For me its a struggle

pkriner · 2020-05-03 06:04:21

I am following the guidelines on the site for installing Backlight 3. Its just not getting me there. Everytime I try an update is says Backlight 2. Am I missing something?

rod barbee · 2020-05-03 06:12:48

Hi Patrick,
what steps have you taken?

pkriner · 2020-05-03 06:14:36

Rod,
I have uploaded the files for 3 using my FTP transfer app. I have tried to use the installer but it only says update for backlight 2. Where do I find my order number?

pkriner · 2020-05-03 06:16:40

I don't see the htpaccess file on my list though

rod barbee · 2020-05-03 06:17:29

we’re you already on Backlight 2?
If so, there is no uploading of files involved, you simply need to log in to Backlight, go to the Modules page and click the Update link
https://backlight.me/docs/upgrading

rod barbee · 2020-05-03 06:18:18

your order number is in the email you were sent after purchasing

pkriner · 2020-05-03 06:24:32

I am already on 2. When I go to the installer is says backlight 2. Should it say 3?

pkriner · 2020-05-03 06:25:34

then I get this:

our host does not provide support for the ZipArchive PHP package.

This is required by the Backlight 2 installer. Either enable this module via your host's Control Panel, or contact your host's technical support for assistance.

rod barbee · 2020-05-03 06:26:26

when you log in and go to the Backlight Modules page, what does it show? Are updates available?

pkriner · 2020-05-03 06:27:07

yes

rod barbee · 2020-05-03 06:27:34

pkriner wrote:

I am already on 2. When I go to the installer is says backlight 2. Should it say 3?

you shoold not need to go to the installer. see the upgrade doc: https://backlight.me/docs/upgrading

rod barbee · 2020-05-03 06:28:02

pkriner wrote:

yes

then click on Update All

pkriner · 2020-05-03 06:28:34

I just went there and now it says no modules were found

rod barbee · 2020-05-03 06:29:42

you said you uploaded BL3 files?

pkriner · 2020-05-03 06:31:12

yes

rod barbee · 2020-05-03 06:32:27

that shouldn’t have been done if you are upgrading from Backlight 2
which files were uploaded?

pkriner · 2020-05-03 06:33:32

Backlight, galleries, and indexphp

rod barbee · 2020-05-03 06:37:26

If you uploaded the backlight/ folder then you overwrote the data/ folder, which contains all data about your site. This means your site is probably gone.
Do you have a backup?
Does your host provide a backup? (if you’re on Bluehost, I think they provide free backup/restore)
If possible, restore your site. then upgrade according to the upgrade documents.

pkriner · 2020-05-03 06:41:56

I pay GoDaddy for backups, I will check with them. Sorry about my confusion.

Matthew · 2020-05-03 06:57:40

Upgrading from Backlight 2 to Backlight 3, you shouldn't upload anything. Once Backlight 3 is purchased, the upgrade is performed like any update to Backlight 2. Please watch the video on this page:
http://theturninggate.net/2018/09/12/in … cklight-2/

pkriner · 2020-05-03 23:54:34

Matt,

I followed your instructions and I get an error message that the zip is unsupported. Now my modules are gone.

rod barbee · 2020-05-04 00:32:25

see this: http://community.theturninggate.net/vie … p?id=11633

pkriner · 2020-05-04 01:40:13

Rod,

Thanks for the update issues. I did find the zip extension in my php to be un checked. Once I did that I was able to do the update. However, the installed versions start with 2.0. Should it not be 3?

rod barbee · 2020-05-04 03:05:10

can you post a screen shot of what you’re seeing on the Backlight Modules page

pkriner · 2020-05-04 03:26:23

I have the screen shot. Just finding a way to get it to you from here.

Community @ The Turning Gate

#1 2020-05-03 06:04:21

For me its a struggle

#2 2020-05-03 06:12:48

Re: For me its a struggle

#3 2020-05-03 06:14:36

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#4 2020-05-03 06:16:40

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#5 2020-05-03 06:17:29

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#6 2020-05-03 06:18:18

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#7 2020-05-03 06:24:32

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#8 2020-05-03 06:25:34

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#25 2020-05-04 03:26:23

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