For me its a struggle

rod barbee · 2020-05-04 03:33:04

see: http://community.theturninggate.net/vie … hp?id=7046

pkriner · 2020-05-04 03:37:27

I know this should not be this difficult. I just can't figure it out. I guess I am just too much a rookie to be working with these things. I apologize for taking so much of your time as well as spending more hours than I care to.

rod barbee · 2020-05-04 03:44:55

Put the screenshot image in a folder on your website. In between the img tags put the url to the image.

Say you put the image in a folder named "screen-shots" the url to the image would be http://yoursite.com/screen-shots/image-name.jpg
what you'd put here in the forum would be:

[img]http://yoursite.com/screen-shots/image-name.jpg

rod barbee · 2020-05-04 03:46:09

Alternatively, you can provide guest updater access and post the credentials here. Or feel free to email them to me and I'll take a look.
http://community.theturninggate.net/vie … hp?id=8122

pkriner · 2020-05-04 03:55:59

https://newdawnphotography.com/screen-s … -shot1.jpg

I think this is it.

Matthew · 2020-05-04 04:19:58

Well, I've never seen that before. Did you provide the correct order number and email address?

You're still running Backlight 2, so try doing this:
https://backlight.me/docs/updating-order-details

Enter your order number and email address used to purchase Backlight 2. I'm hoping we'll then see modules again, and can upgrade from there.

pkriner · 2020-05-04 04:30:35

Matt,

Everything is back. It does not offer me an upgrade line however.

pkriner · 2020-05-04 04:34:08

Its just showing Backlight 2 and Restall link.

pkriner · 2020-05-04 04:47:54

After a review of all my email files from Saturday, I only received an email from Paypal confirming the purchase. I received nothing from Turning gate so I do not have the correct order number for Backlight 3.

Ben · 2020-05-04 06:41:34

You’ll only see the upgrade if your BL3 and BL2 orders were made with the same email address. If they were different then please contact Matt or me so we can change the order details to match.

Matthew · 2020-05-04 07:40:10

Patrick,

I found your orders. Indeed, you had an email address mismatch. I've change your Backlight 3 order to use the same @pkriner email address as your Backlight 2 orders, and you should now be able to install the upgrade.

If you'd prefer all your orders to use your Gmail address, please contact me via email and I can update all of your orders.

pkriner · 2020-05-04 09:05:32

Done!! Wow, thanks for the help. Rod, my friend, thanks for your patience.

rod barbee · 2020-05-04 09:29:58

Any time.

lofty · 2020-05-05 03:23:10

Well, This is embarrassing!

I have the same issue. Bought Backlight3. Clicked the Update link and site says it is still Backlight2. Tried the change email link as above and no deal. Link to screenshot below....

https://www.dropbox.com/s/rrlrd7djos7l1 … 1.jpg?dl=0

Matthew · 2020-05-05 03:47:53

lofty wrote:

Well, This is embarrassing!
I have the same issue. Bought Backlight3. Clicked the Update link and site says it is still Backlight2. Tried the change email link as above and no deal. Link to screenshot below....
https://www.dropbox.com/s/rrlrd7djos7l1 … 1.jpg?dl=0

Your Backlight 2 and 3 orders look to have a matching email address. Try this, maybe?
https://backlight.me/docs/updating-order-details

Daniel Leu · 2020-05-05 03:49:10

lofty wrote:

Well, This is embarrassing!
I have the same issue. Bought Backlight3. Clicked the Update link and site says it is still Backlight2. Tried the change email link as above and no deal. Link to screenshot below....
https://www.dropbox.com/s/rrlrd7djos7l1 … 1.jpg?dl=0

I think you used two different emails when you bought Backlight 2 and Backlight 3. If you have identified the two emails, contact Matt so he can update the system first.

lofty · 2020-05-05 03:56:32

Hi Matt,

tried that link again and the email address and Purchase code are accepted.

Unfortunately no change.

lofty · 2020-05-05 04:00:15

Hi Daniel/Matt,

I bought Backlight two with my gmail account, checked it twice.....

However discount code was sent to old jon@koptone.co.uk address, maybe that's the issue.

Matthew · 2020-05-05 05:10:48

Jon, can you please email me your order numbers?

Community @ The Turning Gate

#26 2020-05-04 03:33:04

Re: For me its a struggle

#27 2020-05-04 03:37:27

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#28 2020-05-04 03:44:55

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#29 2020-05-04 03:46:09

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#30 2020-05-04 03:55:59

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#31 2020-05-04 04:19:58

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#32 2020-05-04 04:30:35

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#33 2020-05-04 04:34:08

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#34 2020-05-04 04:47:54

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#35 2020-05-04 06:41:34

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#36 2020-05-04 07:40:10

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#37 2020-05-04 09:05:32

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#38 2020-05-04 09:29:58

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#39 2020-05-05 03:23:10

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#40 2020-05-05 03:47:53

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#42 2020-05-05 03:56:32

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