form-to email does not work

nicolehagesteijn · 2013-04-07 18:26:33

The first time after uploading my website (www.picturepassion.nl) when I tried to use my contact form I was referred to the thank you page, but never received an email. Nor did I receive an email when sending directly. I have asked help from my host, my internet provider and browsed every tutorial I could find on the TTG website, but nothing seemed to help. I was advised not to transfer my email from my webhost to my internetprovider, wich I did: I disabled the transfer. After that I consequently get the message: invalid email adress. Sending directly does not give any problems anymore though.
When checking the formtoemail script, I noticed that my emailaddress was not there: emptyness between the "" . Reading their tutorial (which you are referred to in the script) I read that my email address has to be in the script, which seems logic to me. Filling it in the script does not seem to help though, neither helps filling in a "from" adres (identical to my email adress).
I also checked the PHP version of my host with the aid of your advice and software and everything was perfect.
So now I am at a loss.
Could you please give me advice?

Matthew · 2013-04-08 15:22:14

New documentation, because I don't want to ever write this answer twice:
http://ce3wiki.theturninggate.net/doku. … ntact_form

nicolehagesteijn · 2013-04-09 06:50:00

Hi Matthew,
Thanks for your answer. I am sorry, but I cannot think af anything I did not try or check.
Is it OK for my email address nowhere to be found in the formtoemail.php, nor in the contact.php form?
I did as you wrote and in order to get unchanged scripts again I exported pages from lightroom again, once with my hosts email address in receiving position and "from" empty. Once with the receiving email address being my gmail address and the "from" address being my hosts email address. In both intsances I copied both my form to email.php and my contact.php to my websites root directory, overwriting both existing files. Still I receive the message: invalid email address when trying to use the form at my website. When I directly use this email address there is no problem.
Please do not send me to one of your tutorials again, because I have been reading those the last week and know them nearly bij heart. I understand you don't want to write things twice, but I have been spending very much time building my website and it is no use when I cannot get the email form working.

rod barbee · 2013-04-09 07:34:12

Hi Nicole,

If nothing else, until you can get the contact form sorted out you can always put your email address in the text of the contact page either as plain text or as a link. To make it a link, in the text block you would use Markdown like so:
[email me](mailto:you@yourdomain.com)

Is it OK for my email address nowhere to be found in the formtoemail.php, nor in the contact.php form?

yes. See #2 in Matt's documentation.

Have you tried any of the suggestions on the form to email site that Matt links to at the bottom of the Troubleshooting document?

Matthew · 2013-04-09 09:16:17

If all else fails and you cannot get the script to work from your server, you can signup for an account at http://formtoemailremote.com/. Then, in LR, select "Form-to-Email Remote" as Form-to-Email Type during contact form setup.

Matthew · 2013-04-09 09:29:39

Looking at your PHP configuration, I see that sendmail_from is set as me@localhost.com, which looks to me like a nonfunctional, generic placeholder. That may or may not be the cause of your problem, and you should contact your host about it.

Your server is also running on CGI/FastCGI. In all of our documentation, and on our shop pages, we list Apache as the required server type for running our software.

To wit, your problems are server related, not plugin related. Your server does not appear to match our stated hosting requirements. You need to sort this out with your host, or move your site to a different host more in line with our documented recommendations.

Matthew · 2013-04-09 10:21:18

And I just received my copy of a test email that I submitted through your site's contact form, so the form does apparently work on your server. So if you're not receiving messages from your website, then the problem may also be with your receiving mail server.

nicole@[removed] via server81.hosting2go.nl 
9:19 AM (1 hour ago)

to matthew 
Gallery-URL: http://picturepassion.nl/contact.php

Name: Matthew

Email: matthew@[removed]

Message: Testing

nicolehagesteijn · 2013-04-10 19:31:40

Hi Matthew and Rod,

I want to thank you both for helping me find the way to the solution of my problem. I feel very embarressed by the outcome of my search; I did not know the form checked whether the email field is filled correctly. For the sake of speed I filled all fields like: dhkjfh. So the invalid email address answer I got was about the one I typed in the form, not the one I tried to sent it to.
Thank you again for your wonderfully fast support and for the very good TTG concept!

rod barbee · 2013-04-11 00:07:25

Community @ The Turning Gate

#1 2013-04-07 18:26:33

form-to email does not work

#2 2013-04-08 15:22:14

Re: form-to email does not work

#3 2013-04-09 06:50:00

Re: form-to email does not work

#4 2013-04-09 07:34:12

Re: form-to email does not work

#5 2013-04-09 09:16:17

Re: form-to email does not work

#6 2013-04-09 09:29:39

Re: form-to email does not work

#7 2013-04-09 10:21:18

Re: form-to email does not work

#8 2013-04-10 19:31:40

Re: form-to email does not work

#9 2013-04-11 00:07:25

Re: form-to email does not work

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