Can't Login

hmr638 · 2020-05-05 02:49:23

I went through the installation process, which completed correctly, but when I clicked on the login button nothing came up on the browser window but "Backlight is not yet configured. Please login to Backlight to continue." When I click on the link, it does the same thing. The URL shows roberts-imaging.com/backlight/backlight.

rod barbee · 2020-05-05 03:15:48

there should not be two backlight folders.
Did you install backlight in another folder named backlight?

is this a new install or an upgrade install?

hmr638 · 2020-05-05 03:39:29

It was an upgrade. I really had not used earlier versions, but I decided to really give it a thorough go this time around. is there a way that I can share a directory screenshot of my Transmit window?

rod barbee · 2020-05-05 03:47:19

yes. see this post for instructions: http://community.theturninggate.net/vie … hp?id=7046

rod barbee · 2020-05-05 03:47:41

What version were you upgrading from?

hmr638 · 2020-05-05 03:57:56

From version 2.

Screenshot%202020-05-04%2012.34.55.png

rod barbee · 2020-05-05 04:45:11

and what steps did you take when upgrading?

hmr638 · 2020-05-05 04:50:17

I followed the instructions on the website. Should I try to delete the entire directory and do a clean install? I did get an error regarding the designer module, but it said the installation was successful.

My host is 1and1 or now Ionos.

Last edited by hmr638 (2020-05-05 04:52:43)

rod barbee · 2020-05-05 04:55:02

which instructions? you should be using the Upgrade instruction
https://backlight.me/docs/upgrading#upg … acklight-2

hmr638 · 2020-05-05 05:18:13

I tried deleting the Data directory that the instructions described, and there is no Custom directory. When attempting to delete, I got this message:

[img]http:roberts-imaging.com/Screenshot%202020-05-04%2014.08.04.png[/img]

hmr638 · 2020-05-05 05:21:00

Screenshot%202020-05-04%2014.08.04.png

rod barbee · 2020-05-05 05:24:30

If you're updating from Backlight 2 then you were following the wrong instructions.
Do not delete the data folder that's already on the server. That way lies madness and the destruction of your site.

Please take a look at the Upgrade instructions. Here's the direct link to installing updates: https://backlight.me/docs/installation# … nd-updates

hmr638 · 2020-05-05 05:31:58

I don't have any galleries or anything else in there, because, though I purchased Backlight and Backlight 2, I never utilized them. I have no hesitation with trying to delete the entire directory and start from scratch. :-)

rod barbee · 2020-05-05 05:43:55

that’s probably a good idea

hmr638 · 2020-05-05 06:08:14

I renamed the directory and hid it away in another folder. After that, I ran the version 3 installer and am into the setup. Thanks for your patience.!

rod barbee · 2020-05-05 06:25:28

Community @ The Turning Gate

#1 2020-05-05 02:49:23

Can't Login

#2 2020-05-05 03:15:48

Re: Can't Login

#3 2020-05-05 03:39:29

Re: Can't Login

#4 2020-05-05 03:47:19

Re: Can't Login

#5 2020-05-05 03:47:41

Re: Can't Login

#6 2020-05-05 03:57:56

Re: Can't Login

#7 2020-05-05 04:45:11

Re: Can't Login

#8 2020-05-05 04:50:17

Re: Can't Login

#9 2020-05-05 04:55:02

Re: Can't Login

#10 2020-05-05 05:18:13

Re: Can't Login

#11 2020-05-05 05:21:00

Re: Can't Login

#12 2020-05-05 05:24:30

Re: Can't Login

#13 2020-05-05 05:31:58

Re: Can't Login

#14 2020-05-05 05:43:55

Re: Can't Login

#15 2020-05-05 06:08:14

Re: Can't Login

#16 2020-05-05 06:25:28

Re: Can't Login

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