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bought the upgrade this morning. card processed. been waiting to see if the site's backlight module update area would show BL3 to update. Still does not. No email confirmation from TTG. Only from my Credit Card for the purchase.
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Sounds like you might have to a typo in your email address when placing your order. Can you email me directly? I'll take a look in the meantime and see whether I can sort it out on my own.
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I've found your Backlight 2 orders, and I see an abandoned checkout for Backlight 3, but I'm not able to find a completed purchase. Did you finish the checkout?
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Yes. Payment was still showing as pending this morning. Order Page was goofy. Processed order, credit card notified me of sale. website/sales screen went back to beginning of order processing. Yet order was already submitted. really odd.
Also, I purchased the galleria add on. when on the page with the various software purchases listed, there is no CART button to get back to payment. I just added another item, and the option to check out was provided. deleted the 2nd item. moved to payment.
Not the best flow for a website and purchasing. clearly buggy from my point of view.
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That's odd. I've not observed any issues with the checkout flow. Some fluke behavior, certainly.
Have you managed to get the order through yet, or are things still pending? I'm sure what I can do on this side of things, since all I'm seeing is an abandoned checkout, but happy to help in whatever way I can.
Maybe try again, and if we end up with duplicate orders at some point, let me know and we'll reverse one.
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At this point payment is still pending.
not sure what the website was suppose to do to finish the sale.
normally when a submit button is pressed, payment processes as it was, and the order is done.
Clearly the payment is in a batch waiting to be closed. Something I have no control over.
Seems like I have two options.
1: Purchase again, wait for pending charges to clear to dispute duplicates a few weeks later.
2: forget the upgrade as the web gods of the universe seem to be telling me it does not work.
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Thanks for the email. It looks to me like your bank/credit card company is the one holding up the transaction. Have you contacted them about the purchase?
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yes.. no hold up on that end. batch not settled for transaction.. emailed you directly the card's verification the transaction was approved.
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Thanks. I've located the transaction record and have emailed you directly. I'm going to close this thread.
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