Installer cannot connect to server

Regine · 2019-01-26 18:58:19

Thank you Rod,
I purchased Galleria Add-On and now, I have the same problem than in December when I purchased Backlight 2 ( http://community.theturninggate.net/vie … hp?id=9348 ) : The installer can’t connect to the server.

I log into Backlight admin
I visit Backlight Modules
After a long wait, I have this message « Your SendOwl Order ID and Email does not match a Backlight 2 Purchase. Please enter a valid Order ID and Email »
So I write the order ID (the number I received when I placed the Galleria Purchase) and my mail.
Message : The installer was unable to connect to the server: https://get.theturninggate.net/install/has_backlight/
I tried with the Order ID for my Backlight 2 purchase, I have the same message.

So, I will try and try again like last time for several days during 2 weeks and hope that finally one day it will work.
And I hope I don't get this problem every time I update

rod barbee · 2019-01-26 22:48:50

Is the email you used to purchase Backlight the same as the one used to purchase Galleria?
If not: http://backlight.theturninggate.net/doc … acklight_2

I’ve not heard of the SendOwl sign in popping up in the modules page

As far as I know, You only need to enter your email address and order number when you originally install Backlight, it’s not needed to install new purchases or updates. You’re not trying to invoke the Backlight Installer, are you?
http://backlight.theturninggate.net/doc … nd_updates

Regine · 2019-01-26 23:16:02

Hi Rod,

Yes I use the same email.
I log in Backlight 2, then in the admin menu I click on « Backlight Modules ».
After several minutes (2-3 minutes) I have the message SendOwl.
I can’t access the modules page.

rod barbee · 2019-01-26 23:39:55

Hi Régine,

I’ve split this into its own topic so Matt and Ben will be more likely to see it.

Ben · 2019-01-27 05:19:39

Hi Régine, this is the same problem that your host had but then resolved. Can you take this up with them again, perhaps asking them to run a traceroute again?
I couldn't find it anywhere - who are you hosting with?

Regine · 2019-01-27 05:39:59

Hi Ben,

The host is OVH, but I never got an answer from them last time. I'm not sure they did anything.
Am I likely to have the same problem every time I want to update ?
And when I want to move from my test site to my real site, would I need to install Backlight again, or will I just have to drag the files from the test folder to the root folder ?

rod barbee · 2019-01-27 06:16:07

When moving from test to production site, you can just move all the files to the root.
Then log in to Backlight and change the site and company url.

You may need to reupload your logo, favicon and other graphics. Hopefully not. I’ve not tested moving a site lately, but this used to happen occasionally to me in early testing.

You’ll also need to Change the API url in Lightroom, if you’re using Lightroom to create your albums.

Regine · 2019-01-27 06:42:41

OK, thank you Rod.
Now I wonder if I'm not going to change host first if my problem is not solved...

Regine · 2019-01-30 06:59:00

Hi,

This night, I tried again to open Backlight Modules and strange thing (happy thing) it works !
I managed to install Galleria Add-on.
And yet I haven't had any news from my host...
The problem really seems to be intermittent... it's incomprehensible.
I hope I'll be quiet for a while.

Community @ The Turning Gate

#1 2019-01-26 18:58:19

Installer cannot connect to server

#2 2019-01-26 22:48:50

Re: Installer cannot connect to server

#3 2019-01-26 23:16:02

Re: Installer cannot connect to server

#4 2019-01-26 23:39:55

Re: Installer cannot connect to server

#5 2019-01-27 05:19:39

Re: Installer cannot connect to server

#6 2019-01-27 05:39:59

Re: Installer cannot connect to server

#7 2019-01-27 06:16:07

Re: Installer cannot connect to server

#8 2019-01-27 06:42:41

Re: Installer cannot connect to server

#9 2019-01-30 06:59:00

Re: Installer cannot connect to server

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