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#1 2015-04-21 23:23:36

mjenich
Member
Registered: 2013-07-05
Posts: 162

e mail from my site not working

My e mail from my site was last working successfully in early march, 2015. Then it stopped working. I'm using
g mail. It works independently just fine i.e., I can send and receive e mail when my site is not involved. However when someone tries to contact me through my contact page on my website, I do not receive the mail. I went to TTG-BE Admin and nothing has changed and it looked good. I tried to re-enter my g mail account in the appropriate place and it still didn't work. I'm using Blue Host. any ideas?

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#2 2015-04-21 23:36:33

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: e mail from my site not working

are you using smtp or the "mail" option. Either way, try the other option.

Ben has posted a possible solution to this a number of times on the forum. It has to do with making sure that you set up the email you're using with Bluehost so that the server knows it's legitimate.

http://community.theturninggate.net/post/28577/#p28577
http://community.theturninggate.net/post/27725/#p27725


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2015-04-22 01:58:39

Kris
Member
Registered: 2012-09-25
Posts: 258

Re: e mail from my site not working

The majority of hosts, in the UK at least, are now no longer allowing phpmail transfers because of the problems with spam.  This caught me out recently. 

You have to use SMTP with a local email address that your host has provided.  The problem then comes when customers use Google Apps for business.  It's a right pain in the arse.

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#4 2015-04-22 02:21:43

mjenich
Member
Registered: 2013-07-05
Posts: 162

Re: e mail from my site not working

I was able to get it to work. But I had to get on tech support with Blue host. They had to develop a work around. It had to do with g mail not working on the port (465) that they set up.

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