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#1 2015-08-24 05:21:09

scottblackman
Member
From: Frisco, TX
Registered: 2012-11-26
Posts: 40
Website

Confusion with "Pending file preparation" statue

Quite certain I don't have something set properly related to my cart, but I'm having a hard time tracking it down.

I have CE4 Cart 3.1.1 installed. I have a pricing scheme that includes Digital Downloads. I have a CE4 Gallery template in my ttg-be/templates/gallery directory that includes the option for 'publish downloadable image renditions' in both the Image Downloads and Image Downloads for Sale sections. I've used CE4 Publisher to publish a gallery (publisher_test) and have the Cart Pricing Profile in the Integration tab filled in with a digital download pricing scheme (with Enable Cart checked).

So I can go to the gallery, I can add an image to the cart and when I go through the sandboxing process, I'm able to complete the transaction. But it takes me back to "download for order..." page and it indicates the image is 'pending file preparation'. However, that file is in the correct photos-for-purchase directory.

I'm sure it's something with my cart settings. Initially I couldn't get the digital download option to appear at all when I click on the cart. In reading another thread I got the sense that I needed to enable the Enable Offline Digital Purchases option. When I did that, the digital download option appeared as an option a checkout, but that's when I ran in to this 'pending file preparation' issue. I had tried turning off Enable transctionless checkouts for digital downloads in Cart Settings, but it's defaulted to yes and is greyed out so I can't change it.

I realize you'll have many questions in order to address this, but figured I'd start with this detail first.

Gallery is located here: http://www.blackmanphoto.com/galleries/publisher-test/


Scott Blackman
Frisco, TX
http://www.blackmanphoto.com

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#2 2015-08-24 05:40:07

scottblackman
Member
From: Frisco, TX
Registered: 2012-11-26
Posts: 40
Website

Re: Confusion with "Pending file preparation" statue

So sorry - please ignore my post. I wasn't looking for solutions properly. I found this thread that solved my issue.

http://community.theturninggate.net/top … or-orders/


Scott Blackman
Frisco, TX
http://www.blackmanphoto.com

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