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#1 2019-05-24 01:25:51

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,299

Account locked!

Trying to access pideja.ca/tnm/backlight but somehow lost my password. After a few attempts at "guessing," I am now locked out of my account.

I now think I remembered the password, but the account is locked, so I can't get in!

Still waiting for the email that should let me back in.

Last edited by pideja (2019-05-24 01:27:06)

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#2 2019-05-24 02:19:48

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 1,624
Website

Re: Account locked!


Daniel Leu | Photography   
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com

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#3 2019-05-24 02:53:40

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,299

Re: Account locked!

Thanks Daniel.

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#4 2019-05-24 03:00:09

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,299

Re: Account locked!

I finally logged in and after updating my password, I tried to update the modules but received this message:
The installer was unable to connect to the server: https://get.theturninggate.net/install/has_backlight/

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#5 2019-05-24 03:07:03

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,299

Re: Account locked!

Seems my order ID or email is not accepted.

As a matter of fact, this error message is displayed BEFORE I fill in the boxes and persist after I fill in the appropriate info.
module

Last edited by pideja (2019-05-24 03:25:49)

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#6 2019-05-24 03:33:24

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 1,624
Website

Re: Account locked!

Wait a few minutes and try again. This happened to me the other day and a bit later, everything was okay.


Daniel Leu | Photography   
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com

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#7 2019-05-24 04:28:53

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Account locked!

same here. Seems to clear itself.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#8 2019-05-24 05:35:50

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,299

Re: Account locked!

Well, after over an hour waiting, I still can't get the modules to update. Same error message!

Last edited by pideja (2019-05-24 05:38:45)

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#9 2019-05-24 05:40:40

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,299

Re: Account locked!

This time, when I attempt to log into the modules update, using the correct credentials, I get:
installer

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#10 2019-05-24 06:04:11

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 1,624
Website

Re: Account locked!

pideja wrote:

This time, when I attempt to log into the modules update, using the correct credentials, I get:
http://pideja.ca/img/installer.png

Got the same message.... I have contacted Ben.


Daniel Leu | Photography   
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com

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#11 2019-05-24 06:43:22

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Account locked!

same happening here.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#12 2019-05-24 09:13:54

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Account locked!

The SSL certificate hadn’t auto-renewed as it’s set up to.  It’s back up.

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#13 2019-05-24 09:28:27

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 1,624
Website

Re: Account locked!

smile


Daniel Leu | Photography   
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com

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#14 2019-05-24 09:30:11

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Account locked!

The next update of Backlight will provide better messaging on where update issues lie (e.g. incorrect order details, can't connect to the server, server can't connect to SendOwl).

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#15 2019-05-24 22:23:35

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,299

Re: Account locked!

This morning, about twelve hours after the last try at logging into the update module, I successfully updated all modules and went ahead with the changes and edits I wanted to do without further problem.

Thanks all - looking forward to that update.

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