Digital Purchases > Pending File Preparation > Upload File

scottblackman · 2019-09-01 00:21:25

I have an issue where a digital download purchase is showing "Pending File Preparation" for the customer. i'm not sure why the photos are not currently downloadable as they are in the specified directory. I have had several orders from other customers for the same event purchased the same way and all are fine. This one order (with 4 items) is showing Pending File Prep.

I've gone into the Edit Digital Purchase screen and used the Upload File option to attempt to manually upload the file. It shows uploading but never actually seems to upload. Tried that for all four images.

Note I've also republished the images from Lightroom and re-uploaded the exported files into the specific directory that I used for each event to put renditions in.

I realize you may need more details or even access to the admin console, but I thought I'd start with the facts as I know them first.

rod barbee · 2019-09-03 21:20:50

Are the file names of the download renditions (those you exported from Lightroom and uploaded to the site) exactly the same as those in the album?

scottblackman · 2019-09-08 22:06:39

Yes. Have a custom folder too that houses the renditions. Happened again this week with photos from my last event. I clearly need to dig a little deeper to figure out where the disconnect is. The puzzler is simply that I have been using this exact same process and configuration for a couple years now with no issues at all. So i’m just not clear where the change occurred. Gonna bet it ends up being something quite simple.

scottblackman · 2019-09-09 05:17:07

The other part of this issue that I'm struggling to figure out is why I can't seem to upload the "pending upload' images. When I click on the field to select an image, I select the image and it just says it's uploading. Never actually uploads. So I'm just not clear what's preventing this. Example: Example Image

Matthew · 2019-09-15 10:17:57

Weird.

Ben is on vacation now and largely without Internet, so not likely to respond here for a while.

How big are the files? Is it possible you're hitting up against the PHP upload limit for your host or server config? If so, in most cases, I believe this is fixable by changing the file upload limit via php.ini file, or in a cPanel.

Take a look at the file size on previously uploaded files, and if the failing files are all larger, that might be it.

scottblackman · 2019-09-15 21:07:40

I’m quite certain now that this is 100% user error on my part.

I think that it was a situation where I had begun the publishing process but then stopped it realizing I had forgotten one piece of my configuration. I use a second directory or alternate (lower resolution) renditions. My tendency is to start the export of those renditions at the same time I do the publishing.

Without really digging too deeply into the timing and/or issues caused by my stopping the process, the simple fact is that i haven’t had this issue since. So - in my mind - that is clearly an issue related to human not machine.

My thanks for the various suggestions and apologies for not being timely in my responses.

Matthew · 2019-09-20 15:12:43

No problem. I'm glad things are working well for you now.

Community @ The Turning Gate

#1 2019-09-01 00:21:25

Digital Purchases > Pending File Preparation > Upload File

#2 2019-09-03 21:20:50

Re: Digital Purchases > Pending File Preparation > Upload File

#3 2019-09-08 22:06:39

Re: Digital Purchases > Pending File Preparation > Upload File

#4 2019-09-09 05:17:07

Re: Digital Purchases > Pending File Preparation > Upload File

#5 2019-09-15 10:17:57

Re: Digital Purchases > Pending File Preparation > Upload File

#6 2019-09-15 21:07:40

Re: Digital Purchases > Pending File Preparation > Upload File

#7 2019-09-20 15:12:43

Re: Digital Purchases > Pending File Preparation > Upload File

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