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Hi
site: www.michaelregan.uk
Was putting the finishing touches to my shopping cart.
It wasn't displaying changed shipping charges correctly.
Got a message "Something has gone wrong with Shopping cart please contact the photographer"
which disappeared after reloading the browser.
I cleared the history & closed Firefox.
Upon opening Firefox again, I now can not access my site, it will not load & get
"504 Gateway Time-out The server didn't respond in time", after 60 seconds or so.
I can access backlight admin & make changes, I cleared the template cache.
Anybody any ideas?
Thanks
MikeR
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Ben will need to take a look probably. You can save some time by emailing Backlight admin credentials to him, referencing this post.
http://community.theturninggate.net/profile.php?id=101
But the first thing I'd check is for punctuation errors in your Shipping charges. Did a comma, apostrophe, or something find its way in?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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Hi Rod
Thanks for the amazingly quick reply!
No comma, no apostrophe in the shipping charges.
Have emailed Ben the link & details
Thanks MikeR
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give him a bit of time. He's on vacation at the moment.
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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In the meantime, it might help to reinstall Backlight. Download a fresh copy, and upload files as if you were performing an update. You can follow the update procedure on this page; look beneath the changelog:
http://theturninggate.net/2016/11/25/up … s-add-ons/
Might also be worth checking in with your host support to see whether there are any host issues at play with your server not responding.
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Hi Mike, it looks to be timing out after 60 seconds. Can you try changing the database performance settings following these steps and see whether that helps? http://backlight.theturninggate.net/doc … e_settings
Who are you hosting with? Was your site slow prior to it timing out as it does now?
Can you email me a Backlight admin login and FTP login? I likely won't be able to use the latter, but it will be helpful to have in order to look into it if I come across decent wifi.
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Hi Matt & Ben
No server issues
Uploaded a backup copy of my website, that worked until I made a very small change to the cart, upon which the cart stopped working again.
I have reinstalled backlight as per Matts suggestion.
My site is now working again.
But my cart is not working at all now.
Get message: No products are available for purchase
Please try again later, or contact the photographer if this problem persists.
The following were already set to, before & after reinstalling backlight:
SQLite Journal Mode PERSIST
SQLite Synchronous OFF
I had this same problem with my backlight site not loading, after making small changes to my Vegas slideshow 3 weeks ago
http://community.theturninggate.net/vie … hp?id=7318
That time uploading a backup copy of my website worked, but I haven't made changes to my site since then, until installing the cart.
My hosting is slow & I plan to move to Bluehost next week sometime.
Just wanted to get the cart finished before the move.
Should I delete the cart module completely & start again with the cart?
Have emailed Ben the login details.
So sorry to disturb your vacation Ben! We all need a rest after Christmas!
Thanks MikeR
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The cart message you're getting could be the result of something as simple as not completing the pricing in the pricing scheme or entering the wrong name in the pricing profile field in the album setup.
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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Hi Rod
Double checked everything can't see anything wrong
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it was just a thought. If you're not getting any warnings on the Cart dashboard page then it's probably something else.
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
Offline
Hi Mike, I've fixed this in the cart for you. You had no non-International shipping option. I've changed the 'Standard Shipping' to the UK, and kept 'Standard Shipping - International' as International. The Cart icon now shows the products.
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Hi Ben
Brilliant!
Amazing support!
thanks!
Mike
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