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#1 2019-10-08 22:40:46

llot
Member
Registered: 2019-01-19
Posts: 26

Product Options not showing

I am running Backlight 2 with the cart add-on. My gallery has an "Add Session Package Items" button to add a package to the cart. When I click this button to view the package, then close it without out adding it, when I then click on the shopping cart icon on the thumbnail (to order without a package) the product options to not change accordingly when I change the product from the drop down menu. If I close the browser window and go back into the gallery and not click the "Add Session Package Items" button, but just click the shopping cart icon on the thumbnail, the products and options work perfect. Does anyone know what could be causing this.
Link to text gallery: http://lisalphotography.com/BL2/galleries/cs_test/

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#2 2019-10-09 14:46:07

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,795
Website

Re: Product Options not showing

I'm not seeing any problem using the latest Chrome. What browser are you using? Are you seeing the same behavior in multiple browsers?


Matt

The Turning Gate, http://theturninggate.net

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#3 2019-10-10 23:43:59

llot
Member
Registered: 2019-01-19
Posts: 26

Re: Product Options not showing

Hi Matthew,
I use Safari 12.1.2 and I also have the problem when I try it on Chrome (Version 77.0.3865.90).
The only time I do not have this problem is when I view the gallery on my iPhone.

Lisa

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#4 2019-10-12 00:43:19

gengl
Member
From: Lexington, SC
Registered: 2013-11-24
Posts: 80
Website

Re: Product Options not showing

I'm using the same Chrome browser on Windows 10 you mention, and I have gone through your stated steps and do not see the problem. 

If I DO click on "Add Session Package Items" and select "Add to Cart" THEN I am locked in to selecting 10 digital, 1 postcard, and 1 postcard image. The options will not revert to a non-package item until you have selected everything that goes into the package. Closing the browser resets everything to the original state when you again reopen the gallery.

Looks to be working as expected. Just tried these same steps with the Edge browser (44.18362.387.0) on Windows 10 with identical results.

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#5 2019-10-12 00:50:25

llot
Member
Registered: 2019-01-19
Posts: 26

Re: Product Options not showing

The problem only exists if you click on the "Add Session Package Items" to look at the items, but not add it. If you close that without adding it, and then try to click the shopping cart icon on the thumbnails, this is when the product options do not change accordingly with which product you select. I am on a Mac, but will try windows in a bit.

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#6 2019-10-12 03:21:28

gengl
Member
From: Lexington, SC
Registered: 2013-11-24
Posts: 80
Website

Re: Product Options not showing

Not on my computer. Like I said at the beginning of my post, I followed your sequence to the letter and did not experience what you described.

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#7 2019-10-12 11:51:15

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,795
Website

Re: Product Options not showing

Same. Worked just fine for me.


Matt

The Turning Gate, http://theturninggate.net

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