed correctly) is that I see no icons at all, except for those that were there before, zoom, enlarge, etc.

As I think more about this, just how do you enable CRG except by enabling the add-on?? This problem probably exists because the album is NOT CRG enabled.

I checked and rechecked the installation.

http://garylittle.com/galleries/aegean- … santorini/

Last edited by gwlco (2016-06-10 03:39:59)

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#6 2016-06-10 04:02:22

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,725
Website

Re: not able to assign clients to CRG enabled album

Hi Gary,

In that album you linked to, I'm seeing all the Client Response interface icons that I would expect to see both on the thumbnails and the large image.

gary-cr-1.jpg

gary-cr-2.jpg


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#7 2016-06-10 04:52:31

lofty
Member
From: UK
Registered: 2012-09-26
Posts: 256
Website

Re: not able to assign clients to CRG enabled album

Hey Rod,

Fixed it for me now, by republishing the Gallery and re-selecting the Integrations. Thanks once more..

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#8 2016-06-10 05:28:41

gwlco
Member
From: Pensacola, Fl.
Registered: 2012-10-24
Posts: 337
Website

Re: not able to assign clients to CRG enabled album

I do not see ANY OF THOSE ICONS NOW.
What do I do?
I have republished,
??

I don't understand 'reselecting integrations'.

Last edited by gwlco (2016-06-10 05:36:02)

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#9 2016-06-10 05:43:58

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,725
Website

Re: not able to assign clients to CRG enabled album

The album at that link is now under Client Response management. That means you need to create a client and assign the album it to a client. You should be able to view it while logged in as Backlight admin. You won't be able to submit feedback while logged in as Backlight admin though. Log out, go to the gallery, and enter the client credentials.

If you don't want it under CRG management, edit the album and change that under the Integration tab.

I don't understand 'reselecting integrations'.

What Jon means is that in Publisher, he edited the album, went to the Integration tab, and reselected the type of integration or perhaps reassigned the feedback profile.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#10 2016-06-10 05:49:36

gwlco
Member
From: Pensacola, Fl.
Registered: 2012-10-24
Posts: 337
Website

Re: not able to assign clients to CRG enabled album

This is what I see now:
Santorini images

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#11 2016-06-10 06:12:05

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,725
Website

Re: not able to assign clients to CRG enabled album

since that album now requires a log-in, I can no longer see it


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#12 2016-06-10 06:41:14

gwlco
Member
From: Pensacola, Fl.
Registered: 2012-10-24
Posts: 337
Website

Re: not able to assign clients to CRG enabled album

Looks like under chrome. Problem must be with Firefox. It is now 'unmanaged' so you should be able to see it.
http://garylittle.com

chrome test

Last edited by gwlco (2016-06-10 06:46:51)

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#13 2016-06-10 06:53:17

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,077

Re: not able to assign clients to CRG enabled album

Are you logged in as admin in Chrome or Firefox and not in the other?

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#14 2016-06-10 07:00:27

gwlco
Member
From: Pensacola, Fl.
Registered: 2012-10-24
Posts: 337
Website

Re: not able to assign clients to CRG enabled album

I am now no longer logged in.

http://garylittle.com

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#15 2016-06-10 07:02:08

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,725
Website

Re: not able to assign clients to CRG enabled album

it's working fine for me in Firefox.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#16 2016-06-10 07:06:50

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,077

Re: not able to assign clients to CRG enabled album

Is it now working in both browsers?

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#17 2016-06-10 07:28:19

gwlco
Member
From: Pensacola, Fl.
Registered: 2012-10-24
Posts: 337
Website

Re: not able to assign clients to CRG enabled album

It works in Chrome but not in Firefox.
Here is Chrome:  chrome

and here is Firefox:   chrome

I logged out of each one before using it.

I cleared recent history in Firefox.

Last edited by gwlco (2016-06-10 07:29:09)

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#18 2016-06-10 07:52:48

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,725
Website

Re: not able to assign clients to CRG enabled album

what version of Firefox are you using? I'm on 47.0 and all looks good on your site to me.

In Firefox are you getting the status bar at the top of the page?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#19 2016-06-10 07:55:21

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,725
Website

Re: not able to assign clients to CRG enabled album

when you look at the page using Firefox's built-in inspector, are you getting any error messages about css files not loading?

(Right click on page and choose "Inspect Element")


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#20 2016-06-10 08:35:34

gwlco
Member
From: Pensacola, Fl.
Registered: 2012-10-24
Posts: 337
Website

Re: not able to assign clients to CRG enabled album

I didn't get any indication of problems.
(1) Strange symbols:  chrome

(2) Page info general: chrome

(3) Page info media: chrome

Thanks for you active support.

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#21 2016-06-10 08:44:25

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,725
Website

Re: not able to assign clients to CRG enabled album

Not that. Use the Inspector. Right click and choose "Inspect Element":

inspector.gif


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#22 2016-06-10 10:57:04

gwlco
Member
From: Pensacola, Fl.
Registered: 2012-10-24
Posts: 337
Website

Re: not able to assign clients to CRG enabled album

Here it is:
chrome

Last edited by gwlco (2016-06-10 10:57:47)

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#23 2016-06-10 11:32:41

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,725
Website

Re: not able to assign clients to CRG enabled album

If something wasn't being loaded, you'd likely see a red warning bar at the top.

do you know what version of Firefox you're using?

have you tried looking using Firefox on another computer?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#24 2016-06-10 11:41:35

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,077

Re: not able to assign clients to CRG enabled album

Hi Gary, something else to try is to remove the PHPSESSID cookie for that domain in the browser.

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#25 2016-06-10 15:33:45

gwlco
Member
From: Pensacola, Fl.
Registered: 2012-10-24
Posts: 337
Website

Re: not able to assign clients to CRG enabled album

Well, it looks like it is working correctly now. I am using Firefox 46.0.1.
I found that using my Notepad with Firefox was working correctly.
I rebooted the computer. (I think I stay up for too many hours without rebooting in the sleep mode)
Thank you all for helping me through this.
BTW, how do I remove the PHPSESSID cookie?
Thank you.

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