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Pages: 1
#1 2020-01-03 05:13:01
- stephenc
- Member
- Registered: 2020-01-03
- Posts: 4
API not successful
Hello,
I have installed backlight and set up the templates and pages. I have installed the lightroom plugin and set it up but I cannot get the API to authenticate.
Backlight is installed in a nested directory on my site http://mysite.ca/dir1/dir2/backlight
I have my company URL set to http://mysite.ca anmd the site URL to http://mysite.ca/dir1/dir2
I set the API.
In lightroom, I have set the api url to http://mysite.ca/dir1/dir2/backlight/publisher
all addresses are http, not https.
I have been trying various combinations for hours and cannot get the API to authenticate. Can anyone point me in the right direction?
Last edited by stephenc (2020-01-03 05:30:31)
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#2 2020-01-03 05:32:30
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: API not successful
Can you post the actual address to your site here, so we can advise?
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#3 2020-01-03 05:35:43
- stephenc
- Member
- Registered: 2020-01-03
- Posts: 4
Re: API not successful
Here is the page.
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#4 2020-01-03 06:45:44
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: API not successful
Thanks Stephen. Can you check that the API URL is set exactly to this:
http://stephencase.ca/casefamily/images/familyphotos/backlight/publisher/Offline
#5 2020-01-03 07:43:48
- stephenc
- Member
- Registered: 2020-01-03
- Posts: 4
Re: API not successful
Copied and pasted. I changed the API on the server and lightroom to 12345 just to test and still no luck. I get a message that "the authentication check was NOT successful. Please check the URL and API key."
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#6 2020-01-03 12:13:17
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: API not successful
I think a possible cause could be your old API key still kept in the database. Can you provide me with a Backlight admin login via email so that I can look into this and clear out the setting if needed?
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#7 2020-01-05 02:30:54
- stephenc
- Member
- Registered: 2020-01-03
- Posts: 4
Re: API not successful
Thanks Ben! All seems to be working well now!
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#8 2020-01-05 06:51:02
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: API not successful
That's good to hear. How did you solve it? If you've gone back to your old API Key then there could still be problems with old settings being there. Let me know, so that I can clean them up.
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#9 2020-02-02 03:43:30
Re: API not successful
Hi there, I got the same problem. I installed Backlight "quick & dirty" and as I wanted to change the publisher Password, it won't work. Only the default Password I provided when I installed Backlight workes. I can't change the password in the Admin page of Backlight.
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#10 2020-02-02 04:38:10
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: API not successful
The API key needs to be changed in both Backlight and in the Publisher plugin. Have you changed it in both places?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#11 2020-02-02 05:47:09
Re: API not successful
The API key needs to be changed in both Backlight and in the Publisher plugin. Have you changed it in both places?
.. sure I did ... But it can't be changed online in the Admin settings. It uses the initial setting when I installed it. It seams "hard coded" 
Last edited by daBernd (2020-02-02 05:47:20)
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#12 2020-02-02 05:50:48
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: API not successful
Did you click on the Edit Settings button at the top of the page first?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#13 2020-02-02 05:53:35
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: API not successful
Something has been missed in the upgrade and the API key (and other settings) are still in the Publisher database, taking precedence over the value that’s in the Admin database. Can you email me a Backlight admin login so that I can clean this up for you?
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#14 2020-02-02 12:00:32
Re: API not successful
Something has been missed in the upgrade and the API key (and other settings) are still in the Publisher database, taking precedence over the value that’s in the Admin database. Can you email me a Backlight admin login so that I can clean this up for you?
... sent ... Can you please give me an update for what you have done to solve this issue?
Last edited by daBernd (2020-02-02 12:20:51)
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#15 2020-02-02 12:30:36
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: API not successful
Thanks. I’ll email you the exact steps I’ll be taken. I should be able to take a look later today.
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#16 2020-02-02 14:44:35
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: API not successful
Hi Bernd, thanks for the access. The problem is not what I thought it was. The non-default API Key that you've set works for me.
What may have happened is that the session on the server used by LR has kept hold of the old API Key. Can you try restarting LR and see whether you can use your new API Key?
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