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I had this problem in the past, it was solved , and now again I can't access backlight modules.
I am using OVH in France.
I am currently at 2.0.10 , would like to update to 2.0.14
Error message :
Something went wrong
Backlight was unable to connect to https://get2.theturninggate.net. Please wait a few minutes and try again.
Thanks,
Bernard
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I’m able to connect to the server for updates. So it’s accessible.
Have you tried. Learning browser cache or using a different browser?
In another post you mentioned uploading files to the modules folder. Did you remove them?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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Hi Rod,
I have tried with another browser, same result.
Since last time when it worked, I changed nothing at all.
If I remember, it was solved last time by Ben moving the TTG server to another host.
We were several users hosted by OVH to have the same problem.
Bernard
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My mistake. It was someone else who uploaded into that folder.
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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Hmm... try to open the file /backlight/installer/env.php. If there is a define for https://get2.theturninggate.net/install/, change it to https://get.theturninggate.net/install/ and try the module update again.
Daniel Leu | Photography
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com
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Hi Daniel,
Thanks, it's OK now!
BernardPS : BTW, do you know what's the problem ?
Great that it works for you! As far as I remember, get2 was a temporary subdomain used when Ben migrated the host to a new web service to mitigate the issues that you noticed before.
Daniel Leu | Photography
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com
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get.theturninggate.net originally resided on the same server as theturninggate.net. For an unknown reason, some hosts refused to connect to it. Perhaps tellingly, those hosts that weren't able to connect would miraculously be able to connect after talking with their tech support and having them report there's nothing wrong they could see... still, connectively from those hosts was hit-and-miss.
get2.theturninggate.net was set up on a different platform. Once we confirmed that this worked for all users, we moved get.theturningate.net to the new platform. As far as we are aware, it has since worked without issue.
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I'm also experiencing this problem of not being able to get the module list so I can do the update from 2.0.10 to 2.0.14. I've checked in the env.php file and it has the correct URL. I've tried doing a wget to the URL and am able to get to it and receive an index.html file. So the server has access to it.
What else can I check or try?
Thank you,
Bill
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Hi Bill, is there an error message coming up?
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The same as at the top of this thread.
Something went wrong
Backlight was unable to connect to https://get.theturninggate.net. Please wait a few minutes and try again.
If the problem persists, make sure that your server is able to make external requests to https://get.theturninggate.net
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The same as at the top of this thread.
Something went wrong
Backlight was unable to connect to https://get.theturninggate.net. Please wait a few minutes and try again.
If the problem persists, make sure that your server is able to make external requests to https://get.theturninggate.net
Have you tried Daniel's solution above?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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Yes, I've checked env.php, cleared the browser cache, and tried other browsers with their caches cleared.
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Do you know what's the problem?
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Can you ask your host whether the server can communicate to https://get.theturninggate.net/ and to allow access if it doesn't already.
If that doesn't help, then please provide me with FTP access via email so that I can look further into it.
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I've sent you an email with the requested ID. I've also verified access to https://get.theturninggate.net/ using wget.
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Ben, thank you for all your help. The testing module you left that could be called via the web and also directly via CLI was very useful in tracking down the problem.
It turns out that PHP and PHP-FPM use different mechanisms to access DNS and hence HTTPS certificate verification. PHP apparently uses resolver via resolv.conf and PHP-FPM used the named service. On my server the named service had accidentally been deactivated. This is why invoking he test script directly and via the web page were giving different results.
This is the fundamental reason the module update was failing.
Once I had the named service restarted everything just worked and the updates are now installed.
Again thank you.
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