Community @ The Turning Gate

Support community for TTG plugins and products.

NOTICE

The Turning Gate's Community has moved to a new home, at https://discourse.theturninggate.net.

This forum is now closed, and exists here as a read-only archive.

  • New user registrations are disabled.
  • Users cannot create new topics.
  • Users cannot reply to existing topics.

You are not logged in.

#1 2015-06-29 12:06:12

jlg759
Member
Registered: 2015-06-29
Posts: 11

Cannot make new albums --Unable to perform action: listTemplates.

Had webpage working great made smoking of mistake and now I can not create new albums. Please help I do not want to start over. I am very new to this so please detailed help


Unable to perform action: listTemplates.

The server did not respond in the correct format.

Server response:

<!DOCTYPE html>
<!--[if lt IE 7]><html class="ce4 no-js lt-ie9 lt-ie8 lt-ie7" dir="ltr" lang="en" xmlns:og="http://opengraphprotocol.org/schema/" xmlns:fb="http://www.facebook.com/2008/fbml"><![endif]-->
<!--[if IE 7]><html class="ce4 no-js lt-ie9 lt-ie8" dir="ltr" lang="en" xmlns:og="http://opengraphprotocol.org/schema/" xmlns:fb="http://www.facebook.com/2008/fbml"><![endif]-->
<!--[if IE 8]><html class="ce4 no-js lt-ie9" dir="ltr" lang="en" xmlns:og="http://opengraphprotocol.org/schema/" xmlns:fb="http://www.facebook.com/2008/fbml"><![endif]-->
<!--[if gt IE 8]><!--><html class="ce4 no-js gt-ie8" dir="ltr" lang="en" xmlns:og="http://opengraphprotocol.org/schema/" xmlns:fb="http://www.facebook.com/2008/fbml"><!--<![endif]-->

<head>
    <meta charset="utf-8" />
    <!--[if IE]><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><![endif]-->

    <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">


    <meta name="title" content="Home - JGoodrich Photography - Greencastle , PA" />
Joe

Offline

#2 2015-06-29 20:59:30

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Cannot make new albums --Unable to perform action: listTemplates.

Ben will likely need more information:

Where are you seeing the error?
What steps were taken that led to this?
Links to affected pages
Guest access to TTG-BE

Also, see: http://ce4.theturninggate.net/docs/doku … g_for_help


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

Offline

#3 2015-06-30 05:33:01

jlg759
Member
Registered: 2015-06-29
Posts: 11

Re: Cannot make new albums --Unable to perform action: listTemplates.

The Error pops up right after I click add new album.

Not sure what steps caused the problem. I think I made a change and when I exported it the problem came to light

The pages on my website are fine

Offline

#4 2015-06-30 05:51:38

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Cannot make new albums --Unable to perform action: listTemplates.

Have you uploaded a CE4 Gallery to ttg-be/templates/gallery?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

Offline

#5 2015-06-30 06:52:12

jlg759
Member
Registered: 2015-06-29
Posts: 11

Re: Cannot make new albums --Unable to perform action: listTemplates.

Rod I did have the CE4  gallery in there. Would it help if I had you log into the site?

Offline

#6 2015-06-30 06:54:02

jlg759
Member
Registered: 2015-06-29
Posts: 11

Re: Cannot make new albums --Unable to perform action: listTemplates.

Rod I would also be willing to give you a call I really do not want to start from scratch if I can help it

Offline

#7 2015-06-30 06:57:49

jlg759
Member
Registered: 2015-06-29
Posts: 11

Re: Cannot make new albums --Unable to perform action: listTemplates.

The template ttg-be/templates/gallery/ could not be found. Create this template with CE4 Gallery then upload it to your server.

Here is the new message I get when trying to view gallery on website.  I still am unable to make albums

Offline

#8 2015-06-30 07:08:55

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Cannot make new albums --Unable to perform action: listTemplates.

It sounds as if you've not exported a CE4 Gallery and uploaded it to the ttg-be/templates/gallery/ folder.

You need to export from CE4 Gallery. Then upload the entire exported gallery via FTP to the ttg-be/templates/gallery/ folder so that you have your exported gallery inside of the gallery folder.

Can you confirm you've exported and uploaded a CE4 gallery to the ttg-be/templates/gallery/ folder so that you have:
ttg-be/templates/gallery/your-CE4-gallery-template  (or whatever you name your template)


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

Offline

#9 2015-06-30 09:37:57

jlg759
Member
Registered: 2015-06-29
Posts: 11

Re: Cannot make new albums --Unable to perform action: listTemplates.

Rod,

Thank you for your help I was able to get it fixed. I had to restore the TTG-BE folder and all was well.

Joe

Offline

Board footer

Powered by FluxBB