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#51 2020-05-18 16:41:53

tomowensphoto
Member
From: Suffolk
Registered: 2012-11-21
Posts: 321
Website

Re: Backlight albums in Wordpress

Hi,
Tech support came back with this response
'There is nothing that would stop the PHP from accessing the file on the server that I am aware of.
Have you checked the API file has the correct permission?
As you are calling the file via the URL and not the local path, I think PHP assumes this is an external call and unless you have the correct permission then global run access might be restricted.
I would check first by changing to the local path, not the URL
Then check if first changing to CHMOD 777 has any effect. ( I wouldn't leave it at 777, just use it for testing) to confirm if its a permission error or not.'
I'm not sure what if anything I need to do here as this stuff runs in the background especially with the virtual directories that Daniel  mentioned.
I presume it makes sense to you as developers.


Regards,
TomO
Just a simple photographer
Live site at http://tomowens.openpoint.co.uk/

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#52 2020-05-21 00:50:22

tomowensphoto
Member
From: Suffolk
Registered: 2012-11-21
Posts: 321
Website

Re: Backlight albums in Wordpress

Update for anyone reading this post.

Matt and Daniel have debugged the issue with me over several days and the issue is manifested by the environment I am hosted in. Matt is on the case now we know what is causing the issue.

As always my sincere thanks for the prompt and attentive support from the Turning Gate team and the effort behind the scenes that is not reflected in this post thread.


Regards,
TomO
Just a simple photographer
Live site at http://tomowens.openpoint.co.uk/

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