gallery looks great in LR but like crap on the web...

PhotosByOrion · 2015-06-04 02:33:36

Hello, so I am new to CE4 and trying to figure out how to work everything. I have gotten one gallery to work but the second one I tried (and I have re-uploaded it several times and cleared both browsing history and cashe) looks like crap. Here is an image of my two desktops, one with what it looks like in LR and the other with what it looks like on the web.

or http://www.photosbyorion.com/screenshotgallery.png

web page is http://www.photosbyorion.com/gallery/mothersday2015

ttg-be is http://www.photosbyorion.com/gallery/ttg-be

UN: guest
PW: guest1234

Please help me know what I am screwing up here!

rod barbee · 2015-06-04 03:39:28

you're missing all the css. Did you upload everything? Looks like you're missing the entire lib/ folder

the credentials you gave for ttg-be don't work

rod barbee · 2015-06-04 03:43:20

Actually, the error given when trying to access anything in the lib/ folder (css, scripts) is a 500 server error.

for example, trying to access the navigation.css: http://www.photosbyorion.com/gallery/mo … gation.css

Can you provide any info about who you're hosting with? That might give Matt or Ben something more to work with.

you might also try contacting your hosting company's tech support and ask them why you're getting this error. They may just need to "flip a switch" or something

rod barbee · 2015-06-04 03:51:41

I may have seen a hint in your other post about Cart integration with CRG (not possible, by the way)
I noticed in your screen shots that you're using Lightroom's upload function. Don't do this. Use a dedicated FTP client instead. Lightroom's upload feature can be buggy.
http://ce4.theturninggate.net/docs/doku … ctionality

PhotosByOrion · 2015-06-05 01:17:31

This is pretty ridiculous. I am a photographer not a web developer. I had the CE2 system and it has worked great for years. I (mistakenly it seems) thought that the same developers of that system where everything is interchangeable (meaning my client response gallery is also the gallery that connects to my cart) and works well together would keep that same user friendliness and usability in their upgraded system. Things are suppose to get better and easier!

I have had nothing but trouble with the whole system since I purchased and I would be demanding my money back for false advertising if I could do it calmly and logically. Right now I am so frustrated with the whole thing that I need to just walk away or this will get ugly.

I don't think I am asking too much to have a system that was as easy to use and upload as the CE2 system. If I can't use LR to upload, then what is the point of have the system FOR LIGHTROOM. If they got it right before why is it so hard now? Why should I have to spend hundreds of dollard (and that is how much I am in now, a couple hundred dollars) for a system that I have to do everything manually and does not communicate with each other well?

BAH!

rod barbee · 2015-06-05 01:38:27

The Client Response Gallery has never been cart enabled, in any version (CE2 CRG does have "cart listening", meaning it's aware of what's in the cart if you have any cart enable galleries like Highslide).

If you need help, let us know where you need it. No need to libel TTG with accusations of false advertising. (CE4 requirements are in the documentation after all)

I don't think I am asking too much to have a system that was as easy to use and upload as the CE2 system.

Technology advances. More importantly TTG customers have requested features that Lightroom by itself is not capable of providing. Therefore Matt and Ben have, by necessity, needed to go outside of Lightroom to provide the requested (and often demanded) functionality. Like the ability for a client to make selections in a CRG and come back later to continue. This requires a database, something Lightroom does not export. So now there is ttg-be for Cart, CRG, and Publisher.

The CE2 system kept everything inside of Lightroom. But it was limiting. If the CE2 system is working for you, by all means stick with it. But the CE4 documentation clearly states what's required for CE4.

So if you want help, ask. You'll get it.

Ben · 2015-06-05 07:03:30

The built-in upload function has always been flakey. Lightroom has proven to be unable to consistently and reliably upload files to hosted web servers for our customer base. By recommending that our customers upload files using a dedicated FTP application, we are removing a significant source of errors and frustration. It should be said that this flakiness has nothing to do with our products or the manner that they have been built.

A 500 error on what should be a simple CSS file also has nothing to do with our products. Why should it? It's a plain text file that all your server has to do is serve to the browser. As 500 errors provide no insight, we can only make educated guesses as to their underlying cause. Some possible causes:

1. The directory or files have incorrect permissions. For example, many web hosts refuse to serve files from directories with 777 permissions. Some hosts have been known to garble permissions for file uploads.

2. A custom .htaccess file that you may have configured within the root of your site or somewhere under galleries. If you have such a file, try renaming it so that it effectively becomes inactive, and see whether that solves the problem.

If you'd like us to try to solve such issues on the server itself (which is often the only practical way of solving 500 errors), then please set up an FTP account and email me the details via the Email link under my name.

We do not hesitate to acknowledge bugs in our products and to fix them in a timely manner. However nothing in your post suggests there are any issues with our products. I'm happy to be proven wrong if it means we can fix whatever it is that is causing your galleries to break. At the end of the day, we want you to have a working system.

Community @ The Turning Gate

#1 2015-06-04 02:33:36

gallery looks great in LR but like crap on the web...

#2 2015-06-04 03:39:28

Re: gallery looks great in LR but like crap on the web...

#3 2015-06-04 03:43:20

Re: gallery looks great in LR but like crap on the web...

#4 2015-06-04 03:51:41

Re: gallery looks great in LR but like crap on the web...

#5 2015-06-05 01:17:31

Re: gallery looks great in LR but like crap on the web...

#6 2015-06-05 01:38:27

Re: gallery looks great in LR but like crap on the web...

#7 2015-06-05 07:03:30

Re: gallery looks great in LR but like crap on the web...

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