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#1 2015-06-20 00:26:11

cleverxp
Member
Registered: 2014-10-04
Posts: 12

CRG templates not presenting images after CC 2015 upgrade.

Hello Guys:
I was finishing the setup of CRG in my web page. I created a template in which i wished to display an image in the main page copy. It didn't work and after reading some threads here i now use code in Lightroom Publisher instance to display it. It worked well, but i noticed a broken image link appearing when the customer gallery was loaded. Then an update of Lightroom CC 2015 came out. I installed it. And went back to solve the broken image link appearing in the customer galleries. I assumed it was the CRG template and went back to Lightroom Web module and updated the CE4 CRG Template disabling the image in the primary content. Updated the template with the current settings and exported with no images selected. Then i uploaded that exported template to the /ttg-be/templates/gallery/ folder in my web server, replacing the old CE4 CRG Template. When i enter and load the customer galleries, now the broken link won't appear, the image i coded appeared with the text as i wanted, the pagination shows up, and a "busy" indicator keeps there indicating that the image grid is loading but it never shows up. The images thumbnail grid now does not appear and the feedback info from the database does not load: customers already had selected pics and now all is zero, like if the database info is not loading. What happened?! I rolled back to the old template and it works ok, but again it shows the broken link of an image. Is there any compatibility issue with CC 2015? How can i fix this?

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#2 2015-06-20 01:06:16

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: CRG templates not presenting images after CC 2015 upgrade.

I'm not having compatibility issues.

It's hard to tell what's going on without seeing anything. Can you post a link to a problem album?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2015-06-20 07:46:46

cleverxp
Member
Registered: 2014-10-04
Posts: 12

Re: CRG templates not presenting images after CC 2015 upgrade.

Yes
You can access my web: www.cleverxposure.com
click Enter
Then in the menu go to Login
And enter the email: mistersigns@gmail.com
Password: nicole

You'll see what happened with the new template. No pictures in the grid and a busy simbol.

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#4 2015-06-20 07:59:33

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: CRG templates not presenting images after CC 2015 upgrade.

are your albums password protected as well as being managed by the CRG admin?
I ask because I saw a padlock symbol on the album links.

If they are also password protected, you could try removing that.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#5 2015-06-20 10:42:38

cleverxp
Member
Registered: 2014-10-04
Posts: 12

Re: CRG templates not presenting images after CC 2015 upgrade.

Yes they are managed by the CRG Admin and are password protected. I sent you the email and password to access them.

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#6 2015-06-20 11:46:52

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: CRG templates not presenting images after CC 2015 upgrade.

That's the login for the CRG managed album. I'm talking about Password protection enabled in Album Set up


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#7 2015-06-20 12:44:58

cleverxp
Member
Registered: 2014-10-04
Posts: 12

Re: CRG templates not presenting images after CC 2015 upgrade.

Password set up disabled. Still the same.

Last edited by cleverxp (2015-06-20 12:45:24)

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#8 2015-06-20 22:23:52

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: CRG templates not presenting images after CC 2015 upgrade.

I think Matt or Ben will need to look.

I see by the source code that you're using the Masonry Freewall layout. Can you try changing that to CE4 Standard and see what happens?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#9 2015-06-21 12:14:30

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,795
Website

Re: CRG templates not presenting images after CC 2015 upgrade.

jQuery 1.11.3 is not being found, so it looks like you're using the "Gdet share resources from CE4 Pages" feature in your template, but CE4 Pages is still using an outdated version of jQuery (because we haven't updated CE4 Pages yet; that's coming soon). I mentioned this caveat in my last update to CE4 Stage, but I think I neglected to do so when announcing the CRG update.

So the solution, until we update CE4 Pages, is to disable that feature in your exported templates.


Matt

The Turning Gate, http://theturninggate.net

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#10 2015-06-22 00:11:10

cleverxp
Member
Registered: 2014-10-04
Posts: 12

Re: CRG templates not presenting images after CC 2015 upgrade.

Thank you very much! I'll make the updates and keep waiting for the release.

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#11 2015-06-26 12:55:32

cleverxp
Member
Registered: 2014-10-04
Posts: 12

Re: CRG templates not presenting images after CC 2015 upgrade.

HI Matt:
I updated Pages, created again the template, uploaded it and again it wont show the image grid.

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#12 2015-06-26 13:21:35

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: CRG templates not presenting images after CC 2015 upgrade.

try clearing your browser's cache. I'm seeing the gallery thumbnails (from the gallery login above)


But I also noticed that you're still using Pages 7.0.12 (as seen in the page source code:
<meta name="generator" content="CE4 Pages 7.0.12, 11 published images" />)


The current version is 7.0.13. You should update all of you Pages installation, not just the lib/ files


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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