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I've set up a CRG template allowing downloads. I can see the photos for download folder via ftp and the images are there, but if you click on an image to download it, a 'file not found' message appears.
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Can you email me a link to an album (and album login, if needed) where I can see this, and a Backlight admin login so that I can try and resolve it?
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Email sent Ben, I hope it contains all you need
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Anyone able to help me with this?
Ben, I've sent you links and login by email.
Thanks
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Hi Sally, sorry for not getting back to you sooner. I've been unwell the last few days, so going slow with work.
I've just had a look at it, and found the problem. The setting in the .htaccess file that controls how the downloads links operate, wasn't working as intended. I've disabled the setting, and now the downloads are working.
You shouldn't need to do anything else. As a note the setting that was changed was for 'Album .htaccess', which is available under the advanced settings for Backlight's settings. I changed this part of the setting from:
RewriteCond %{QUERY_STRING} !mod_rewrite=on
RewriteRule ^(.*)download.php %{ENV:BASE}download.php?%{ENV:QS} [QSA,L]to:
#RewriteCond %{QUERY_STRING} !mod_rewrite=on
#RewriteRule ^(.*)download.php %{ENV:BASE}download.php?%{ENV:QS} [QSA,L]Offline
Thank you so much Ben, working perfectly now.
Get well soon!
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