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#1 2019-02-08 19:48:07

aniemann
New Member
Registered: 2019-01-27
Posts: 2

error on install

Seemed to install ok. (It's not on the root, put it in a test directory for now, in case that might be the issue.) But as it finished and put up the login screen it also put up an error message and asked to post it here:


Unexpected error: php_uname(): PHP call: php_uname(a) in AuthHelper.php on line 144


php version is 5.6, soon to be updated to php-cgi 7 by the host.

Andrew

Last edited by aniemann (2019-02-08 20:21:54)

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#2 2019-02-08 20:47:54

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: error on install

Hi Andrew, it looks like your host has disabled that function.  We use it to determine whether sessions can be saved under backlight/data/, using an exclusion list of hosts that have caused problems.  Can you ask your host's technical support about whether this has been disabled?

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#3 2019-02-23 13:40:37

aniemann
New Member
Registered: 2019-01-27
Posts: 2

Re: error on install

Took a while, but here is their response:

Here is the response we received from Hostopia admins regarding this issue:

"We would like to inform you that the php_uname() is enabled from our server."

I've checked with a couple co-workers to be sure and it is definitely enabled server side.

A few things:

Make sure you update to PHP7 in PHP Manager before trying to install this version.

We could not locate the file AuthHelper.php in your directory structure to check line 144 for any problems. Make sure this file exists.

The Backlight code is likely looking for backlight/data but if you have put it in BLTest/backlight/data it may be looking in the wrong place.

You should be able to get this working as long as PHP version is correct and the files are in the correct folders and the folder structure matches the code.


Thanks,
Andrew

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