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#1 2018-09-09 15:05:25

DomB
Member
From: CH
Registered: 2016-05-05
Posts: 59
Website

Fatal error before update

Hi Matthew,

I just upgrade Backlight to 2 now and my site have this message :

Warning: require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home/clients/XXXXXXXXXXXXXXXXXX/web/index.php on line 17

Fatal error: require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/share/php') in /home/clients/XXXXXXXXXXXXXXXXXX/web/index.php on line 17

What can i do ?

Thank for your help

Dominique

www.dbersier.com


Je ne perds jamais: soit je gagne, soit j’apprends (N. Mandela)

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#2 2018-09-09 15:11:36

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Fatal error before update

Hi Dom,  make sure to have copied the files .htaccess and index.php from the Installer zip file to the top of your web site (probably into the web/ directory)

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#3 2018-09-09 15:55:55

DomB
Member
From: CH
Registered: 2016-05-05
Posts: 59
Website

Re: Fatal error before update

Hi Ben thank you,

If i put the files .htaccess and index.php to the root dbersier.com i have the warning message.
If i put to dbersier.com/backlight then i have a white page et can't navigate to backlight admin.


Je ne perds jamais: soit je gagne, soit j’apprends (N. Mandela)

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#4 2018-09-09 16:01:21

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Fatal error before update

Hi Dom, I think there is another missing .htaccess file.
There are two to upload:

1. From .htaccess in the top of your zip file to web/,htaccess
2. From .htaccess in the backlight/ directory of your zip file to web/backlight/.htaccess

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#5 2018-09-09 16:02:33

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Fatal error before update

Also, your site uses the Okapi 'standard' modules.  To install these, once logged into Backlight, visit Backlight > Backlight Modules and click 'install' for the Okapi Modules package.

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#6 2018-09-09 16:11:04

DomB
Member
From: CH
Registered: 2016-05-05
Posts: 59
Website

Re: Fatal error before update

Ok now my home page is ok but my galleries dosn't work i think the same problem of htacces and index php ?
dbersier.com. OK
https://www.dbersier.com/galleries/. problem


Je ne perds jamais: soit je gagne, soit j’apprends (N. Mandela)

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#7 2018-09-09 16:16:55

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Fatal error before update

Hi Dom, in the Backlight admin, visit the main 'Backlight' page then click 'Update Album Files' and click to proceed on the following page.  That should complete the upgrade.

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#8 2018-09-09 17:10:52

DomB
Member
From: CH
Registered: 2016-05-05
Posts: 59
Website

Re: Fatal error before update

You Great Ben ! All it's ok.

The last problem is with my client.
I have install the module and migrate.

Now the usual link not go to login client. It go to login admin-client and if I use a link that I passed to a customer paradox 404.

Thank you
Dominique


Je ne perds jamais: soit je gagne, soit j’apprends (N. Mandela)

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#9 2018-09-09 17:16:44

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Fatal error before update

Hi Dominique, which URL are you seeing the 404 error on?  I can navigate to the main client login page without issue: https://www.dbersier.com/backlight/clients/

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#10 2018-09-09 17:31:49

DomB
Member
From: CH
Registered: 2016-05-05
Posts: 59
Website

Re: Fatal error before update

Oups yes sorry it's an old URL go to 404...

So in don't understand why you can go to the login client and me i go to login admin...
Now i send you in private the login client why there's a message "The feedback profile could not be found. Please contact the photographer for further assistance." and i see all choice are delete..


Je ne perds jamais: soit je gagne, soit j’apprends (N. Mandela)

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#11 2018-09-09 17:43:39

DomB
Member
From: CH
Registered: 2016-05-05
Posts: 59
Website

Re: Fatal error before update

Ok i change the URL on backlight menu set and now all its ok ! Magic !


Je ne perds jamais: soit je gagne, soit j’apprends (N. Mandela)

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#12 2018-09-09 17:48:10

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Fatal error before update

That's great!  We'll find somewhere to notify people that the URL is now at /backlight/clients/
The renaming is because 'clients' are now not tied to 'client response'.

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#13 2018-09-09 18:00:58

DomB
Member
From: CH
Registered: 2016-05-05
Posts: 59
Website

Re: Fatal error before update

Dear Ben,

A huge thank you for the quick and helpful help you have provided me.
Everything works great and I can now relax haha and appreciate
your very good job in the administration interface. it seems clearer.

Very good day and good health in your family
Dominique

www.dbersier.com


Je ne perds jamais: soit je gagne, soit j’apprends (N. Mandela)

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#14 2018-09-09 19:03:20

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Fatal error before update

Hi Dominique, no worries.  I'm glad to have been able to help!  Enjoy your Sunday.

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