Community @ The Turning Gate

Support community for TTG plugins and products.

NOTICE

The Turning Gate's Community has moved to a new home, at https://discourse.theturninggate.net.

This forum is now closed, and exists here as a read-only archive.

  • New user registrations are disabled.
  • Users cannot create new topics.
  • Users cannot reply to existing topics.

You are not logged in.

#1 2017-11-18 19:27:15

deeley_s
Member
Registered: 2013-09-24
Posts: 59

Killed installation

Done it again - killed my website.

Trying to upgrade from a long-ago version of backlight to backlight+pages 1.2.3, I now get this when I try to get to www.artofthewild.co.uk/backlight:

Warning: require_once(./backlight/framework/Framework.php) [function.require-once]: failed to open stream: No such file or directory in /var/sites/a/artofthewild.co.uk/public_html/backlight/index.php on line 17

Fatal error: require_once() [function.require]: Failed opening required './backlight/framework/Framework.php' (include_path='.:/usr/local/lib/php') in /var/sites/a/artofthewild.co.uk/public_html/backlight/index.php on line 17


Trying to access the website root gives:

Something went wrong
Update query failed with error: SQLSTATE[HY000]: General error: 1 no such column: type sql: 'UPDATE `engine_view` SET `name`=\'content\', `type`=\'dynamic\', `path`=\'\', `rename`=\'\', `passthrough`=\'no\', `modified`=\'2017-11-18 10:10:40\' WHERE `engine_id`=\'83\' AND `view_id`=\'view.content\'' params: array ( ) in PdoExtended.php on line 552

the backlight directory exists, as does the index.php, and the framework/framework.php file. I'm hosted on tsohost, the
Directories are set to 755, files to 644 and there is a live .htaccess file

All advice very gratefully received!

Update: the TTG Publisher seems to have a problem, too. I tried to edit the album settings and get:

Unabl to perform action: getThumbnails
Message: SQLSTATE[HY000]: General error: 1 no such column: pr.show_beradcrumb_for_children in PdoExtended.php on line 524.

I'm running lightroom 5.

Help?

Last edited by deeley_s (2017-11-18 19:33:37)

Offline

#2 2017-11-18 19:52:42

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Killed installation

Try removing backlight/framework, and re-uplooading it.  Then see whether you can log into the admin page and complete the upgrade process by visiting each of Backlight, Backlight > Publisher, and Designer menus.

If you're still not able to reach the login page, then please post any errors.

Offline

#3 2017-11-19 00:21:45

deeley_s
Member
Registered: 2013-09-24
Posts: 59

Re: Killed installation

Hi Ben,

redownloaded the backlight zip file and extracted from it, deleted backlight framework, uploaded new version - no difference. Exact same error messages.

Offline

#4 2017-11-19 00:29:27

charlie.choc
Member
From: Marietta, GA
Registered: 2014-01-09
Posts: 359
Website

Re: Killed installation

I can get to: http://www.artofthewild.co.uk/backlight/admin/?a=login

but obviously don't know your login credentials.

Offline

#5 2017-11-19 00:52:12

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Killed installation

that's strange. The backlight/index.php file just forwards to backlight/admin/, eventually leading to the admin/login screen.

the php version on your site is a little old (5.3.28). I wonder if updating php would help. Ben should probably know


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

Offline

#6 2017-11-19 11:00:22

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Killed installation

Backlight should still work right back to PHP 5.2. The newer the version the better though, for security and performance.

Offline

#7 2017-11-19 13:27:14

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Killed installation

Your site looks to be working fairly well.  I can see that your banner is broken.  It looks like the image file is corrupted, so I suggest re-uploading it in Designer > Uploaded Images.

Offline

#8 2017-11-20 04:48:33

deeley_s
Member
Registered: 2013-09-24
Posts: 59

Re: Killed installation

I think this was finger trouble. When I returned to Backlight using a stored link I could access it. and the moment I updated the modules inside it, all the problems went away. My thanks to all for their support here.... Now to back it up fully and start updated theatre etc...

Offline

Board footer

Powered by FluxBB