Community @ The Turning Gate

eporod

Member

Registered: 2016-03-16

Posts: 11

Problem with CE4 CRG

Hi,
on the web i get 1 error message. After deleting this message i see the gallery but no pictures and i can not click anything or choose any option. For your better understanding here a 2 Screenshots. You can also go to the gallery directly: http://36ty.com/galleries/draco

Do you know whats going wrong?

thanks, Elmar

Ben

Moderator

From: Melbourne, Australia

Registered: 2012-09-29

Posts: 4,399

Re: Problem with CE4 CRG

Hi Elmar,

The short answer:

Your host is blocking requests that include "http" in the parameter list.  Contact their support to ask them to allow such requests.  I would pass them the full URL that is failing (the long URL below).

The long answer:

The gallery makes a JavaScript call to your server to fetch the feedback profile.
Your server is returning a 503 forbidden on this request.

It looks like your host is using ModSecurity, a server package designed to block malicious requests.  Depending on the configuration of ModSecurity, this can raise false positives, that is that ModSecurity can block legitimate requests.

The full request that is being blocked is:

http://36ty.com/ttg-be/crg/index.php?c=ajax&a=getProfile&jsoncallback=jQuery1113025843837298452854_1458214340368&album_id=25781&album_url=http%3A__36ty.com%2Fgalleries%2Fdraco&profile_id=2&profile=default&_=1458214340369

After playing around with the request, the parameter that your server is not accepting is the gallery name, which is passed as

http:__36ty.com/galleries/draco

You'll notice that URL begins with "http:__" rather than "http://".  We made the substitution from "//" to "__" for the very reason of getting around over-zealous ModSecurity configurations.  In your case, it appears your host is even more strict: disallowing "http" in a request.  This is the first time we have encountered this issue.

I hope that helps.

---

Ben

Email
https://somethingchanged.com

eporod

Member

Registered: 2016-03-16

Posts: 11

Re: Problem with CE4 CRG

Hi Ben. Thanks for the information. It was the .htaccess-file. I put in there some code against cross-site-scripting. But now, after rewriting the .htaccess the gallery did not work (no refresh). So i deleted the /galleries and made a new one, but now, i always run into Error: 500. What happened now?

thanks

rod barbee

Moderator

From: Port Ludlow, WA USA

Registered: 2012-09-24

Posts: 17,830

Website

Re: Problem with CE4 CRG

it's not just your gallery, the whole site is showing Error 500. Have you consulted your hosting? Could there be something wrong with your .htaccess file?

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Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

eporod

Member

Registered: 2016-03-16

Posts: 11

Re: Problem with CE4 CRG

Thanks rod - now it's working again - and - yehaaaa - also the gallery - but - no thumbnails...

http://36ty.com/pictures/draco

rod barbee

Moderator

From: Port Ludlow, WA USA

Registered: 2012-09-24

Posts: 17,830

Website

Re: Problem with CE4 CRG

It's working fine for me. I can see all the thumbnails. try clearing browser cache.

---

Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

Matthew

Administrator

From: San Francisco, CA

Registered: 2012-09-24

Posts: 5,795

Website

Re: Problem with CE4 CRG

Looks okay to me too. For your .htaccess woes, we have some information here on useful configurations:
http://ce4.theturninggate.net/docs/doku … s_creation

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Matt

The Turning Gate, http://theturninggate.net

eporod

Member

Registered: 2016-03-16

Posts: 11

Re: Problem with CE4 CRG

the lightroom to web sync works well. But on the web i didn't see any thumbnails and I also cannot download the picture. Is there something wrong with me??

eporod

Member

Registered: 2016-03-16

Posts: 11

Re: Problem with CE4 CRG

ok. sorry. on my Mac (Safari) it wouldn't work - on my windows (Edge, Win10 on Parallels@Mac) it works correctly... hmmm

Daniel Leu

Moderator

Registered: 2012-10-11

Posts: 1,624

Website

Re: Problem with CE4 CRG

Same here. Doesn't work on Safari on Mac, but works on Chrome. I am wondering if it has anything to do with the umlaut in your filenames (Firmengebäude). Try to change the filename and see if it fixes the Safari issue.

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Daniel Leu | Photography   
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com

rod barbee

Moderator

From: Port Ludlow, WA USA

Registered: 2012-09-24

Posts: 17,830

Website

Re: Problem with CE4 CRG

Good catch Daniel.
see this on file names: http://ce4.theturninggate.net/docs/doku … ile_naming

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Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

eporod

Member

Registered: 2016-03-16

Posts: 11

Re: Problem with CE4 CRG

Thanks a lot - "umlaute" was the problem