Backlight not connecting to Lightroom.

sol · 2019-05-08 05:56:06

Hey Guys,
Just tried to upload a new client gallery from Lightroom/TTG Publisher and keep getting error messages.
I checked the Lightroom Publishing manager and "Check Authentication" fails.

Getting an Error Message box -
"Unable to perform checkAuth. Message: The page sent an action that was not available"
Any thoughts as to what may have changed here?

Thanks.
- Sol

rod barbee · 2019-05-08 05:58:28

Make sure that you’re using the latest Publisher plugin.
You can download it from your Backlight Modules page

sol · 2019-05-08 06:21:37

OK. So I updated everything in the modules page. I re-downloaded and installed the TTG/LR Plug-in. Still getting the same error messages.

sol · 2019-05-08 06:56:36

So, should I re-install Publisher? Would that do any good?
And if I do, will I lose all my existing settings? Galleries, etc.?

rod barbee · 2019-05-08 07:27:46

Reinstall the Lightroom Publisher plugin.
You shouldn’t have to reinstall module-publisher in Backlight, but it wouldn’t hurt.
You won’t lose settings or albums.

sol · 2019-05-08 07:31:14

LR/TTG Publisher is giving me a error on "Check Authentication. So after updating all, as suggested, I entered a new password for the API. The LR Publishing Manager states that TTG Publisher is "(not saved)". Even after I have selected "Save".
And LR is not allowing me to execute any publishing.
Trying to Publish a Gallery Collection I get Error messages...
"Can’t update this collection.
Unable to perform action: getSetupForTemplate
Message: The page sent an action that was not available."
So it sounds like it can't communicate with BL2.
Is there a particular file that might need to be re-installed for BL2?
Any other suggestions???

sol · 2019-05-08 08:03:16

Re-installing the LR Publisher Module had no effect. Still denying access to BL2. Same messages listed in the previous post.

rod barbee · 2019-05-08 09:09:51

I suggest sending Ben an email with a link to this topic along with Backlight admin and FTP credentials
http://community.theturninggate.net/profile.php?id=101

sol · 2019-05-09 03:30:19

Hey Rod,
I sent an email to Ben. Waiting on a reply.
Just curious if you have a thought on this. We discussed this before. But, as I was getting "Not Secure" in my URL box, and I didn't want my clients to feel their carts were not secure for them, I contacted my web host.
After I loaded my first galleries with BL2, they changed my site to "encrypted" so as to make it more secure. Would that create an issue with BL2?

Last edited by sol (2019-05-09 03:33:05)

rod barbee · 2019-05-09 03:33:44

It might. They're using SSL? Did they tell you that your site address will now start with https?

If so, try changing your site url settings. There's also a setting under Privacy (in Settings) to redirect browsers to https

sol · 2019-05-09 03:58:28

OK, just got off the support line with my hosting folks.
As mentioned above, They had turned the "Enable Force HTTPS" on my site. That seems to be the issue. We just turned it off and now I can Publish again from LR.
So next obvious question, what do I need to change in BL2 to make it play nice with my secure site status?

sol · 2019-05-09 04:01:09

Hey Rod, loaded this thread update and then saw your post. I'll take a look.

sol · 2019-05-09 04:05:27

rod barbee wrote:

It might. They're using SSL? Did they tell you that your site address will now start with https?
If so, try changing your site url settings. There's also a setting under Privacy (in Settings) to redirect browsers to https

After I had originally had them change it, I did change the "Redirect to HTTPS" setting. But was still having the problems yesterday.
I will go ahead and change the website Url as you suggest. Seems like that should do it. I'll let you know.
Thanks Rod. Much appreciated.

- Sol

Last edited by sol (2019-05-09 04:05:57)

sol · 2019-05-09 04:15:22

OK, I just changed the site back to "https://" and again can't connect to BL2 from LR.

In BL2 "Settings", I changed the "Site URL" to https://solarviewstudios.art in BL2 settings. As well as the "redirect browser" to "Yes".
I'm getting the same error messages as though LR/TTG Publisher can't connect to the site.
Thoughts?

rod barbee · 2019-05-09 04:18:17

And this is the url you're using in Lightroom for API URL?
https://solarviewstudios.art/backlight/publisher/

sol · 2019-05-09 04:24:56

Greast minds think alike. lol!
Yeah, just was coming back to tell you that I had changed that URL within the BL2 Settings panel, but had failed to do it in the LR Plugin Manager. Did that, it connected.
Sorry to be a pain, Rod. Thanks again.

rod barbee · 2019-05-09 04:34:48

that's an easy one to miss. Been there. Done that.

tgalex · 2019-05-18 04:36:08

I just ran into the same issue and it just goes to show how much it pays to read through these community problems, even when they don’t seem to apply at the time. Thank you both for working out this little issue so I didn’t need to waste a ton of time fixing it! Much appreciated Rod and Sol.

Community @ The Turning Gate

#1 2019-05-08 05:56:06

Backlight not connecting to Lightroom.

#2 2019-05-08 05:58:28

Re: Backlight not connecting to Lightroom.

#3 2019-05-08 06:21:37

Re: Backlight not connecting to Lightroom.

#4 2019-05-08 06:56:36

Re: Backlight not connecting to Lightroom.

#5 2019-05-08 07:27:46

Re: Backlight not connecting to Lightroom.

#6 2019-05-08 07:31:14

Re: Backlight not connecting to Lightroom.

#7 2019-05-08 08:03:16

Re: Backlight not connecting to Lightroom.

#8 2019-05-08 09:09:51

Re: Backlight not connecting to Lightroom.

#9 2019-05-09 03:30:19

Re: Backlight not connecting to Lightroom.

#10 2019-05-09 03:33:44

Re: Backlight not connecting to Lightroom.

#11 2019-05-09 03:58:28

Re: Backlight not connecting to Lightroom.

#12 2019-05-09 04:01:09

Re: Backlight not connecting to Lightroom.

#13 2019-05-09 04:05:27

Re: Backlight not connecting to Lightroom.

#14 2019-05-09 04:15:22

Re: Backlight not connecting to Lightroom.

#15 2019-05-09 04:18:17

Re: Backlight not connecting to Lightroom.

#16 2019-05-09 04:24:56

Re: Backlight not connecting to Lightroom.

#17 2019-05-09 04:34:48

Re: Backlight not connecting to Lightroom.

#18 2019-05-18 04:36:08

Re: Backlight not connecting to Lightroom.

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